Capital Ford of Columbus - Service Center

Great Work I've taken my vehicle in for service on multiple occasions and have had a great experience each time. During my last service, the work was going to ta I've taken my vehicle in for service on multiple occasions and have had a great experience each time. During my last service, the work was going to take two hours. The technician that worked on my car, Chris, stayed two hours OVER his clock out time to complete the work. I'm thankful that Dick Masheter has those types of team players on their team. More

Willing to go out of their way Came in for some parts and A/C service. Don Perkins, the service adviser, he told me they had several vehicles in line, but if I could get there, they Came in for some parts and A/C service. Don Perkins, the service adviser, he told me they had several vehicles in line, but if I could get there, they would take care of it in the aisleway to get me taken care of! Great Service! Thanks! More

Good Service This was a great experience. My Service a advisor was Brandon Hood. Brandon took the time to ask my if I had issues that I needed addressed. He also This was a great experience. My Service a advisor was Brandon Hood. Brandon took the time to ask my if I had issues that I needed addressed. He also explained what service was performed and what recommendations would be good More

Good. Service was Good (coolant fan(s) were replaced) and staff are friendly however, I was informed that I would receive a call after the test drive to see Service was Good (coolant fan(s) were replaced) and staff are friendly however, I was informed that I would receive a call after the test drive to see if the check engine light came back on. I didn't receive a call to my cell, so I picked the car up the next morning (sat) and shortly after driving off, the check engine light appeared which meant I had to make another visit in to have the sensor replaced. As a convenience I would've had the work done on that visit. Also, I thought the diagnostic test fee was deducted from the order total. If possible I would like to receive a copy of the diagnostic test for my records. Don the service advisor was pleasant. The gentleman that returned my car to me that Sat morning became very busy but remained pleasant. Also, the cashier on the showroom floor that cashed me out was professional and pleasant. More

Service Department A $5.00 oil change for life and a tire rotation for $15.00. What's not to like!!! Friendly staff as well!!! Thank you!! A $5.00 oil change for life and a tire rotation for $15.00. What's not to like!!! Friendly staff as well!!! Thank you!! More

Tires I was told that I needed a new right front tire so I asked how much. The man smiled at me and said 194.00 for the tire plus mounting. I think this is I was told that I needed a new right front tire so I asked how much. The man smiled at me and said 194.00 for the tire plus mounting. I think this is a little high for a standard tire for a ford focus. More

Great experience with the service department. I bring my 2012 Mustang in for service to this dealer all the time because it's close to home, and I'm happy I did because the service has been outsta I bring my 2012 Mustang in for service to this dealer all the time because it's close to home, and I'm happy I did because the service has been outstanding. They found something loose, and quickly took care of it under warranty. And the sales staff comes over just to chat about my car... no pressure, just car talk because they know I appreciate Mustangs. The service staff is always friendly, and I get my car back quickly when promised. Highly recommended. More

Engine idler pulleys needed to be replaced. Stopped in the Quick Service for oil change. Ask the have noise looked at. Idler pulleys were warn causing the noise. They made the repair while i wa Stopped in the Quick Service for oil change. Ask the have noise looked at. Idler pulleys were warn causing the noise. They made the repair while i waited. Return visit not necessary. Excellent Results! Service Manager was very attentive offered coffee. morning paper, shuttle ride if I did not want to wait while the repair was being made. More

Good Service I received fast and courteous service with a nice clean environment (waiting area) and an efficient staff. I would gladly recommend for service. Than I received fast and courteous service with a nice clean environment (waiting area) and an efficient staff. I would gladly recommend for service. Thank you. More

very good experiences I have been taking my 2012 Kia Sportage to Dick Masheter since it was new and every experience ( work and staff ) has been has very good. The I have been taking my 2012 Kia Sportage to Dick Masheter since it was new and every experience ( work and staff ) has been has very good. The work was done as specified and the work and inspection results were reviewed with me in layman terms. I would recommend Dick Masheter and Quick Lane More