Capital Chevrolet GMC of Lexington - Service Center

No communication between myself and also within the dealership. My advisor nor the manager took ownership of my issue and made correcting it a priority dealership. My advisor nor the manager took ownership of my issue and made correcting it a priority More

Wes is amazing and takes care of our vehicles every step of the way. As a customer, we want the most professional and knowledgeable service team and Wes is right there! Great customer service. I can alway of the way. As a customer, we want the most professional and knowledgeable service team and Wes is right there! Great customer service. I can always call and get a quick appointment. He is easy to talk to and always goes above and beyond to meet our needs. More

Had to replace one tire. The other tire pressures were not checked so I added air at home. Also felt like I got nickel and dimed with an extra $14 charge on top of labor and The other tire pressures were not checked so I added air at home. Also felt like I got nickel and dimed with an extra $14 charge on top of labor and the tire cost. More

Very good customer service. They take time to stop and talk to you. Dealership clean and organized. They take time to stop and talk to you. Dealership clean and organized. More

In and out within an hour. Greatest customer service hands down anywhere. Always professional and trustworthy. Greatest customer service hands down anywhere. Always professional and trustworthy. More

Very easy to deal with and was very polite and informative. Called and reminded me of my appointment the week prior and answered any questions I had informative. Called and reminded me of my appointment the week prior and answered any questions I had More

Great customer service. Tad and Toni treat you like family Wonderful experience! Very fast service Tad and Toni treat you like family Wonderful experience! Very fast service More

The team at Capital did a fantastic job. We were stranded 500 miles from home with a 2019 GMC 3500 on vacation. Our truck stopped running and we called and spoke with Wes the service advisor We were stranded 500 miles from home with a 2019 GMC 3500 on vacation. Our truck stopped running and we called and spoke with Wes the service advisor and he recommended Garrett’s Towing. Truck was towed within an hour and Wes and his team took the truck inside and put immediately on the lift. Fuel filter had separated and repair was completed and they cleared codes and test drove repairs were completed. We paid a very reasonable bill and left. 2 miles down the road check engine lamp came on and we limped truck back to Capital and Wes was very apologetic then we discussed a GM tech bulletin regarding a fuel rail sensor which caused our code. Wes was able to obtain a loaner car for us a very nice clean loaner. Wes ordered parts immediately located part locally and one of the members of his team pick up part. Wes called a little after 12 and told us truck was repaired. My wife and I have spent over 60 years in the auto service business and Wes and his team surpassed the quality of service we every expected. Thank you Wes sincerely Jeff and Jami. More

It was good service for my first time here and new to the area. I just don’t understand why I have to deal with just 1 service advisor. area. I just don’t understand why I have to deal with just 1 service advisor. More

No communication. Had to find out information from the rental car agency. Would Not recommend. Had to find out information from the rental car agency. Would Not recommend. More