Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Charlotte
Charlotte, NC
176 Reviews
Welcome to Capital Ford Charlotte
Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area.
We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 176 reviews
May 20, 2022
I will start off by saying that this review does not reflect the salesman who I was speaking with, he was very nice. This review reflects some sketchy business practices. I did some inquiring online reflect the salesman who I was speaking with, he was very nice. This review reflects some sketchy business practices. I did some inquiring online through KBB for selling/trading my current vehicle in. They reached out so I finally decided to go in after many texts and calls. First off, the lady who reached out to me that I made the appointment with never showed her face. This bothered me from the beginning even though she probably just sits behind a desk and constantly baits people in. Here is what they don’t tell you, what they don’t publish online and what you will not find out until you go in. In my case this pertained to looking at used F150 trucks. The reason the prices for these used trucks are profoundly lower than other dealerships and trucks for sale online that will have the same features, mileage, etc…is due to the fact that these lower priced trucks are lemons with branded titles. Most are dealer buybacks from California and other states. I was shown extensive paperwork and vehicle history (multiple pages of constant shop work for the same issues that seemed to never fully be fixed, one truck even had an entire engine replacement) on 2 trucks specifically and told that they specialize in this, these trucks had been back and forth to have serious issues fixed and sold multiple times at auction. This is extremely misleading since on their website it will show that there is a clean carfax, actually BOTH of the trucks I was interested in said that on the website listing. This is to bait you in. This is not good business practice and is extremely misleading. If I recall correctly, everything on the website with the stock number starting with QAJ is a lemon/branded title buyback vehicle. Buyers beware. More
by Drichey843
Employees Worked With
None
April 26, 2022
Best experience with salesperson, Ron Wynn! ! made the horrible job of car shopping so much better and was such a pleasure to work with - great follow thru and experience - they really went abov ! made the horrible job of car shopping so much better and was such a pleasure to work with - great follow thru and experience - they really went above and beyond to everything we wanted and needed, couldn't be more satisfied!! More
by tajunt29
Employees Worked With
Ron Wynn
April 11, 2022
Emailed l the dealership about a vehicle that they showed to have in stock. I never received a return email regarding that vehicle Less than professional. Wound not recommend this facility anyone interested to have in stock. I never received a return email regarding that vehicle Less than professional. Wound not recommend this facility anyone interested in a vehicle purchase. More
by Ipd1431
Employees Worked With
Nobody. Never received a response.
April 01, 2022
The salesman Mike is nice, but If you plan on buying a car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended w car from this dealership don't buy anything from them unless it is a Ford. We bought a Hyundai they pushed and pushed to get us to buy the extended warranty, and after bugging the heck out of us we finally gave in. They did not bother to tell us that the original manufacturer warranty was not transferable and the drive train was only good up to 60,000 miles and not 10,0000 miles. Also there was no spare tire in the car so we have to wait for them to order one which is ridiculous now I'm afraid to go anywhere because I'm afraid if I have a flat tire I do not have a spare. We tried to cancel the warranty when we went back to find out about the spare tire and they said they could not refund us, it would be applied to our loan which is total BS they are nothing but a bunch of crooks and be careful if you even consider buying a car from them. More
by Lovurpets
Employees Worked With
Mike Griffiths, Mike Nystrom
March 30, 2022
Michael Griffiths was fantastic. He explained everything to us on all the options this car had. I would recommend him highly. You need more sales representative like Michael. He is a He explained everything to us on all the options this car had. I would recommend him highly. You need more sales representative like Michael. He is an asset to your company. More
by John Newton
Employees Worked With
Michael Griffiths
December 11, 2021
Lied about everything. Horrible business and employees. Do not buy a car from them. Bad management that does not communicate with each other so make different promises. Waste of time and money. Do not buy a car from them. Bad management that does not communicate with each other so make different promises. Waste of time and money. More
by Nevaeh
Employees Worked With
Dan
October 24, 2021
I enjoyed the experience of purchasing my Ford Raptor at Capital Ford. The help and knowledge Brandon Brown offered during our time there would bring us back in the future. Capital Ford. The help and knowledge Brandon Brown offered during our time there would bring us back in the future. More
by jon
Employees Worked With
Brandon Brown
October 11, 2021
I checked on several vehicles and all had what they call a branded title, and not available for Alabama. I think they need to put that on the page where you will see it and not have to contact a branded title, and not available for Alabama. I think they need to put that on the page where you will see it and not have to contact More
by Jamiet3325
Employees Worked With
Saba
