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Capital Ford of Charlotte

Charlotte, NC

2.8
177 Reviews
Welcome to Capital Ford Charlotte Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area. We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history. We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you. A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
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5411 N Tryon St

Charlotte, NC

28213

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Showing 177 reviews

October 25, 2023

Update 10/24: Changing my rating after working with Rob Satter and his team. They were willing and able to work with us to rectify the situation. Although this car did not work out for us, we are happy wit More

by Lonjezo Miller
Recommend Dealer
Yes
Employees Worked With
Ken Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Satter
August 26, 2023

This Place is Awesome. This is the 8th vehicle we have gotten from this dealership and when I dared to venture to another dealership and was taken advantage of and put in a More

by Jon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Hess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Longenecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 18, 2023

I would highly not recommend purchasing a vehicle from here. We purchased a Lincoln Aviator in Dec 2022. It was apart of their buy back program which is them purchasing lemon cars AND NOT FIXING THEM. We More

by Lonjezo Miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Names not listed
August 16, 2023

Very pushy sales staff. .Multiple contacts acfer i aaked them to not keep comtacting me. They knew I was from California, but they did not tell me they are not allowed to se More

by randywhite500
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Several sales team members.
August 11, 2023

Buying a car is great but getting request done is not good. I've been searching for the particular model/trim/equipment and this place was the only one had it so I drove 1.5hrs from my work to look and More

by y.kasahara09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Richard Longneck
April 23, 2023

I came by Saturday and spoke with Shonte, she was absolutely one of the nicest saleswomen I've encountered. I let her know what I was looking for and the price range and she gave me several options t More

by Avii
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shonte
April 20, 2023

The worst experience I ever had. Classical Bait and switch. I found a truck I liked, called and got details. Made a deal and drove 3 hours to pick up. Only to be told, sorry we sold More

by emkary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Stephan
Apr 21, 2023 -

Capital Ford of Charlotte responded

Thank you for taking the time to submit a review of your experience. We always strive to provide a 5 star experience for all of our customers. Unfortunately, we had a customer arrive with a cashiers check and purchase the vehicle that you were interested in. In an attempt to help you to the best of our ability, we showed you a few vehicles that we had on our lot that we thought may be a good fit. We are still happy to help you in any way possible if there is another vehicle you feel may work well for your needs. We can always be reached at 704-598-2599. - Rob Satter, Jr. - Executive Manager

December 13, 2022

Bad experience purchasing a 2021 motorhome from them. Represented as in good condition. Traveled from PA, and purchased only to discover undisclosed damage after I got it home. Slide mechanism broken and More

by n3yah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jayden
December 03, 2022

The customer service was amazing. Stephan and the rest of the team made buying my car so easy. I recommend them to anyone in the market. Even days after my purchase, they still call More

by maocdavies
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephan
August 29, 2022

I tried 4 times to make a service appointment for Ford recalls. The first 3 no one called me back and this last time I was hung up on by a person named Eric. I called back the dealership and they do not h More

by jenniferbarton1013
Customer Service
Recommend Dealer
No
Employees Worked With
Eric
Aug 29, 2022 -

Capital Ford of Charlotte responded

Jennifer, thank you for taking the time to reach out and let us know about the difficulty you had reaching us. We believe you were directed to our corporate center who assists us in scheduling appointments. We apologize that there were difficulties in scheduling your appointment. Please call us directly at 704-598-2599 and we will be more than happy to schedule a time that will work best for you. We look forward to hearing from you. - Rob Satter, Jr. - Executive Manager

Aug 29, 2022 -

jenniferbarton1013 responded

Thank you but I have scheduled with another dealership.

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