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Capital City CDJR - Service Center

Jefferson City, MO

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13 Reviews

13 Reviews of Capital City CDJR - Service Center

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October 10, 2024

Service experience is terrible since new ownership. Prices increased by 20% for the same service and without reason. What has always been an 80 dollar oil change is now 113. And I paid 30 dollars for a More

by jallen939
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
September 06, 2024

Jacob Thomas is someone I can always count on for solid advice on any car purchase, and is a reliable and loyal person to anyone he meets. He is a standup guy who’s always straightforward with anyone he kn More

by MIZ-ZOU™️
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Underwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Knox-Sappington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braun Marsette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dalton Shoemate
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Waterman
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2022

Incredibly disappointed in the level of customer service from the Service Department, namely Amir (service tech or similar) and the Service Department Manager. Within the past month, we purchased a $95,000 More

by C. W.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amir & Service Dept. Manager
January 06, 2021

Great experience, was looking for a used mini van, the 2 car seats just werent working in our car anymore so we were excited to upgrade, Tim Simon was great to work with. More

by jimkimolson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Simon
June 26, 2020

I have been going to Capitol Chrysler for over 20 years. I have purchased four vehicles from them. Russel Ricktor is the head of the service department. The service is excellent, the service writers are kno More

by farout1945
Recommend Dealer
Yes
Employees Worked With
Wess service writer, Russell Richter
June 05, 2017

Worst business experience in my lifetime. Had a Dodge mini van less than six months old. It had a major rattle in the front suspension. Took it in to be fixed. Service manager said "We h More

by findlj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rusty.
February 09, 2017

Terrible service department. Don't honor warranties. Never do business with this dealership. Our company bought 3 brand-new Dodge trucks along with the extended warranties. We've had one of the trucks in More

by chelsi456
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Technicians. Multiple encounters
February 09, 2017

terrible service service department charging 105 every time i take it in work diagnostics and they cannot get the truck fixed, 3rd time today for same issue and want More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ralph
October 02, 2015

A good sale but The most HORRIBLE experience after!!! My family purchased a new 2015 200 in Late November, by April the car started to stall out on us many times. We took it to the dealership to address More

by kwtklt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
many
September 15, 2015

Very helpful but problems still persist. Bought my car from them 3 months ago. Buying experience was very nice. Car has since been back a few times for a nagging rattle and a few other things More

by Joe A.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck
1