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Capital Ford of Charlotte
Charlotte, NC
176 Reviews
Welcome to Capital Ford Charlotte
Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area.
We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 176 reviews
April 02, 2021
Dallas Smith was great and got us our dream car! You couldn't find a better salesman. He is willing to work with you and get you everything you want! couldn't find a better salesman. He is willing to work with you and get you everything you want! More
by Paige1900
Employees Worked With
Dallas Smith
March 26, 2021
Desde el principio todo Muy bien la ayuda de Carlos fue fenomenal brindando toda la information y respondiendo a today nuestras preguntas si visitan el dealer pregunte por Carlos ya q es el major gracias d fenomenal brindando toda la information y respondiendo a today nuestras preguntas si visitan el dealer pregunte por Carlos ya q es el major gracias de Nuevo por l ayuda More
by Perezrudy355
Employees Worked With
Carlos Garci
February 01, 2021
Made a appointment to have my truck looked at due to water leak. After three days I was told they couldn't find anything and was going call me back. Never called me back. I called the service depa water leak. After three days I was told they couldn't find anything and was going call me back. Never called me back. I called the service department days later and they told me they had to wait for the water leak expert. My question is what were you doing with my truck the first week??? Another week goes by then they call me a tell me it was from my third taillight which wasn't the issue then charged me $200. I took my truck do a different business and they informed me that the leak was definitely not the the third taillight and produced a video to show me where the leak was. Easy fix.... I then proceeded to call the dealership (Capital Ford)who charge me for some half hack diagnostic with misinformation to get my money back. I was told I would get a refund due to the tech performing his job.... This tech misinformed me of the issue...... I had to go somewhere else to get my truck fixed. Do not trust this dealership. They are clueless! I was so close to buying a new truck from them again...... nope More
by Webarrett
Employees Worked With
Service Tech was trash
January 29, 2021
Jousha Smith was beyond excellent. He was vey patient, determined and upfront with everything. I was very pleased and satisfied in the end. Great work. determined and upfront with everything. I was very pleased and satisfied in the end. Great work. More
by Destonye Paige
Employees Worked With
Jousha Smith
November 24, 2020
AVOID THIS DEALER SELS BRANDED TITLE CARS AND HORABLE AVOID THIS DEALER SELS BRANDED TITLE CARS AND HORABLE CUSTOMER SVC. Do not provide any of your info to phone or internet department. This people hav AVOID THIS DEALER SELS BRANDED TITLE CARS AND HORABLE CUSTOMER SVC. Do not provide any of your info to phone or internet department. This people have no idea about anything. I asked very simple questions about stock# QAJB8271, they had no answers, all they wanted my name and phone number. I provided my phone and had 100000s of nasty massages and phone calls none stop. AWOID AWOID AWOID, they sell your info, but can't sell no cars. More
by ivniky
Employees Worked With
BDC DEPARTMENT DISGUSTING
September 29, 2020
They had a great price, but when I buy a vehicle I need more than just a cheap price. These guys employed what I consider deceitful tactics. They refused to give me a final price and passed me off to seve more than just a cheap price. These guys employed what I consider deceitful tactics. They refused to give me a final price and passed me off to several people. Seemed like a typical scummy salesman scheme where they'd dodge questions, raise other issues to distract you. I've dealt with sale weasels before so I could work past that, but then I found out they were trying to improperly collect fees under the guise of state mandated taxes. Finally, they refused to answer what their nitrogen fees were or what the other fees were and masking them as if they were a state mandated fee. If they're this douchy when they're courting you, I shutter to think of how bad they'd be once they've made the sale and they've gotten what they want from you. I dealt with Bob Marossy, Cammy Smith, Ricky Longenecker More
by EricFrommer
Employees Worked With
Bob Marossy, Cammy Smith, Ricky Longenecker
September 04, 2020
Can't say I'd ever recommend this dealer. Once you actually sign they no longer care. I purchased a truck from them and unfortunately I'm out of state so I had to pay them $1000 to ship it to me. Here actually sign they no longer care. I purchased a truck from them and unfortunately I'm out of state so I had to pay them $1000 to ship it to me. Here we are a week after signing the papers AND THEY STILL HAVE NOT SHIPPED IT. I ask every day the status and I get the same "still waiting" response hours after I text the salesman. If only I could cancel this purchase and go elsewhere because I absolutely would. Subpar service, I will never buy a vehicle from them again and I recommend whoever reads this review to find your vehicle elsewhere! More
by Djohnson223
Employees Worked With
Cody Larigey
June 18, 2020
Sold car still registered to someone else;Bad Customer Serv. I contacted this dealership after seeing a vehicle online and entered the dealership with my own financing….easy sale for the dealer team. I purchased I contacted this dealership after seeing a vehicle online and entered the dealership with my own financing….easy sale for the dealer team. I purchased that SUV here on 4/4/20 and have not been able to get the vehicle registered. After contacting my salesman and the Finance Associate several times since 4/4/20, I contacted the DMV to inquire on the ETA/status of the new license plate. I was informed that nothing was completed by the dealer and the vehicle still has a previous owner listed on the Title. Aside from the aforementioned problem, the Finance Associate and Salesman have exemplified horrendous Customer Service and poor overall execution. During my document purchase signing, the Finance Associate stated that since I was not transferring my Trade-In's license plate, I needed to go to the DMV office to pay taxes in order to get the new vehicle license plate. The NC DMV confirmed that was inaccurate information. I have received the complete run around from both individuals since early April. I'm currently on my THIRD 30 Day tag that will expire in 11 days. After 3-4 communications with those same individuals on yesterday (6/17/20), I was told that the current Title Holder would be in the office later that evening to rectify the situation. My salesman stated he would contact me this morning (6/18/20) to update me of the situation.... I have NOT heard from him. When I contacted my bank on yesterday (6-17-20), they stated this dealership was notified 43 days ago, May 29th & again on June 2 that the Title has not been received and that there was no reply from this dealership. I feel that I have been lied to and there has been no sense of urgency shown from this dealership. When I asked for a newer, 2nd key to the SUV (the key that I was given was/is completely worn), I was told that since the cost of the vehicle was negotiated no 2nd key was allowed. $31K+ spent and that is the reply a customer is given? Wow! I understand if that is not possible, but that is the reason given? Today, my plan was to return the vehicle. We all work too hard daily to give our money away to businesses that do not value our time and purchase(s). Today I spoke with the GM, so hopefully resolutions for the Title/Lien/License plate issues will be expedited. He gave me a Target Date for resolution, so I am looking forward to that resolution. If not, I will be returning the vehicle on that given Target Date. In addition, this could negatively impact my family and I from an insurance standpoint also. This has been an absolute awful experience. More
by Mak
Employees Worked With
N/A
June 09, 2020
Went on a navigator test drive yesterday with Alex T. Yl He did an excellent job explaining the features included and the various dealership policies. Thanks for all the help Alex! He did an excellent job explaining the features included and the various dealership policies. Thanks for all the help Alex! More
by mike
Employees Worked With
Alex T.
