Capital Ford of Columbus - Service Center

Customer Service Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. Service was amazing. All my needs were met in one visit. I plan to go back here many more times. I will refer to others. More

excellent customer service I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time I came into the service center for a recall part on my car. I've had this recall notice for quite some time but I work two jobs so never had the time nor do I have patience to wait for any type of car service. I finally decided to call ask questions and made a appointment. The day finally comes and I was dreading it thinking that I was about to lose a whole day for some nonsense on my car. However the great experience started with I wish I remembered his name but he greeted me wonderfully. he told me it should not take long (but they all say that is what I was thinking) he offered to take me anywhere I needed to be while my car was service but I declined because I had brought a book, just in case. He talked with me on numerous occasions to see how I was hanging in there. Other employees were also doing the same offered me something to drink and everything. When I finally looked up my car was done, I never even opened my book. I was only there for 20 minutes. It was the first time at a car place where I did not have to wait long. They provided professional and friendly experience and I was impressed. I will continuously go this service center when I need to. High five guys!!!! More

Effecient,Prompt Service The staff is knowledgable about the mechanics of vehicles, and are able to identify the source of the problem based on experience and training. I will The staff is knowledgable about the mechanics of vehicles, and are able to identify the source of the problem based on experience and training. I will definitely use quick lane again. Stellar customer service representatives. More

Excellent service I was pleased with the service. The staff was professional and courteous. They were organized. They also, had a shuttle to provide me a way to work. I I was pleased with the service. The staff was professional and courteous. They were organized. They also, had a shuttle to provide me a way to work. I felt they help to make my experience enjoyable. More

maintenance schedule Quick lane is very efficient, the staff is friendly, mechanics knowledgeable and I didn't have an appt and was seen within ten minutes. Keep up the g Quick lane is very efficient, the staff is friendly, mechanics knowledgeable and I didn't have an appt and was seen within ten minutes. Keep up the good work! More

Engine Service Professionally Completed Service installation completed on my 2005 Mercury Sable was performed & completed in a timely & professional manner. Service Dept Manager Dick Aeling Service installation completed on my 2005 Mercury Sable was performed & completed in a timely & professional manner. Service Dept Manager Dick Aeling kept me informed in a timely manner of the work as it progressed to completion. More

Getting four wheel drive fixed, right!!! My four wheel drive went out on my truck and they got it back working properly. Also my door open sensor needed replaced. The price of the repair wa My four wheel drive went out on my truck and they got it back working properly. Also my door open sensor needed replaced. The price of the repair was less then the estimate, which was great for me and shows me that Masheter Ford Service is out to fix your car/truck and give you a fair price. Thank you Tim Stonerock More

Great Job Rep at counter was very helpful and so was the technician. All and all a great experience they got me in and out in no time. Thanks guys. Rep at counter was very helpful and so was the technician. All and all a great experience they got me in and out in no time. Thanks guys. More

Great Service Department I have a Ford Edge (which I love), and service my car at Dick Masheter. Dave Aeling, service writer is very good, and is always polite and courteous. I have a Ford Edge (which I love), and service my car at Dick Masheter. Dave Aeling, service writer is very good, and is always polite and courteous. The only mechanic I let work on my car is Rodney Rickman ... he's awesome and can diagnois the problem usually by me just telling him what is happening. He is definitely the "go-to guy' for sync issues. Please keep these guys happy so they stay ... they are the reason I service at Dick Masheter. Kelli M. More

Service was an excellent experience I have been going to the Dick Masheter Ford Dealership for over 8 years buying cars and having them serviced - and every visit has been professional. I have been going to the Dick Masheter Ford Dealership for over 8 years buying cars and having them serviced - and every visit has been professional. More