Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Charlotte
Charlotte, NC
176 Reviews
Welcome to Capital Ford Charlotte
Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area.
We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 176 reviews
June 29, 2018
Not a happy customer I purchased my car at Capital Ford of Charlotte in January 2018 with an extended warranty. I have had my 2016 Ford Fusion for 5 months now. The last 2 I purchased my car at Capital Ford of Charlotte in January 2018 with an extended warranty. I have had my 2016 Ford Fusion for 5 months now. The last 2 months have been the worst experience of my life. First my AC goes out. I take it to the shop and it already has Dye in it. So I take it to Capital Ford after having my car for a day they tell me I need to pay $700 to get if fixed but they can give me a discount and only charge me $300. I passed on that deal and got it fixed myself. Yesterday 06/28/18 my car broke down in the middle of 85N at 5:00pm. I was scared to death. I was able to turn my car back on and make it to the closest exit. I called a tow truck and had it towed to my mechanic. The error code that came up was “steering assist fault”. My mechanic says I need a new Rack Companion. I called Capital Ford and I tell them what is going on. The guy in service tells me he’s never heard of that code before. That’s funny because when I looked it up it’s a known problem with Fords. I tell him that I really need help and I need my car fixed ASAP. He tells me to call the nearest Ford Dealership to me. I purchased my car from Capital Ford..I’ve spent hours in Capital Ford so why would I want to go somewhere they don’t even know my name? Not only would I never buy a Ford again but I would not go to Capital Ford of Charlotte ever again. In my time of need and confusion about what to do, they did nothing but point me in another direction. The worst customer service ever!! More
by mshemingway
Employees Worked With
Service Dept.
May 09, 2018
It was amazing Ron at the North Tryon was very helpful an nice he made sure my oil change was done right even when they forgot to put windshield fluid in he apogloiz Ron at the North Tryon was very helpful an nice he made sure my oil change was done right even when they forgot to put windshield fluid in he apogloize an made sure they took care of it More
by Aretha Drake
Employees Worked With
Ron
April 23, 2018
Amazing experience buying a new car with Chance I recently purchased by first new car at Capital Ford of Charlotte. My salesman Chance was incredibly helpful and met my every need. He listened to my I recently purchased by first new car at Capital Ford of Charlotte. My salesman Chance was incredibly helpful and met my every need. He listened to my budget and taste and worked with me so I went home with my beautiful red 2017 Ford Fiesta that I absolutely love!! I would definitely return to buy a car from them again in the future as well as recommend them to anyone in the market for a new car. More
by Jackie C
Employees Worked With
Chance
February 13, 2018
Deceitful sales tactics I went to this dealer because I saw the car I wanted on AutoTrader at a great price. I called and set up an appointment to purchase that car. I took I went to this dealer because I saw the car I wanted on AutoTrader at a great price. I called and set up an appointment to purchase that car. I took the AutoTrader ad in and said I wanted to purchase the car at the price they advertised on AutoTrader. After an hour they agreed and began the process of getting the car ready and the paperwork ready. That took another 3 hours. I was exhausted by the time we got in to sign the paperwork. I asked again that I was getting the agreed upon price. They showed me the price but I missed that the price included my down payment. They did not give me the agreed upon price and I ended up paying more. Now I know it was my fault for missing it on the paperwork and I did sign it. However, I believe they played a waiting game with me to wear me out to the point that I just wanted to sign the paperwork and leave. And they didn't even prep the car for me all of this time. I was dirty with debris in the engine compartment. It was on the lot for 6 months collecting debris and had water spots that were hard to remove. Just beware of these types of tricks and if the deal doesn't look right be prepared to leave. More
by tgstaab
Employees Worked With
Zyven Sobkowski,
January 21, 2018
Time Saved I needed a car ASAP and found what I was looking for at the right price. Immediately I received a response via text message from Isa Lopez she got thi I needed a car ASAP and found what I was looking for at the right price. Immediately I received a response via text message from Isa Lopez she got things going for me from the comfort of home. after getting me approved through finance, i was able to come in met with my salesman Richard who took me on a test drive demonstrating a fantastic profomance btw. Meet with Mr. Ken in finance signed papers. I was in and out in about an hour, driving away in my new car. Thank. You... and if anyone is in need or just want a new car Capital Ford of Charlotte and staff will take good care of you. More
by Mac4
Employees Worked With
Isa Lopez Richard, and Mr. Ken
December 05, 2017
I bought a 2017 Edge . All staff is awesome. When I bought my new Edge last month my salesman was Colin Mitchell . He was very knowledgeable about the inventory. He also has a awesome personality When I bought my new Edge last month my salesman was Colin Mitchell . He was very knowledgeable about the inventory. He also has a awesome personality. He helped me and also called me back to make sure I was a 100% Happy with my choice. Look him up when you go in and you’ll be happy you did. Also all the staff treats you like they’ve known you for a long time. I will go back when I’m ready for another new car. I wanted to also say a big Thank You to Kurt Hovis for all his hard work on making sure I got what I have been wanting for a while. More
by Marsha
Employees Worked With
Colin Mitchell, Kurt Hovis
November 30, 2017
Fantastic Customer service! Purchased a 2017 Ford Escape, Best deal in town. Spencer Ward my product specialist took great care of me. No xx and found me what I was looking for. Purchased a 2017 Ford Escape, Best deal in town. Spencer Ward my product specialist took great care of me. No xx and found me what I was looking for. Followed up on all of my request. Thanks again Tony. More
by Ford Guy
Employees Worked With
Spencer Ward
November 29, 2017
Good service I received great service from Spencer Ward, extremely helpful fast and efficient with the purchase of my new car. Thumbs up I would recommend Capitol I received great service from Spencer Ward, extremely helpful fast and efficient with the purchase of my new car. Thumbs up I would recommend Capitol Ford to anyone. Thanks again More
by Carl Mitchell
Employees Worked With
Spencer Ward
November 25, 2017
Great Purchase!!! I recently purchased a vehicle for my wife. Our salesman we worked with was William Martin. I would highly recommend him to anyone looking to purchase I recently purchased a vehicle for my wife. Our salesman we worked with was William Martin. I would highly recommend him to anyone looking to purchase a new or used vehicle from Capital Ford. He was extremely helpful to work with, and went above and beyond to make sure we purchased the car we wanted! We are about four hours away from Charlotte, so coming into the dealership to look at the car was tough for us to do. William sent me multiple pics of the car, along with a walk around video, so I new exactly what to expect. He even delivered the car to us the evening before Thanksgiving! I would definitely work with William again in a future purchase. The transaction was smooth from beginning to end! More
by Moehucks1
Employees Worked With
William Martin
November 21, 2017
Take a Chance with Chance Walser I'm glad I choose Chance Walser as my salesperson. He answered all of my questions was very patient with me. His custmer service was excellent!! I hig I'm glad I choose Chance Walser as my salesperson. He answered all of my questions was very patient with me. His custmer service was excellent!! I highly recommend Chance!! Thanks Chance for a job well done!! More
by Pamela Jackson
Employees Worked With
Chance Walser
