Capital Chevrolet GMC of Lexington - Service Center

The little bit of positivity on this star rating comes from Austin with scheduling my service. Otherwise, 1 star. It’s not Davis Chevrolet anymore. And it really stinks. Our family has been part of the Da from Austin with scheduling my service. Otherwise, 1 star. It’s not Davis Chevrolet anymore. And it really stinks. Our family has been part of the Davis family for YEARS. Now that it’s Capital, nothing is personal. It’s very sad. Wish I could do business elsewhere if not for the close proximity to my home. The corporate atmosphere is NOT appealing. We’re not Raleigh where it doesn’t matter if no one knows you (i.e.too big a city to even try). This is Lexington. Get to know your customers. And accommodate them appropriately. It’s not impossible. I don’t carry the persona of an entitled person. But basic hometown feel has gone out the window here. The only strangers are the new folks who have come in to take over. Not the customers who have walked through those doors for years. Do better. And realize you’re in our ‘house’, not your forced corporate world. More

Great work, job was accomplished nicely. There was confusion on scheduling, I came down a day early and had to make another trip to the dealership. Could have been my error as much as Capita There was confusion on scheduling, I came down a day early and had to make another trip to the dealership. Could have been my error as much as Capital. More

Very nice and fast. Price was fair and the staff, especially Toni were thorough. Will use again. Price was fair and the staff, especially Toni were thorough. Will use again. More

Issue with brakes squealing on 2021 Silverado 3500. Took truck on prior occasion and pads were replaced. Took it in this time for oil change, brakes squealing, check air pressure. Left dealership brake Took truck on prior occasion and pads were replaced. Took it in this time for oil change, brakes squealing, check air pressure. Left dealership brake squealing was worse. Checked air pressure and it was the same. Contacted service manager and informed of dissatisfaction. Set up another appointment. Rotors were turned and pads scuffed. Hope this takes care of problem. Will add air my self. More

Salesman was very nice. He was still new there but got through it. Sold us my my son's first car. I do have one complaint though. My son had a slow leak in back right rear t He was still new there but got through it. Sold us my my son's first car. I do have one complaint though. My son had a slow leak in back right rear tire which when we took to tire place said it was worn. So needed a new tire. As he was looking at the tires of the care said it was a good thing we came in the 2 front tires that the car was sold with were the wrong size tires for that car. They were too big.And wouldn't have passed inspection if we didn't change them. And had to also on the right front tire break the lugnut off to get the tire off. I wasn't pleased with that That dealer sold it to us like that More

Service writer was helpful and realized a recall for the missing 110v power source had finally became available missing 110v power source had finally became available More

Service dept was spot on. Appointment time was kept and service was quick. My Corvette was treated with respect and so was I! Appointment time was kept and service was quick. My Corvette was treated with respect and so was I! More

The service department is the dealership’s under their current manager the only reason why I do business with them. current manager the only reason why I do business with them. More

Easy to work with. Sales manager was very knowledgeable and helpful. Salesman was friendly and eager to assist! Sales manager was very knowledgeable and helpful. Salesman was friendly and eager to assist! More

The service is awesome. When I schedule my service, they get my car right in and I have very little wait time. They are all very nice and helpful if I ask them for any infor When I schedule my service, they get my car right in and I have very little wait time. They are all very nice and helpful if I ask them for any information. More