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Capital Ford of Columbus - Service Center

Columbus, OH

4.0
261 Reviews

261 Reviews of Capital Ford of Columbus - Service Center

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October 02, 2025

I have been to Capital twice: once to get an oil change; and once to get a front mud flap put in my car. Each time I went to the Quick Service Bay. The oil change went great; I was in ant out in just minute More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall the names of anyone I worked with. I am sure these names are on my receipt but I don’t have them in front of me at this time.
October 02, 2025

Friendly people, great service. Highly recommend Capital for you ford service needs. A Great job More

by Bennycf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
October 02, 2025

My first visit went well, appreciate the estimate and customer service technician explained the repairs. needed. More

by wshives76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember names
October 02, 2025

I have been going to that dealership for 13 years and I am very happy with it and I will always go back More

by jr3933
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marissa Bay Service advisor
September 26, 2025

Great service from the commercial team, they are efficient and quick. Tom is great to deal with. More

by tcaraway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Isaac
September 25, 2025

The tech left the inside of my car dirty. No paper mat was put on the floor. The inside of my car was black and greasy. Oil was left on my door handle and steering wheel. More

by Cece081063
Recommend Dealer
No
Employees Worked With
Amanda
Sep 25, 2025 -

Cece081063 responded

The inside of my car was blavk and greasy. Oil was on my steering wheel and passenger door. The managers or supervisor should check customers vehicle before returning car to customer. Please don't do this to other customer's. Especially elders or seniors.

Sep 25, 2025 -

Cece081063 responded

I was coming for low tire check.

Sep 25, 2025 -

Cece081063 responded

Ananda was a faiir and caringperson to work with.

September 19, 2025

On time service tech. Job completed in my driveway. Would recommend this service method as convenient. Will use in the future when possible. More

by nightowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech.
September 18, 2025

The customer service was great and my oil change only took 35 minutes, also everything was very professional and knowledgeable! More

by zareanrussell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2025

Everything was great and had a wonderful visit. Would definitely recommend and definitely will come back. More

by mark@miamimitsu.com
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Neel
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 16, 2025

First off, I didn't know the name had changed to my favorite spot to get an oil change. The service was the same great service I expected. Told me everything I needed done with an estimated cost for wh More

by dinahjordan614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know her name but I give her 4stars
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