Capital Chrysler Jeep Dodge of Garner

Another Service Issue This is a follow up from my previous review which left off when the battery had to be replaced. Around a week later the same electrical symptoms star This is a follow up from my previous review which left off when the battery had to be replaced. Around a week later the same electrical symptoms started again. The Jeep lost power, dash lights flashed on and off, and this time the ABS system engaged almost slamming the Jeep to a stop. I again had to have it towed back to the dealership. What we were told this time is that the technician who replaced the battery did not tighten the connections to the positive power terminal to the battery. Our service advisor, April, let us know that the Tech was embarrased by the mistake. April has done her best to make this experience as tolerable as possible. I express sympathy for her since she is the one interacting with customers and not the techs making the mistakes. The Jeep was test driven for 33 miles after the connections were tightened. This has not at all be anywhere in the neighborhood of being a good experience. Our other car will be due for an oil change soon, and I have no confidence about taking it back to this dealership for the oil change. More

Great svc.....didn’t take all day to complete the air bags recall. Very professional not like another dealership I’ve dealt with off capital Blvd bags recall. Very professional not like another dealership I’ve dealt with off capital Blvd More

The staff were very helpful and the service on my vehicle was completed in a timely manner. The complimentary hot chocolate was much appreciated on this cold rainy day. was completed in a timely manner. The complimentary hot chocolate was much appreciated on this cold rainy day. More

Performed work in a timely manner. Service writer James helped set up an appointment for a recall on another vehicle on another. My work was done when promised helped set up an appointment for a recall on another vehicle on another. My work was done when promised More

Took vehicle in for check engine light diagnostic technician provided detail analysis and additional services to be provided. Also provided detail follow up instructions after repairs. technician provided detail analysis and additional services to be provided. Also provided detail follow up instructions after repairs. More

Thanks for the quick service and getting me in fast and the friendly service you provide thanks again. this worked out great for me I was able to call in and come in the same day within a few hours my oil the friendly service you provide thanks again. this worked out great for me I was able to call in and come in the same day within a few hours my oil was change tires rotated and I was in and out. More

Checked in for appointment quickly and courteously Service was completed as promised. Explanation of service given in detail Joe T is very personable! Love my Jeep Salesman Darrin Tew was very thoroug Service was completed as promised. Explanation of service given in detail Joe T is very personable! Love my Jeep Salesman Darrin Tew was very thorough at the time of leasing my Jeep More

Great customer service. I always value good customer service because I do not like using different mechanics or dealerships for car maintenance. Service personnel are always friendly. service because I do not like using different mechanics or dealerships for car maintenance. Service personnel are always friendly. More

Good Nice salesman. There was no bs, didn’t give me the runaround. Manager was also very nice. I was in and out of the dealership within a couple hours. runaround. Manager was also very nice. I was in and out of the dealership within a couple hours. More

New 2019 RAM 1500 I made all the arrangements drop off my trade and pick up my new vehicle through email, texting, and over the phone communicating with the sales perso I made all the arrangements drop off my trade and pick up my new vehicle through email, texting, and over the phone communicating with the sales person and the sales manager. They got the truck I requested but forgot to follow up on wheel well liners and I did not want to wait the day I got the truck as I would likely have to come back to get them installed. The experience was OK. I would have like to see the final documents before driving several hours to close the deal. I would have also liked to see the warranty options prior to coming in to sign the papers. I might have opted for some if I had to to research them before hand. Overall it was a good experience and I was able to take advantage of the incentives. More