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Capital City Honda

Sacramento, CA

4.6
524 Reviews
Call Dealership (916) 514-4085

3630 Fulton Ave

Sacramento, CA

95821

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524 Reviews of Capital City Honda

August 12, 2023

Today I made an appt for an oil change at 7:45. I arrive at 7:35. I wasn’t checked in until probably 7:50. I was told my car would be ready at 9:30. Are you kidding me? Basically it took 2 hours More

by jasonhalstead1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob
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Sep 11, 2023 -

Capital City Honda responded

Jason, We are sorry this service took longer than you expected. Our goal is to get customers checked in within 5 minutes of their appointment time, Arriving earlier than your appointment time doesn't ensure a faster check-in because the schedule is tight. We are adding technicians so we can better serve our clients and be respectful of your time. The goal is to have you in and out in 60-90 minutes for a basic oil change, hopefully you will return for your next scheduled service so we can demonstrate our progress. We are committed to providing an outstanding experience for each and every one of our valued guests like you. Devin Smith General Manager 916-514-4001

August 12, 2023

The people that work here are helpful but I have had many experiences where things are not communicated clearly. The wait time is always way longer. Whoever is booking appointments is over booking and causin More

by alexyssvaldez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael McKnight
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August 12, 2023

They made sure to inform me of the problem & with approval we’re quick to fix my car. Very pleased with the outcome. More

by Cs95814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tabitha C.
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Sep 06, 2023 -

Capital City Honda responded

We are thrilled to have provided you with an exceptional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 10, 2023

Great service at reasonable prices. The staff at Capital are attentive and friendly. The amenities in the waiting room are First rate. More

by richardyokoi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elissa was great.
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Sep 05, 2023 -

Capital City Honda responded

Thank you for your kind words for our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

August 10, 2023

Accomodates all our needs and answer our questions professionally. They’re respectful of our choices as well. More

by arkajo2000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Felix
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Aug 26, 2023 -

Capital City Honda responded

We are excited to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 10, 2023

Great dealership! Knew what my Honda Ridgeline needed and at a fair price. I will be going back. More

by alexagnicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
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Sep 01, 2023 -

Capital City Honda responded

We are excited that we provided you with an exceptional service experience! We appreciate your business! We look forward to the opportunity to assist you in the future.

August 10, 2023

I like this dealer, clean, professional, quick, easy to do appointment and nice staff, especially today I get help in Spanish. More

by Doris Espinoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alysa Pizziferro
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Sep 03, 2023 -

Capital City Honda responded

Thank you for the Five-Star review and for choosing Capital City Honda. We were pleased to hear that we provided you with an excellent service experience. We appreciate your business and look forward to serving you again.

August 10, 2023

Great staff and customer service! They provided all the information we needed to make the right purchase for our family. More

by Kd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gio, Patrick tan
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Sep 04, 2023 -

Capital City Honda responded

Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

August 08, 2023

Everyone was extremely helpful during the day. The Uber ride offered was very much appreciated although we actually found out about it from a current client. More

by Ceonechyk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Aug 12, 2023 -

Capital City Honda responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

August 08, 2023

Not happy I thought I was getting special price according to an email I was sent! Did not get it. Have been a customer for over 15 years not a nice way to be treated More

by hstrut9392
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
China
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