Capital Ford of Charlotte

Went on a navigator test drive yesterday with Alex T. Yl He did an excellent job explaining the features included and the various dealership policies. Thanks for all the help Alex! He did an excellent job explaining the features included and the various dealership policies. Thanks for all the help Alex! More

Clent Bines sold me a 2018 Ford EcoSport in November 2019. He was a pleasure to buy from; and remains a pleasure to work with. He understands how to delight a customer throughout the sales process; and 2019. He was a pleasure to buy from; and remains a pleasure to work with. He understands how to delight a customer throughout the sales process; and beyond! Clent will have a lifetime customer in me; and I will send him as many referrals as possible! Thank you, Clent for making my overall buying process fun and easy! More

very pleased jayden our sales rep was the best. went out of his way to find us the deal. went in there looking for a used truck and came out with a brand new. grea jayden our sales rep was the best. went out of his way to find us the deal. went in there looking for a used truck and came out with a brand new. great job jayden More

Frightening experience in Service The guys in the sales department are great (specifically Brandon). Unfortunately, after dealing with the service department I can never go back. Afte The guys in the sales department are great (specifically Brandon). Unfortunately, after dealing with the service department I can never go back. After asking to clarify some charges on my service invoice, Steve the service manager raised his voice at me, insulted me in front of customers and employees, and called me into his office to intimidate me. I hope nobody ever has to deal with him again, and if management is aware of his behavior, then they are truly negligent in letting him interact with customers. More

This was best car experience I ever had. I want to thank Kurt Hovis & Chris and the other man that help with option in car Best customer service I have had in a long while with a dealership. I want to thank Kurt Hovis & Chris and the other man that help with option in car Best customer service I have had in a long while with a dealership. More

Incompetence in service no integrity in management I brought my Ford F-250 Super Duty In for tires at #CapitalFordCharlotte. After 4 and a half hours the truck was ready. When starting the truck I noti I brought my Ford F-250 Super Duty In for tires at #CapitalFordCharlotte. After 4 and a half hours the truck was ready. When starting the truck I noticed my tire pressure on all four wheels was at 45 psi. Ford calls for 75psi on the rear tires and 60psi on the front. I brought this to their attention and after they adjusted I was now getting messages the front were over inflated and rear were under. They placed the tire sensors back in the wrong positions and it took approximately 30-45 minutes while they re-programmed the sensors. They apologized and they stated they were training someone new. My rims were left greasy and not even wiped off. When I paid (approx $890) they kept telling me my debit card had been declined. Finally they said it went through. When I woke up Monday morning they had in fact charged me 4 times. I contacted the bank and the dealer (actually drove to the dealer). My bank did make the correction. Fast forward 11,000 miles. My truck is now due for a set of tires. Yes! 11,000 miles. Upon inspection it was found that the dealer had installed a passenger vehicle rated tire instead of an LT tire. This they would have known based upon the tire pressure rating on the tire sidewall (tire manufacturer stated 45psi max. They in fact inflated a tire to double that which the tire manufacturer recommended. I immediately contacted the dealer. After researching they admitted they installed the wrong tire. They then went on to tell me the service advisor who handled the transaction was no longer with them. They also stated the truck should have gone to their truck shop and not the quick lane. Really? Think about that. They then stated they would split the difference in price from what I paid vs what the correct tire would have been. Sounds good right? Wrong! They are telling me the same tire in an LT rating is almost double. I went to another Ford dealer and In writing was told the Michelin LT with alignment was just under $1100. Less than a $300 difference. I contacted Ford customer service and was issued a ticket number and was told they would research. I then received a call back stating they received no response. Finally after getting in touch with the Finance Manager at Capital Ford I was told the same thing. Yes, those tires never should have been installed. Wow! He agrees. Thought I’m getting somewhere. Nope! Just received a call back and was told the best they would do was what I was quoted. Even though I had a written estimate from another ford dealer. What happened to price matching? Don’t they say they will beat any competitors price? Of course they do. To get you in the door. The fact of the matter is this. They were wrong. Not me. They put myself and my family in an unsafe situation. They let an untrained individual install equipment he was obviously not qualified to install. They are dishonest and have zero integrity. They do not stand behind their work. I’m lucky I haven’t had a blow out and killed myself or much worse, someone else. I would not and will not ever recommend #capitalFord in Charlotte or any Capital Ford location. They can’t service what they sell. Your better off trying a small lot that may actually know what integrity is. Funny thing is, the finance manager said the owner would be contacting me but that’s the best they would offer. #Ford #CapitalFordCharlotte WCNC Bill McGinty More

My dream come true The people at capital Ford set an example of what a car buying experience should be.andrew and Brandon were courteous professional and knowledgeable.T The people at capital Ford set an example of what a car buying experience should be.andrew and Brandon were courteous professional and knowledgeable.They understood what I wanted and worked hard to deliver a deal that was fair and honest.I will recommend them to everyone.Thank you gentalmen. More

Great Experience We went to test drive a car and were not hassled in any way. Instead, the sales consultant, Borris Johnson, was very cordial, answered every question We went to test drive a car and were not hassled in any way. Instead, the sales consultant, Borris Johnson, was very cordial, answered every question we asked, and was very relaxed. Everyone there was helpful and even stayed late to work out the sale once we decided to get the car. Overall, this was an easy and excellent experience. More

Billy L is Awesome I purchased my 2019 EcoSport from Billy L on 7-22-19. He was very professional and knowledgeable. He was not a pushy salesman. He was laid back and ma I purchased my 2019 EcoSport from Billy L on 7-22-19. He was very professional and knowledgeable. He was not a pushy salesman. He was laid back and made the car buying process extremely smooth. I would highly recommend him to anyone who is in the market for a Ford. More