Capital Ford of Columbus - Service Center

Routine Service I took my 2004 Honda Accord in for a slow tire leak, and they not only fixed the leak but also took the other three tires off to inspect those. Turns I took my 2004 Honda Accord in for a slow tire leak, and they not only fixed the leak but also took the other three tires off to inspect those. Turns out, the rear tires had not been aligned properly in the past and were wearing on the inside at a high rate. They were so thorough in their work and explanation of everything along the way, I was happy to give them my business and ride home on 4 new tires. Brandon is a pleasure to work with and I highly recommend them for service. We have also bought two cars from them and it is definitely true that they make car buying fast, easy and fun. It's nice to walk into a car dealership and be treated like an intelligent human being and not some schmuck! More

Quick Lane Service Received Excellent Customer Service during my recent visit to Quick Lane. Brandons pleasant greeting and professionalism is awesome. The service provi Received Excellent Customer Service during my recent visit to Quick Lane. Brandons pleasant greeting and professionalism is awesome. The service provided by Nate Meckley was within a reasonable time and valuable feedback provided from the point inspection results. More

Brandon in Quick Lane is a perfect customer service rep I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable I have a ford F150 truck 2004 and a ford Fusion Sport 2010 and I would not take them anywhere else for service, they are fast, friendly and reasonable. I always feel safe having my vehicles serviced there. More

The Works Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to Went in to get the works special on my vehicle. I was in and out in a timely fashion and was given a detailed list of the immediate work that needs to be done without pressure to have it done during my initial visit. Greatly appreciated. More

I needed service I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I t I needed a quick turn around on getting my Explorer serviced--oil change, tires rotated (The Works) and my Right Rear Turn Light was not working. I travel a lot, am rarely home, and needed service NOW! I phoned another dealership, and could not get in for a week; I phoned Dick Masheter Ford and was told to come on in! Brandon was exceptional! He got me in, explained all the services, etc., and listened to me; this was key--the fact that he listened. I have extremely high expectations of service, especially from a dealership, and less than stellar does not go over well. Stellar and beyond was my experience. Not only did Brandon get my Explorer in with a great tech and got me "operational" again, but I returned the next day and made a tire purchase as well. I will share my positive experience with everyone I contact, and will be back when it's time for The Works again (probably four to five weeks!). Thanks, Brandon...you rock! More

another very good experience Once again the service and the people were excellent. Brian reviewed the inspection results with me and every and answered my questions in very good Once again the service and the people were excellent. Brian reviewed the inspection results with me and every and answered my questions in very good layman terms. The service was fast ,complete and efficient. More

Fuel Line Freeeeeeeze! I was in from out of town visiting family and forgot how cold it gets here. I decided to drive my car to the grocery store on a zero degree night and I was in from out of town visiting family and forgot how cold it gets here. I decided to drive my car to the grocery store on a zero degree night and fill up afterwards. I never made it out of the grocery store parking lot, my fuel line froze up. I towed my car to a family members garage, got the line thawed, drove to my other relatives house and the fuel pump kicked the bucket. Being that I do not live here, I found the closest Ford dealership, which happened to be Dick Masheter Ford on Hamilton road, and had my vehicle towed in. They were quick to identify the problem and worked well with my warranty company to have it repaired. They did a full vehicle inspection and identified another problem, also covered by my warranty, and got it taken care of as well. Everything was very quick and efficient. The mechanic I dealt with directly, Dave, was so nice and was sure to keep me informed during the entire process. I would definitely recommend this service center! More

Very satisfied Have had several oil changes and one recall performed here with complete satisfaction.With online scheduling and friendly service people our visits ha Have had several oil changes and one recall performed here with complete satisfaction.With online scheduling and friendly service people our visits have been enjoyable, as having service needed goes. More

Oil Change & Tire Rotation Very friendly and knowledgeable staff! I have a great experience with every visit! I recommend you buy a car from this dealership so you can experienc Very friendly and knowledgeable staff! I have a great experience with every visit! I recommend you buy a car from this dealership so you can experience the same great services!! More

Fast and Friendly Service The service is great, staff is wonderful, and they keep my Fusion running great. Thank you quick lane and Dick Masheter Ford. Two thumps up. The service is great, staff is wonderful, and they keep my Fusion running great. Thank you quick lane and Dick Masheter Ford. Two thumps up. More