Capital Chevrolet GMC of Lexington

I brought my vehicle in for hail damage. The office had a tremendously difficult time locating the shop order in the system which delayed the start of the repair. The Insurance agent sent it The office had a tremendously difficult time locating the shop order in the system which delayed the start of the repair. The Insurance agent sent it over multiple times however, the staff could not locate it. I almost, and should have, went to a different repair facility. The vehicle was repaired by an outside subcontractor. However, they did not repaired the vehicle completely. They completely missed the roof section which The capital Staf missed as well. When I picked up the vehicle, I showed this to the staff and they notated the file. It’s extremely disappointing to give a vehicle for 4 to 5 days only to have it not checked to make sure the job was completed. Now I am dealing with the subcontractor which is taking multiple weeks to arrange and the truck still is not repaired. However, you have your $7300 check. I will not be coming back To any of the Capital locations in the future. More

The service is very efficient, helpful and easy to work with. The staff is very nice and effecient. with. The staff is very nice and effecient. More

They were very easy to work with listen to what I had to say and got exactly what I wanted say and got exactly what I wanted More

We had an Excellent experience with Stephon and everyone. Recommended by our son and daughter-in-law Recommended by our son and daughter-in-law More

All employees from customer service to the service department was friendly and helpful. Would recommend to anyone. department was friendly and helpful. Would recommend to anyone. More

Toni in your service department is so knowledgeable and helped us so much in our recent car issue. She called several times to keep us up to date in the repair work being done. We had Covid when the car helped us so much in our recent car issue. She called several times to keep us up to date in the repair work being done. We had Covid when the car was ready to pick up and she had it delivered to our house. More

Perfect sales man finance and aalws manager. Qill buy all my suvs from them!!!Thanks Qill buy all my suvs from them!!!Thanks More

Very pleasant to speak with and fast on repairing my car! ! Thank you for a job well done!! ! Thank you for a job well done!! More

Very good service very clean facilities people are very friendly will give you undivided attention answer your questions they didn't make me feel like I was abother. friendly will give you undivided attention answer your questions they didn't make me feel like I was abother. More

My daughter and I had such a wonderful experience With our salesperson I believe his name was Shannon I could be wrong We didn’t feel any pressure at all and he explained everything that we asked Even tho our salesperson I believe his name was Shannon I could be wrong We didn’t feel any pressure at all and he explained everything that we asked Even though my credit wasn’t up to snuff they worked and got a deal done Everyone was so nice and so very helpful We have been looking for quite awhile looking at different dealerships and not having any good results I was a GM technician for 35 years so I know when I’m being bullxxxxed I would highly recommend your dealership and Shannon to anyone More