Capital City CDJR

GREAT EXPERIENCE I was quite pleased with Ted and Rachael as they worked very hard on the internet sales. I did not have to come to the dealership property to experien I was quite pleased with Ted and Rachael as they worked very hard on the internet sales. I did not have to come to the dealership property to experience a great sales team. I worked with Ted on the telephone, he and Rachael worked at getting me copies of the stickers on the vehicles I was looking to purchase. They located Jeeps from other dealers with what it appeared to be no hassles. Ted and Rachael were very pleasant to work with and appeared to very professional. My experience at Capital was an awesome one. I will and have recommended your dealership to others and have handed out Ted's business cards. Thank you for a good deal and a great experience. More

Easiest new car I have ever purchased This was by far the easiest new car I have ever purchased. I was in contact with 6 other dealerships and this one gave us the best deal. We did all o This was by far the easiest new car I have ever purchased. I was in contact with 6 other dealerships and this one gave us the best deal. We did all of our negotiating by email and Brian Freberg found exactly what we wanted and had it within a day. He also had all of the details worked out before we mad the 1 hour trip to pick up our new Jeep Cherokee. Brian also went over the car and showed us how to use all of the functions. That was very helpful and saved us a lot of time from having to read through the manual to figure it out ourselves. It was a great day out and the dealership was busy. If we did not have to wait for the finance department, we would have been in and out of there with our new car in an hour and a half. Definitely would recommend anyone looking for a new car to consider visiting Capitol Chrysler Dodge Jeep Ram. More

TED IS VERY FRIENDLY. HE KNOWS THE VEHICLE WELL, HOW TO WORK ALL THE BUTTONS, FOLD DOWN SEATS, ETC. EVERYONE WE DEALT WITH WAS VERY HELPFUL. IT IS A VERY NICE DEALERSHIP. WE ARE VERY SATISFIED. THIS IS TH WORK ALL THE BUTTONS, FOLD DOWN SEATS, ETC. EVERYONE WE DEALT WITH WAS VERY HELPFUL. IT IS A VERY NICE DEALERSHIP. WE ARE VERY SATISFIED. THIS IS THE SECOND VEHICLE WE HAVE PURCHASED WITH THEM. WE ARE HAPPY WITH BOTH VEHICLES. More

The sales team was great and they didnt try to pressure me into something I didn't want and made shore I got what i wanted. Would absolutely recommend them to anyone looking for a new car or truck. me into something I didn't want and made shore I got what i wanted. Would absolutely recommend them to anyone looking for a new car or truck. More

Rachel was great. I many traditional & Internet dealers and nobody could come close to the price Rachel found for me with the exact specifications I wanted. Highly recommend their Internet sales de dealers and nobody could come close to the price Rachel found for me with the exact specifications I wanted. Highly recommend their Internet sales department More

My wife and I bought a minivan, now I'll admit it was My wife and I bought a minivan, now I'll admit it was a base model, still brand new and around 20 grand. So... After the typical run around i.e. sit My wife and I bought a minivan, now I'll admit it was a base model, still brand new and around 20 grand. So... After the typical run around i.e. sitting in the dealership all day. Finally, get our vehicle, only to find out it doesn't come with floor mats. I guess it was my bad for not asking, but I assumed that was a standard option. The salesman said he could get us some at a discount, I guess buying a van isn't enough. Had I have known, I would have told them I wasn't going to buy it, unless floor mats were included. They had me at that point, because the paperwork was signed. Watch out for these guys, and never take anything for granted.... On second thought, maybe I should check to see if there's an air filter, because I didn't see that on the window sticker! read less More

I just traded in a very good 2009 Ford F150 for a 2006 GMC Envoy. I figured something was up when I drove off the lot after the dealership had closed and the check engine light came on. Needless to say, t GMC Envoy. I figured something was up when I drove off the lot after the dealership had closed and the check engine light came on. Needless to say, there was plenty of undisclosed damage to the Envoy and I had to put in over $2000 worth of repairs one day after I drove off the lot. I have been told multiple times by MULTIPLE employees there that we will be receiving a phone call from sales management. Three weeks later, no phone call or emails replied to. It is an absolute shame to think that a scummy dealership like this is able to operate. I have since put in a complaint with the BBB and hope to hear something shortly seeing as it has been a full month and I have heard NOTHING from the dealership yet. More

I looked on the Internet for my car and emailed the Internet Department questions on the 2012 Chrysler 200. They where prompt and very helpful in helping me make my decision. I was so comfortable wi Internet Department questions on the 2012 Chrysler 200. They where prompt and very helpful in helping me make my decision. I was so comfortable with talking to them that I went ahead and bought the Chrysler 200... It was the best experience that I ever had at a dealership. I had problems with getting my phone hooked up with Blue Tooth and they had me go to service and the gentlemen had me hooked up in less than a minute. I dont think that I will go anywhere else to buy another car but here. I will let all my friend know!!!!!!!! Thanks guys :-) More

I loved my experience here. These guys were great. I didnt have to argue and play games, they gave me a great price for my old car and a good one on my new Chrysler 300. I will be back to buy a truck s didnt have to argue and play games, they gave me a great price for my old car and a good one on my new Chrysler 300. I will be back to buy a truck soon. More

On February 20, my fiance and I test drove a used vehicle from Capitol City Chrysler. While on the test drive, I commented to the salesperson, Jill Record, that the low fuel warning was on. She told me the from Capitol City Chrysler. While on the test drive, I commented to the salesperson, Jill Record, that the low fuel warning was on. She told me they don't keep much fuel in the vehicles while they are on the lot, but if we made the purchase, they'd fill it to half a tank. We decided to go ahead and purchase the vehicle. After the paperwork was complete, we were informed that "we can't put fuel in used cars" by the very same salesperson that told me that they would. After leaving the dealership, I realized that my license plate hadn't been removed from the vehicle that I traded in. I called Jill (approximately 20 minutes after leaving), and asked that she remove it and hold it for me. She said that would be no problem. About 8 days later, I returned to the dealership to retrieve my license plate and the state inspection slip for the vehicle, and find out when they had serviced it. This was when I found out that my trade-in vehicle had been sent to the wholesale auction with my license plate still on it. I also learned that the vehicle we purchased had not been inspected or serviced. Jill told me to bring it in and they would perform the inspection and service free of charge, since it should have been done prior to my purchase. On March 8, I returned to Capitol City Chrysler for the previously mentioned inspection and service. During the inspection, the vehicle was found to have a loose tie rod end, which Capitol City replaced free of charge, and the vehicle was also aligned free of charge, as that is necessary following the repair of steering components. On March 10, I took the vehicle to Joe Machens Ford for some additional service work. During the visit to Machens, the technician found that the front brakes on the truck were due for replacement. $170 later, the vehicle has new front brakes. I returned to Capitol City to discuss the issue with them. Jill directed me to the GM of the dealership. He informed me that Capitol City would do absolutely nothing for me. He remarked that Machens had "sold me brakes I didn't need" (I have the pads that came off, they were due for replacement). I told him I would never be doing business there again, at which point he began mocking me and telling me he's heard it all before. Apparently they're in the habit of screwing customers over. He also threatened to sue me for slander if I chose to share my experience publicly. I pointed out that they had sold me a vehicle with an empty fuel tank. He replied, "I don't have to put gas in those cars." I also informed him that my trade-in had been sent to the auction with my license plate on it. "That was a mistake," was the best he could come up with in response. Capitol City Chrysler will certainly not receive another penny from me. More