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Capital Chevrolet of Shallotte
Shallotte, NC
319 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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319 Reviews of Capital Chevrolet of Shallotte
August 03, 2023
I dropped off my vehicle for a scheduled recall at 4:30 am on my way to I requested that it would available for me to pick it up at 2:00 pm. When I arrived at 2:30 pm it had not even been started. I was to am on my way to I requested that it would available for me to pick it up at 2:00 pm. When I arrived at 2:30 pm it had not even been started. I was told it would be at least another two to three hours before it would finished. That to me was unacceptable. I was asked if I could leave it or bring it back the following day which I could do. The service advisor told me that there was nothing else he could do. After a heated discussion he reluctantly went to someone to ask if he could provide me with a loaner vehicle at which he was successful. After I arrived home with the loaner car at approximately 3:45, I received a call at 4:15 telling me my vehicle was now ready serviced and ready for pickup. I certainly would have been willing to wait if I knew that it would have been serviced that soon. The service advisor was not the most pleasant person to deal with. Showed very little respect for me as a customer. I have no intentions of of ever returning to this dealership for service of my 2 GM vehicles. More
by Dissatisfied
Verified CustomerEmployees Worked With
Donald Brown
August 02, 2023
Honest about what was going on with the vehicle. Also one technician was very helpful and fair with an offer for the vehicle. If I need a vehicle, I would consider buying from Capital Russell Ka Also one technician was very helpful and fair with an offer for the vehicle. If I need a vehicle, I would consider buying from Capital Russell Kane More
by Russellkane
Employees Worked With
Jamey McGee, Aaron Dolinger
August 02, 2023
The service I received at the new Capital Chevrolet was excellent. If I had to find one small complaint, it would be the cost of the oil change, which was on an appointment basis. I will say, under the p excellent. If I had to find one small complaint, it would be the cost of the oil change, which was on an appointment basis. I will say, under the previous ownership, my oil change was considerably less. Since the service and promptness were excellent, I suppose I will have to overlook the cost difference. More
by JCEJr
Employees Worked With
Aaron Dolinger
August 01, 2023
Very clean waiting room and friendly salesman stopped to chat with me. Don’t feel the attempted upsell at my 36,000 mike oil change was handled well chat with me. Don’t feel the attempted upsell at my 36,000 mike oil change was handled well More
by CEPALMITER
Employees Worked With
Jerry Paschall
August 01, 2023
I first learned about the dealership when I saw a man wearing a Capital Chevrolet baseball hat at a hardware store parking lot. I asked if he had anything to say about them. He was highly complimentary o wearing a Capital Chevrolet baseball hat at a hardware store parking lot. I asked if he had anything to say about them. He was highly complimentary of the ownership and management after having done some landscaping for them some time before. Our sales rep, John, was highly responsive to our many inquiries. Everyone we encountered at Capital was an experienced and kind professional. Already recommended to a friend. More
by Bill
Employees Worked With
Courtney, John Hughes, Mark Sutton
July 31, 2023
Simple oil service while I waited. They were very friendly quick and efficient. I would highly recommend. Only issue was the price was higher than expected. They were very friendly quick and efficient. I would highly recommend. Only issue was the price was higher than expected. More
by agbudd
Employees Worked With
Aaron Dolinger
