Capital Eurocars

Great Service for my C300 Parke Stafford always provides excellent service. My service did take longer than expected (and I waited at the dealership) but Parke did make sure Parke Stafford always provides excellent service. My service did take longer than expected (and I waited at the dealership) but Parke did make sure that my concerns were addressed. More

Service for my E 350 Joe was great to deal with, and he worked hard to resolve all issues. I would be happy to have him as my service representative again. Joe was great to deal with, and he worked hard to resolve all issues. I would be happy to have him as my service representative again. More

Respectful and Helpful I was very pleased with the service I recently received by Parke Stafford. I was treated in a respectful manner and was told what the problem was with I was very pleased with the service I recently received by Parke Stafford. I was treated in a respectful manner and was told what the problem was with my vehicle in a way that was easy to understand. The manager greeted me in a friendly manner when I arrived and other employee I encountered were kind to me. I thank you! More

Right front Marker Light From the very beginning, Joe Trozzo was professional, clear and considerate when i walked in without an appointment on travel from Virginia with a req From the very beginning, Joe Trozzo was professional, clear and considerate when i walked in without an appointment on travel from Virginia with a request to work my 2008 Mercedes Sedan in for a right front marker light replacement. He explained that booked appointments had already filled that days work schedule. However, he went on to say that he would be more than happy to work my vehicle in for repairs on the following Monday, November 19, 2018 and for me to be at the service writers areas by 07:30hrs. Guess what? Joe was on-time and so was I. He entered my vehicle into the system and asked if there was anything else that he might have the technician check while my vehicle was in for the repairs, and my answer was, "not at this time" as I was on my way further South in FL. He also asked, if I needed a ride provided by shuttle, and of course the answer was no. So he pointed out the waiting room, where coffee and snacks were available. Upon completion of repairs, Joe call for me as I was walking around the facilities and explained that there was no "short circuiting " in my electrical system, but the bulb had burned out, which was replaced and that my vehicle checked -out when the technician performed the multi point inspection. Joe then took the time to explained the itemized list of repairs, cost and military discount. Since I am Military, I really appreciated Joe's attention to details, promptness, professionalism, care and concern he demonstrated while supporting my request. It's rare these days whereas a customer is treated with so much respect, and Joe certainty exceeded my expectations. More

Amazing First Experience I contacted Mercedes Benz regarding the airbag recall on my vehicle. My information was taken with a promise to call back to schedule an appointment a I contacted Mercedes Benz regarding the airbag recall on my vehicle. My information was taken with a promise to call back to schedule an appointment after ensuring the part was available at the dealership. The day of my appointment I was running late from another appointment and after calling the dealership I was looking for them to reschedule; however, they told me to still bring my vehicle in. The service area was immaculate and provides you with several types of refreshments and drinks. While there I got to interact with all the staff because absolutely EVERYONE was engaging (service employees, sales associates, sales manager, and even the tow service guy). After repairs were complete my vehicle was returned sparkling from the courtesy car wash. My service associate, Anthony Taylor, was very friendly, attentive to any concerns, and was not pushy or aggressively trying to get me to get my next service done at that time. My service experience, matter of fact, my whole experience at Capital Eurocar was absolutely outstanding. More

Tony's exceptional customer service I love Capital Eurocars service department. The people are always friendly and extremely helpful. I've worked with Tony one time prior to my recent se I love Capital Eurocars service department. The people are always friendly and extremely helpful. I've worked with Tony one time prior to my recent service in Parke's absence. Tony went above and beyond to make sure I was satisfied with the service as well as the cost of my repairs. He was patient and he worked with me. I will always allow them to work on my vehicle because the customer service was and is exceptional. I'll definitely recommend others. More

Great experience--Great dealership! I had my first experience with Capital Eurocars (Mercedes) in Tallahassee yesterday. Parke Stafford was my consultant for my service. He was incredibl I had my first experience with Capital Eurocars (Mercedes) in Tallahassee yesterday. Parke Stafford was my consultant for my service. He was incredibly friendly, professional and accommodating and the entire experience was so effortless and smooth. I truly couldn't be more pleased! More

Easy Peasy-Fantastic Dealership Service From the receptionist to the service manager to the Mercedes technician. Flawless communication! I am 60 years old and have never taken any of my ca From the receptionist to the service manager to the Mercedes technician. Flawless communication! I am 60 years old and have never taken any of my cars to a dealership (I am a mechanic myself). However, my 2014 Mercedes GL350 needed the technical expertise of a trained Mercedes technician. I called and was directed to Joe Trozzo. He was great! I drove from Panama City Fl. to Tallahassee to meet Joe and he made transaction easy peasy! He quoted me a price and it was Exactly what I ended up paying. While my car was at the dealership hurricane Michael hit us hard in Callaway Fl.. They went out of their way to oblige when I requested them to keep my car for me while we dug out from the debris. Great company... More

Great Person to Work With -- Tony Taylor Have known Tony for years and his professional approach to total customer satisfaction has never changed and can only be described as GREAT! No matte Have known Tony for years and his professional approach to total customer satisfaction has never changed and can only be described as GREAT! No matter what the issue is, large or small, Tony Taylor is completely dedicated to resolving the issue to YOUR satisfaction. Is refreshing in this day of "little concern for the customer" to find a person who goes the EXTRA MILE each and every day. GREAT JOB TONY! More

Professionalism The service was outstanding and my sales representative was very professional and courteous during my entire visit. Once I’m ready to purchase a vehic The service was outstanding and my sales representative was very professional and courteous during my entire visit. Once I’m ready to purchase a vehicle, Capital Eurocars will by first! More