Capital City CDJR

Friendly and Helpful I really enjoyed working with Tiffany Hernandez on the deal for our new Jeep Wrangler. We had setup an appointment with another salesman but for what I really enjoyed working with Tiffany Hernandez on the deal for our new Jeep Wrangler. We had setup an appointment with another salesman but for whatever reason, he was not there. We were referred by USAA through their car buying service. I was disappointed that the USAA car buying service did NOT get me additional discounts as was stated by USAA. More

One of the easiest vehicle purchases ever. This was one of the easiest purchases ever. The sales woman, Emily, already had the keys on her desk when I got there and took very little time to com This was one of the easiest purchases ever. The sales woman, Emily, already had the keys on her desk when I got there and took very little time to complete the paperwork. More

very friendly and helpful I've bought several trucks from Capital Chrysler Dodge Jeep Ram and have always had the best service here! Very friendly and GREAT to work with. I've bought several trucks from Capital Chrysler Dodge Jeep Ram and have always had the best service here! Very friendly and GREAT to work with. More

A good sale but The most HORRIBLE experience after!!! My family purchased a new 2015 200 in Late November, by April the car started to stall out on us many times. We took it to the dealership to address My family purchased a new 2015 200 in Late November, by April the car started to stall out on us many times. We took it to the dealership to address the issue. The service department told us nothing was wrong but the oil was very low ( we maintenance our vehicle properly). They charged us for the synthetic oil and sent us on our way. The stalling issue continued to happen, we took it back to dealership and they still said nothing was wrong. We had to constantly add oil between oil changes. Finally, in June I took it back to the dealership and they called me the next day and informed me that the motor had to be replaced in my brand new car!!! It took 3 times to resolve that issue at my cost!! My husband and I tried for weeks to get ahold of the sales manager to express our concern about having a new car with a replaced motor and how that would affect our resale of the vehicle one day. He was so RUDE and said that anyone would want to buy a new car with a replaced motor, he also reassured us that he would do anything to make it right. The next time my husband spoke with him he informed us he didn't have the time to deal with these problems. We asked for a quote of what they would give us for our car for a trade, $14,000 when we paid almost $30,000!!! WOW, that is a big decrease in value in such a short period of time. We opened up a claim with Chrysler corporation and they have been working with us at this point. Within the first week of getting my car back, multiple problems started to occur again. We took it yet again to the dealership, conveniently they found nothing wrong. The problems are very obvious when driving my car, one of the big problems is in how hard it shifts gears and the complete dash lights going out while driving.. Those are just 2 of the 5 problems we are now experiencing. In the meantime we have never heard back from the manager, since he offered to help in any way he could! Chrysler corporation set up an appointment at another Chrysler dealership. The day after we took my car in they drove my car several miles and 4 of the 5 problems occurred during the drive. We are now waiting on more parts to get my NEW car fixed again. Thank goodness the other dealership was willing to help and listen!! I have made multiple car payments while driving a rental car, we purchased a new vehicle to have a reliable new car for my family, the Jefferson city dealership has never even attempted to make it right or even have called us back, They charged me for oil that was leaking into my motor after several attempts to find out what was going on, they offered me less then half what we paid for my car 6 months prior (only wanted to trade b/c of all the issues)..... I truly feel like they were so nice during the sale of my car but as soon as we figured out we have a "Lemon" they were not at all willing to help us in any way!! We are still currently getting the car repaired at another dealership and I hope that the corporation continues to works with us. I have NEVER experienced such HORRIBLE service, it's sad that their business is NOT willing to help out a customer when we have had so many problems! I will NEVER do business or refer business to them again! More

Nice friendly people I wasn't sure if I could get a car they went the extra mile to have me drive away that day in a very nice car I was very pleased I wasn't sure if I could get a car they went the extra mile to have me drive away that day in a very nice car I was very pleased More

Very helpful but problems still persist. Bought my car from them 3 months ago. Buying experience was very nice. Car has since been back a few times for a nagging rattle and a few other things Bought my car from them 3 months ago. Buying experience was very nice. Car has since been back a few times for a nagging rattle and a few other things. Chuck in service is very helpful and accommodating. Only thing that would make this a 5 star review is if we can once and for all solve the issues. Just one of those gremlins that are hard to find I guess. I have no doubt that Chuck and his guys want to finally fix the issues and I am sure they will, just hope it is soon. The 4 stars for the quality of work is only because we haven't fully fixed everything yet. 5 stars is perfection and we're not quite there yet. More

Enjoying the Renegade David Reeter, our salesman, was great to work with. He wasnt the "normal" pushy salesman. He asked what I was needing as far as a vehicle and went ou David Reeter, our salesman, was great to work with. He wasnt the "normal" pushy salesman. He asked what I was needing as far as a vehicle and went out of his way to find exactly what I was looking for. I would recommend this dealership and David to anyone I know looking for a vehicle. More

Great to work with. The people at capitol city chrysler worked great with us in getting a Great deal on our 2015 Jeep Renegade. We were a little stubborn with where we wa The people at capitol city chrysler worked great with us in getting a Great deal on our 2015 Jeep Renegade. We were a little stubborn with where we wanted to be but they worked hard and stayed late to make sure we left with the deal we wanted. More

Very friendly I had a specific car already picked out and looked online for the closest place to get it. I did everything I could over the Internet and phone before I had a specific car already picked out and looked online for the closest place to get it. I did everything I could over the Internet and phone before driving there so I cannot speak for their on-lot etiquette. However Mike did an amazing job having everything lined up before I got there, and was awesome with my not so shy 5 year old. I am very pleased with the car, and would definitely recommend. More

Great experience, no tactics I came into the sales process with a chip on my shoulder from other dealerships and their tactics (keeping keys, confusing/manipulating numbers, under I came into the sales process with a chip on my shoulder from other dealerships and their tactics (keeping keys, confusing/manipulating numbers, undervaluing trade, etc.). I let Brad know I would have none of it and even though I drove two hours, I would easily walk away if everything wasn't right. I had a great experience with everyone I worked with. The only complaint I had was with the actual detailing of the car. It was pretty clear it hadn't been cleaned at all and I am still getting dirt and such out of the vents. However, this is my fault for not pointing it out during the buying process. More