Capital Chevrolet GMC of Lexington | Page 42

The little bit of positivity on this star rating comes from Austin with scheduling my service. Otherwise, 1 star. It’s not Davis Chevrolet anymore. And it really stinks. Our family has been part of the Da from Austin with scheduling my service. Otherwise, 1 star. It’s not Davis Chevrolet anymore. And it really stinks. Our family has been part of the Davis family for YEARS. Now that it’s Capital, nothing is personal. It’s very sad. Wish I could do business elsewhere if not for the close proximity to my home. The corporate atmosphere is NOT appealing. We’re not Raleigh where it doesn’t matter if no one knows you (i.e.too big a city to even try). This is Lexington. Get to know your customers. And accommodate them appropriately. It’s not impossible. I don’t carry the persona of an entitled person. But basic hometown feel has gone out the window here. The only strangers are the new folks who have come in to take over. Not the customers who have walked through those doors for years. Do better. And realize you’re in our ‘house’, not your forced corporate world. More

Wes was good. Several days passed to get the part and I had to reach out to get updates. Overall good service. Several days passed to get the part and I had to reach out to get updates. Overall good service. More

Great work, job was accomplished nicely. There was confusion on scheduling, I came down a day early and had to make another trip to the dealership. Could have been my error as much as Capita There was confusion on scheduling, I came down a day early and had to make another trip to the dealership. Could have been my error as much as Capital. More

Salesman was very nice. He was still new there but got through it. Sold us my my son's first car. I do have one complaint though. My son had a slow leak in back right rear t He was still new there but got through it. Sold us my my son's first car. I do have one complaint though. My son had a slow leak in back right rear tire which when we took to tire place said it was worn. So needed a new tire. As he was looking at the tires of the care said it was a good thing we came in the 2 front tires that the car was sold with were the wrong size tires for that car. They were too big.And wouldn't have passed inspection if we didn't change them. And had to also on the right front tire break the lugnut off to get the tire off. I wasn't pleased with that That dealer sold it to us like that More

Everyone was superb and so nice willing to help and do whatever it took to make thr deal go as smooth as possible. Would definitely go back ! whatever it took to make thr deal go as smooth as possible. Would definitely go back ! More

Very nice and fast. Price was fair and the staff, especially Toni were thorough. Will use again. Price was fair and the staff, especially Toni were thorough. Will use again. More

Mike Farrell is the only season I buy from you! ! I’ve known him for 30 plus years. I trust him!! ! I’ve known him for 30 plus years. I trust him!! More

Issue with brakes squealing on 2021 Silverado 3500. Took truck on prior occasion and pads were replaced. Took it in this time for oil change, brakes squealing, check air pressure. Left dealership brake Took truck on prior occasion and pads were replaced. Took it in this time for oil change, brakes squealing, check air pressure. Left dealership brake squealing was worse. Checked air pressure and it was the same. Contacted service manager and informed of dissatisfaction. Set up another appointment. Rotors were turned and pads scuffed. Hope this takes care of problem. Will add air my self. More

This was my second visit to capital Chevrolet of Lexington, having previously come to look at a newer car. Although I didn't buy that time, they kept in touch and once they had more of what met my i Lexington, having previously come to look at a newer car. Although I didn't buy that time, they kept in touch and once they had more of what met my interest, they called to let me know and set up an appointment to come look at one of two models. Once set up with an appointment, they kept in touch with me (via text) ro make sure I was able to make it or reschedule for a more convenient time. I finally made my scheduled appointment to view the vehicle I was interested in (a 2001 Chevrolet Corvette). Everything went smoothly with arrival and meeting a sales representative to show me the car(which was a beautiful torch red convertible), and I ultimately decided to buy it. I had a trade-in vehicle which appraised for a bit less than I'd hoped, but the sales team worked with me to get me enough for it that it made the deal up to my affordability standard. There was no pressure, and they did a lot to keep me comfortable during my short wait in the showroom. They happened to have pizza there that day so the free lunch and bottles of water on a hot day were great perks. Between that and the work they put in to make sure I got the deal I needed to get myself what's been a dream car of mine since about 5th grade, it's obvious they really care about their customers' happiness. Thanks, Chad and sales manager! More

Service writer was helpful and realized a recall for the missing 110v power source had finally became available missing 110v power source had finally became available More