Capital Chevrolet

I had a very disappointing experience at Capital Chevy in Wake Forest. After agreeing on deal verbally with one of their sales representatives and approved by the manager on, I was shocked when I drove an ho Wake Forest. After agreeing on deal verbally with one of their sales representatives and approved by the manager on, I was shocked when I drove an hour to finalize the purchase on a vehicle not even in stock yet. The night time manager was completely uninformed about our agreement earlier in the day and attempted to change the terms significantly, claiming the previous manager didn’t “look into the trade enough” even after I signed the good faith estimate with all numbers including trade on the document. It became clear that their management lacks competence and accountability. Instead of honoring the deal agreed on, they tried to present themselves as straight shooters and present a less favorable deal than was already in place and agreed upon. The entire process felt disorganized and unprofessional, leaving me with the impression that they operate in bad faith. I would strongly advise anyone considering this dealership to proceed with caution. They are not reliable, and their management clearly does not uphold their commitments. There are better options out there for a trustworthy car buying experience. More

Iv given this dealership another try to win me over,well like a dummy I came back,I bought a new 2024 chevy silverado rst and iv had nothing but trouble with it,the people in the service department are the like a dummy I came back,I bought a new 2024 chevy silverado rst and iv had nothing but trouble with it,the people in the service department are the worst have no idea on how to fix your car if it ever break down or has any problems,let something new come up that they have never experienced then they will be quick to tell you that it's normal only because they can't figure it out,they will lie to you because of there unexperienced auto mechs,there's no real mechanical anymore that can just get into your car and ride with you or just cranking it up and listening,these young mechs go off there little computers and if they can't figure it,,,,,it normal,i paid way to much money for these trucks and on top of that it's a lease,it's there xxx and they can't do anything to help me out,capital chevrolet is only there to take your money and boot you out the door,so take it from me if your brand new car,suv,truck goes bad don't take it back to the dealership at capital chevrolet,xxxx you can go in there with your motor hanging out the side of the vehicle and they will tell you that it's normal just because it didn't pop up a code. More

Worst dealership in 4 counties. I purchase a new vehicle every 1-2 years and I have had the pleasure of working with some if the best dealerships in Wake and surrounding counties. H I purchase a new vehicle every 1-2 years and I have had the pleasure of working with some if the best dealerships in Wake and surrounding counties. However, thus dealership is the absolute WORST I have ever had to work with. They sold me a vehicle with multiple (and I mean 4 or more issues) with the promise that they would fix whenever I brought it in. I have been trying to get it fixed for almost 3 weeks now and all I get is the run around b/c they claim to not have a loaner they can give me since the work will take more than a day. I have infant twins and being without a vehicle to transport them to and from daycare so I can work is just not an option. If they have cars on the lot, then they have a car they can loan. DO NOT PURCHASE FROM THEM...THEY WILL MAKE YOU REGRET EVER STEPPING FOOT ON TGEOR PROPERTY. I asked to speak with the GM, after 10 mins on hold I was told they were not available. I asked to be sent to their voicemail amd was told they don't have one. This is an awful business who obviously cares nothing for customers who spend $85,000 with them... If this is how they treat people who spend that kind of money, I would hate to know how they treat people less fortunate. More

7/22/2024: Since I haven't purchased a new/used vehicle in a long while, my 7/20/2024 car purchase experience at Capital Chevrolet Raleigh NC may be a normal UNETHICAL practice in the dealership industry in a long while, my 7/20/2024 car purchase experience at Capital Chevrolet Raleigh NC may be a normal UNETHICAL practice in the dealership industry now. Regardless, it is WRONG. The advertised price of the 2022 used vehicle was the same across multiple resources. However, when we entered the door to obtain the final purchase price which included tax, tax and title, an extra "ACCESSORY" charge of $1,694 was added on. When asked what this was, we were told it was for the following that the dealership added to the vehicle "3M Tint, Capital 3M Protection $596, Capital Vip $398, Nitre $200". I said I didn't ask for anything added. It wasn't the advertised price and we didn't want it. It was a BAIT & SWITCH tactic. I asked: WHY DIDN'T YOU INCLUDE THAT IN THE ADVERTISED PRICE if that was what you wanted someone to pay? They said it was a service they provided. xx. The tinting was ORIGINAL FROM THE MANUFACTURER. I said remove 100% of this charge and I will purchase the vehicle without a bad review. They continued to waste my time and ended up getting $350 extra. So here is my review! I am GOOD on my word! I should have just walked out for the principle of the matter. I DETEST UNETHICAL shenanigans! DON'T ACCEPT this charge! Tell them to remove it. If they don't, LEAVE immediately and don't let them waste your time. Linnea Cazallis More

Disappointed in Hendrick so drove the 40 minutes here and had a wonderful experience with Frankie (sales)! We walked out w a new truck that day. Finance manager (i think Kevin?) was amazing too— scored a gre had a wonderful experience with Frankie (sales)! We walked out w a new truck that day. Finance manager (i think Kevin?) was amazing too— scored a great deal we couldn’t turn down! Thank you for our new Silverado! More

Bought 2 brand new vehicles, both of them had scratches, came back several times to get it fixed, but ended out stop trying, as the management service there were so bad. I would never recommend buying a came back several times to get it fixed, but ended out stop trying, as the management service there were so bad. I would never recommend buying a vehicle there, and I will never place my feet at Capital Chevrolet Raleigh again More

Mansour was extremely helpul on my vehicle purchase, he made the Finance process so easy compared to other dealerships. Thanks again made the Finance process so easy compared to other dealerships. Thanks again More

Their incompetence could have gotten me killed! I purchased my 2019 Toyota Highlander there and with it came "free" oil changes, tire rotations and car washes. Last time I was there when they w I purchased my 2019 Toyota Highlander there and with it came "free" oil changes, tire rotations and car washes. Last time I was there when they were finished, as I was driving out of the parking lot, I felt a vibration in the steering so I headed right back. Service guy hoped in the passenger seat so I could show him the issue and as we're driving around in the parking lot out back of the dealership, the right front wheel literally falls off the car. Apparently the person (kid) they hired for their quick lube area had only tightened a couple lugs by hand. One for sure was missing. I had to call for a ride to take me home so they could assess the damage and fix what needed to be fixed. Against my better judgement, I visited them again when it was time for my next oil change. They took my car in at 11:30. After waiting very patiently, at 1:15 I asked them to give me a status so I could decide whether to wait some more or tell them I'd come back another day. Come to find out, they had lost my paperwork so my car never got in line to be serviced. The service account rep assured me they were dropping what they were doing and it would be done soon. Almost an hour later they finished up. He told me to wait for a moment as he wanted to ask the manager if there was anything they could do or offer me for the inconvenience of them having it take so long for a scheduled oil change. He came back and said she Annie Morrell, (the manager) said that "since we're already giving you the oil change for free they weren't going to offer anything else" That was such a poor xxxxxxxx answer because those oil changes weren't free, they were built into the negotiated price of the vehicle. That aside this "manager" didn't even take 2 minutes out of her busy day to tell me herself. Don't have any work done here. It could cost your your life, and they wont even acknowledge their mistake. More

I was here from Alabama working and was headed home and my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty my truck broke down in Raleigh. These guys took me in and worked with me to get my truck fixed up and back on the road. They worked with my warranty to get the best payout. Very friendly, professional and helpful. I highly recommend. and Mr ELia Lebbos ill give you a big Roll tide!!!!! More