Capital Chevrolet GMC of Lexington - Service Center

Poor customer service, they fail to return calls, even the sales manager. I live out of state, had to go to dealership to get copy of sale and warranty on tires, etc. Was supposed to be mailed to me, w the sales manager. I live out of state, had to go to dealership to get copy of sale and warranty on tires, etc. Was supposed to be mailed to me, which never happened. Tried to correct amount being charged for taxes and tag. They wouldn't return call. It was almost double amount it should be. Now they owe a refund, plus cover for trailer hitch. Guess I'll have to file complaint with Better Business Bureau to ever get refund or hitch cover. Better yet, I'll get my attorney to contact them, see if they'll respond to him. I'm not happy with the way they treat customers. More

Service writer was courteous, thorough and polite. They used clear communication and were flexible to accommodate our schedule. They used clear communication and were flexible to accommodate our schedule. More

Service advisor was great answer all of my questions that I have asked He gave me the answer that I wanted to hear Service advisor is well matter and occommodating that I have asked He gave me the answer that I wanted to hear Service advisor is well matter and occommodating More

Service was superior. It took only minutes to reset my tire air monitors. No appointment was needed It took only minutes to reset my tire air monitors. No appointment was needed More

Had a great experience for walking in for an inspection. From the time I checked in to pulling out was not even 30 minutes. From the time I checked in to pulling out was not even 30 minutes. More

I appreciate all your hard work and taking care of my SUV. Thank you, great team! SUV. Thank you, great team! More

I had my 2020 Equinox serviced at Capital Chevrolet last week. Excellent customer service and got my SUV back quickly! Thanks to Toni and staff! week. Excellent customer service and got my SUV back quickly! Thanks to Toni and staff! More

Capital was more than generous in their providing service on my truck. It just so happened there was a recall on it and while I had it in for inspection they went ahead and performed the recall at my request on my truck. It just so happened there was a recall on it and while I had it in for inspection they went ahead and performed the recall at my request. They always give top notch service! More

All went well. Everyone nice. Done on time. Under warranty. No other issues thank you Everyone nice. Done on time. Under warranty. No other issues thank you More

I have always been pleased with the service and professionalism of the employees in the service department professionalism of the employees in the service department More