Capital Chrysler Jeep Dodge of Garner

Great dealership Our sales stage was awesome!!! This is the 4 th car we have bought from Capital Jeep. They make you feel like family. We highly recommend them. Our sales stage was awesome!!! This is the 4 th car we have bought from Capital Jeep. They make you feel like family. We highly recommend them. More

Great Service Great Customer Service. Service Advisor John Jameyson did an exceptional job . John thoroughly explained the service plans available and which one mos Great Customer Service. Service Advisor John Jameyson did an exceptional job . John thoroughly explained the service plans available and which one most suited my needs. He kept me updated on the status of my vehicle's service and he did an excellent job of getting me ' back on the road' as quickly as possible. More

Avoid them.. drive to Raleigh if need be. This is a copy/paste of my Yelp review: Dropped my car off with 2 major issues. It wouldn't start and the passenger side door wouldn't lock. When This is a copy/paste of my Yelp review: Dropped my car off with 2 major issues. It wouldn't start and the passenger side door wouldn't lock. When I go to pick up the car, I see that they replaced the battery in my key fob... however the side door STILL didn't lock. They literally failed to try and lock the door during troubleshooting/testing. 4 days later, I go back to pick up the car again. It now has 60 additional miles on it plus an empty gas tank (car display literally says '0 miles until empty'). I'd love to know how the car magically gained miles and lost fuel while needing a lock fixed. Update: Spoke to service manager, this was their excuse: 1) Claims a software update was done to fix the lock on the doors; claimed it was fixed it, but the lock must have magically developed a hardware problem broke again with the exact same problem in the hour it took me to get to the dealership. Ultimately, the physical door locking mechanism needed to be replaced. 2) Claimed the extra 60 miles on the car was not a joy ride, but rather him 'charging the battery' that they claim to have replaced because 'driving a car charges it faster'. Ignored the fact it was a new battery, a car charges a battery just being turned on, or that there exist these things called a battery charger you can directly connect. Nope.. driving around for over an hour was the "smart" move", and they have 'nicer cars to choose from for a joy ride' 3) For returning the car with no gas and nearly stranding my wife, he simply says "if you want $10 for the gas, I'll write you a check' Update 2: The service dept. set the "mileage in" and "mileage out" as the same on their paperwork, I suspect they were hoping we wouldn't notice that they added nearly 60 miles on our vehicle for fixing a lock and replacing a battery. Fortunately, we took a GPS tagged and Timestamped photo of the instrument cluster from the dealership before we left. Yes.. corporate has been notified and a case opened. Best of luck to anyone that drops their car off here... make sure to note your mileage and fuel levels. More

Service department The Service department went above and beyond to accommodate transportation during a recall service appointment. Kudos to Austin & his great driving! The Service department went above and beyond to accommodate transportation during a recall service appointment. Kudos to Austin & his great driving! I appreciate the ride. More

Awesome service Had recall work performed. James Kinney was awesome! Service was quick. Showroom being remodeled but still comfortable. Will definitely be getting my Had recall work performed. James Kinney was awesome! Service was quick. Showroom being remodeled but still comfortable. Will definitely be getting my next vehicle from here. More

Devin was great! Devin is the primary reason I came back after my first visit a week ago. Johnny was also helpful while we waited patiently to close. Randy got out qui Devin is the primary reason I came back after my first visit a week ago. Johnny was also helpful while we waited patiently to close. Randy got out quickly as well even though very late. More

Overall good. Disappointed in scratches in my paint Staff was courteous. Service time took longer than I felt it should have. I noticed scratches and engine grease, both in the same area, on my paint. T Staff was courteous. Service time took longer than I felt it should have. I noticed scratches and engine grease, both in the same area, on my paint. Technicians need to be more careful when leaning on vehicles to prevent scratching paint. More

Good experience Definitely would recommend this dealership. They are very personable and friendly. Easy to work with. Johnny was a super sales person. Will be back Definitely would recommend this dealership. They are very personable and friendly. Easy to work with. Johnny was a super sales person. Will be back again if needed. More

Great experience Marissa was very friendly and helpful throughout the entire process. We would definitely work with her again and use this dealership for our next pur Marissa was very friendly and helpful throughout the entire process. We would definitely work with her again and use this dealership for our next purchase. More

My Experience at Capital Chrysler Jeep Dodge was great. I give them a 5 star cause they crew was great. John jameyson was great and helpful. His friendliness made me want to come back for all my services I give them a 5 star cause they crew was great. John jameyson was great and helpful. His friendliness made me want to come back for all my services More