Capital Ford of Charlotte

Service advisor Lou is great, perfect service Service was top notch, everyone in the service dept and quick lane are great. Would highly recommend to everyone. Again, great service and entire depa Service was top notch, everyone in the service dept and quick lane are great. Would highly recommend to everyone. Again, great service and entire department More

Pretty good for service Overall the service is pretty good, but I was waiting quite a moment for my car had be done for me. The attitude of my sales is well. Thank you Ford. Overall the service is pretty good, but I was waiting quite a moment for my car had be done for me. The attitude of my sales is well. Thank you Ford. More

Great deal and service! Great price, my financing was effortless and my vehicle was delivered to my home which is 2 hours from the dealership. Great service! Thank you so muc Great price, my financing was effortless and my vehicle was delivered to my home which is 2 hours from the dealership. Great service! Thank you so much. More

Told lies and didn't live up to promises Make sure you get everything in writing with this dealership. They make verbal promises then try to say "it isn't in writing, so we didn't say it". Make sure you get everything in writing with this dealership. They make verbal promises then try to say "it isn't in writing, so we didn't say it". Many times during the buying process we were told that they would fix the liner in the convertible top. It was jammed up in the steel mechanism when we test drove it and the salesman promised it would be taken care of. Even at the signing table we were once again told it would be repaired so we did not inspect every peice of paper put in front of us. After being ignored for over 3 weeks, we finally got them to look at the top by complaining to top management, then they decided it was too much to fix and told us there was nothing they could do. I have had these experiences at cheap used car lots when I was young, but have never had such a horrible experience at a manufacture dealership such as this. This may be a nice place to get a brand new car, but beware if you are buying a used one. Our car is a one year old mustang convertible so it is still a very nice expensive car and we got treated horrible. More

A smooth process of getting the car I want The process of getting my vehicle was smooth, the first vehicle I wanted to get I wasn't able to afford the payment but the second vehicle he showed m The process of getting my vehicle was smooth, the first vehicle I wanted to get I wasn't able to afford the payment but the second vehicle he showed me was just as good as the fist vehicle probably better. With the second vehicle the payment was affordable and love the feature that it has! More

Satisfied customer Great buying experience and would definitely recommend to friends and family who are also on the market for an upgrade to their current vehicular situ Great buying experience and would definitely recommend to friends and family who are also on the market for an upgrade to their current vehicular situation. More

Bad service on my Shelby Mustang Had my Shelby in the body shop at the dealership and got pretty good service there. I had the body shop take the car up to the service department for Had my Shelby in the body shop at the dealership and got pretty good service there. I had the body shop take the car up to the service department for some warranty work. They did not communicate with me, unless i called them. They kept the car forever - over a week and only completed 1 out of 4 items on the list. When i picked u the car, the plastic lens over the tachometer mostly obscured by something spilled on it that will not come off - i think it's inside the lens, I WILL NEVER USE CAPITAL FORD AGAIN!!! More

I received great service as soon as I walked through the doo The staff was very helpful and inviting. They made the entire process very easy. My salesman was also very helpful and helped me to make the best deci The staff was very helpful and inviting. They made the entire process very easy. My salesman was also very helpful and helped me to make the best decision for me. More

Fast thorough service Everyone that I have dealt with at Capitol Ford has excellent customer service. They go the extra mile to make your interactions with them as smooth a Everyone that I have dealt with at Capitol Ford has excellent customer service. They go the extra mile to make your interactions with them as smooth as possible! I highly recommend them for all your vehicle needs! More

Mr. Dylan Mitchell Mr. Mitchell, Was very knowledgeable and helpful. I feel like I have a friend now. I personally forget the man's name who did the actual w Mr. Mitchell, Was very knowledgeable and helpful. I feel like I have a friend now. I personally forget the man's name who did the actual work on the vehicle. I was lucky this guy worked on it twice and was nice to me when I asked him some questions. Thanks Mr. Mitchell, Jack More