Capital City Nissan of Topeka

Smooth I dealt with 3 different dealerships in my quest to buy a used 2014 Ram. They had one on the lot so called asking for more info. They were able to ans I dealt with 3 different dealerships in my quest to buy a used 2014 Ram. They had one on the lot so called asking for more info. They were able to answer some and other questions they called back with the answer in 5 minutes. My experience on phone was good enuff for me to look forward to person I talked with (Sam). My experience when I arrived was great too...not pushy, let me make my own mind up and provided me with honest information. Gave me a fair price on my trade in and the Best price on the vehicle I purchased (I had spent countless hours researching prices and had already dealt with 3 other dealers). Thanks all that helped especially Sam. More

Capital City Nissan of Topeka is horrible! Started as a great buying experience! Ended with me purchasing a used vehicle that was a fair price. So I thought! Agreed on price and I was pre appro Started as a great buying experience! Ended with me purchasing a used vehicle that was a fair price. So I thought! Agreed on price and I was pre approved for $40,000 from my credit union. I had my approval letter and all information needed. However,I was told that they had a car stolen and that my approval letter was not enough for them to allow me to take the vehicle. I had (while waiting on them to finish paperwork) called my insurance company and had them fax my (full coverage)insurance info to the dealer. They said I could write them a hot check for them to hold. WHAT? A very well known financial institution agreeing to pay you is not enough but a check from an account with insufficient funds is ok?? Whatever!?! So, I agree to take a day off of work to pick it up the following day after getting a check from the credit union. Then I have to wait for them to put the plates back on the vehicle I traded in so I can drive 40 miles back home only to return in 12 hours or so. I arrived back to the dealership in good spirits despite wasting my time and a days vacation. That is when I began to feel burned. I was greeted by the saleswoman that helped us the day before (she was great) and she introduced me to the Finance Manager. I had worked with the general sales manager the day before(he was great). I was treated great at this point. I handed off the check and noticed that I only had been given 1 key and fob for the vehicle. I asked where the other one was and nobody knew. I was told there was possibly another key but the person that would know was not in. I was instantly not pleased that this. Then the manager that had no knowledge of if there was or was not another key only seconds earlier suddenly said "the original owner ownly gave us one key". What?! Ok.....(me staying calm) I was not told about this yesterday. I may have not bought the vehicle had I known this. Why was this not disclosed?......Me."Is there anything you can do to get me a key? You are a nissan dealer. Can you help me with this?" finance manager "Sorry sir, the car only has one key". That was the end of the discussion. He had my check and the title to my trade and he didn't care if I was satisfied or not. As I angrily yet calmly walked out of his office I thought about walking back in and grabbing my title and ripping up the check. I was not happy and went out to my new (one key) vehicle only to be informed that the had not put my tag from my trade on the new one. I now had to stand in the cold as I became more and more furious waiting for them to put my tag on. Again,the sales staff was nice and appologized as I left (I think they knew I got screwed)and I headed towards the interstate for the 40 mile trip home. After making it home I went to price a new key and fob. I hit the roof! I paid the price and got my key and new fob. Now, I have never posted anything as far as a review goes but because the dealership had the nerve to ask if I would leave one for them I will. I like the Pathfinder so far and this would be a positive review had I not been told "too bad" when I questioned something that was not disclosed during my talks prior to purchase. I know "BUYER BEWARE" and I agreetotally. However, I feel misled and taken advantage of because of the actions of one person that made a good experience into the worst. I have never been that furious and still purchased something. I will never visit Capital City Nissan of Topeka again and I will tell everyone I can about my experience. More