Capital City CDJR

The people here make the Dealership. They are friendly and helpful. This is my second vehicle that I take there for service. They are friendly and helpful. This is my second vehicle that I take there for service. More

I had an amazing experience. Shelby was very friendly and knowledgeable. He and the entire staff were amazing to work with, made the process so smooth. Would recommend 100%. Our Shelby was very friendly and knowledgeable. He and the entire staff were amazing to work with, made the process so smooth. Would recommend 100%. Our family is beyond excited for our new RAM! More

The visit was a good one. They listened to what we wanted and got us the best deal They listened to what we wanted and got us the best deal More

Shelby was awesome! Answered all our questions and worked hard to get us the best deal. Highly recommend Shelby! Answered all our questions and worked hard to get us the best deal. Highly recommend Shelby! More

Chris was great. Very helpful and worked very hard to get us what we wanted Very helpful and worked very hard to get us what we wanted More

My wife and I were just looking to do some research on SUVs for a future purchase in 2023. We visited Capitol Chrysler and about six other dealerships with the goal of just seeing what is available. SUVs for a future purchase in 2023. We visited Capitol Chrysler and about six other dealerships with the goal of just seeing what is available. However, the staff at Capitol Chrysler was very knowledgeable about their vehicles and really went out of their way to treat us well and show us all the vehicles and features. They listened to us and helped guide our search to an SUV that fit us best. We didn’t plan on buying a car on the first day of searching, but the Capitol team had great inventory, clean vehicles and most importantly, great staff that really showed us the benefits of the vehicles. I highly recommend Dedrick Shelby and Orion Ferreira helping my wife and I find a beautiful car. We were so impressed, we just had to buy it that day. Thanks for helping us with a sale and making our expected nine month search for an SUV turn into a single day event. More

Incredibly disappointed in the level of customer service from the Service Department, namely Amir (service tech or similar) and the Service Department Manager. Within the past month, we purchased a $95,000 from the Service Department, namely Amir (service tech or similar) and the Service Department Manager. Within the past month, we purchased a $95,000 2022 Jeep Grand Wagoneer from another dealership. Upon receival, there were a barrage of factory issues for the 4WD, heating/cooling, and etc. We chose to take the Jeep into a closer dealership (Capitol City Chrysler) with hope that it would be resolved. When we first took it in, they kept the Jeep for several days and sent us home in a rental van. Not a big deal, at least things were getting fixed. Upon pickup (we are located an hour away), I noticed that several things, mostly involving the heating and cooling issues, were completely unresolved. The only thing that appeared to be fixed was the 4WD system issue. Since I'd driven one hour to get it, I decided to take the Jeep home that night and reschedule for a follow-up appointment. Regarding the follow-up appointment, I was told by Amir/the Service Department that I could bring my 4-year-old in and wait for the repairs while it was worked on. Fast-forward to today, our follow-up appointment, where we dropped the Jeep off at 8:30 a.m. My husband and I had an errand pending in a city two hours away and wanted to give the Service Department time to do what needed to be done. We showed back up at 2:30 p.m. only to be told that it had not been worked on. Keep in mind we live one hour away and had given them six hours. My husband tried to speak with Amir and the Service Manager, both of whom put blame back on us (for adding a Bluetooth issue or in their words, "three other things"), and claimed they were short-staffed. We own several businesses and are also short-staffed. We have NEVER provided a customer with this level of customer service in 14 years of being business owners. My grandfather and uncle retired from Chrysler. I have called Chrysler Cooperate in homes that Amir and the Service Department Manager will change their poor customer service and treatment of Chrysler customers who paid nearly 100k for a brand new vehicle in the future, and the Better Business Bureau will be hearing from us also. After being spoken over by Amir and the Service Department Manager numerous times, my husband responded by saying, "You've said sorry wrong, I want my keys." After being given his keys and walking away, they asked if he wanted his service ticket. He had no service work done as they never provided additional service work from our visit today. I can't help but wonder if they'll be submitting service work remittance requests to Chrysler Cooperate following this. Steve, the General Manager of Capitol City Chrysler, did not return my husband’s call and my husband had to call back. He did take my husband’s call the second time and was apologetic, but never said anything about the issue with the rude Service Department or lack of service. We will not be back. More

Orion Ferreira was a great sales man. He worked great with me in buying my 2019 ram rebel. He was very respectful and helped me with any and all questions I had about the buying process. He worked great with me in buying my 2019 ram rebel. He was very respectful and helped me with any and all questions I had about the buying process. Thank you :) More

Worked with Clayton today! Was needing something bigger due to kiddo number 3 coming anytime and he did just that! We are now in an Acadia Denali and loving it and will properly and safely be able to make due to kiddo number 3 coming anytime and he did just that! We are now in an Acadia Denali and loving it and will properly and safely be able to make the car seats fit! I would recommend Clayton to anyone! More

Professional, Courteous, loved my salesman-Tim Simon-worked hard for me!! If you need a new car or used go see him! You’ll be glad you did!! Simon-worked hard for me!! If you need a new car or used go see him! You’ll be glad you did!! More