Capital Cadillac

My husband and I recently purchased a pre owned Cadillac from Capital Cadillac and Thom Holmes was our salesman. Thom was knowledgeable and patient which were the two qualities we needed on our search that from Capital Cadillac and Thom Holmes was our salesman. Thom was knowledgeable and patient which were the two qualities we needed on our search that day . The experience and the car exceeded our expectations. More

Zach in Cadillac service is awesome! He’s helped me on several occasions and I prefer to only deal with him. I have never felt like I was taken advantage of or offered services that I di He’s helped me on several occasions and I prefer to only deal with him. I have never felt like I was taken advantage of or offered services that I didn’t necessarily need. Some of their prices are cheaper than other service shops for example the price of the oil change on my Escalade cheaper than anywhere else in the city. More

Phenomenal experience - Gumala could not have been more helpful and made buying a car as easy as possible. The whole process was the best experience I've ever had in buying a car. And the Lyirq is awesom helpful and made buying a car as easy as possible. The whole process was the best experience I've ever had in buying a car. And the Lyirq is awesome. More

Excellent service and Julius Murray awesome sale person excellent representative of your dealership. He took his time and walked me through everything on my Cadillac CT5 excellent representative of your dealership. He took his time and walked me through everything on my Cadillac CT5 More

I had the pleasure of working with Thom Holmes from the Capital Cadillac dealership with the purchase of my new vehicle. I’d owned several Cadillacs and the level of service (sales and service) has always Capital Cadillac dealership with the purchase of my new vehicle. I’d owned several Cadillacs and the level of service (sales and service) has always been amazing; this time was no different. Thom was extremely helpful and knowledgeable and with every update, I was informed immediately. Thanks again for a wonderful experience. Wenda More

Thom was very knowledgeable and professional he made me feel like he cared about my concerns with the vehicle that I was purchasing. He also did an excellent job explaining the car and how thing's works i feel like he cared about my concerns with the vehicle that I was purchasing. He also did an excellent job explaining the car and how thing's works in the vehicle kudos to Thom More

I have owned several Cadillacs in the past and I am seriously considering coming back to the brand. Kita Green has been keeping me informed on the product selection and her personable demeanor and gene seriously considering coming back to the brand. Kita Green has been keeping me informed on the product selection and her personable demeanor and general wealth of knowledge has rekindled my confidence in the brand! I will definitely be purchasing my next vehicle from Kita! More

My name is Stanley Slutzky I have now purchased 3 maybe 4 Cadillac's from this dealership. My guy is Julius Murray he's always attentive, answers all my questions and fights for me to have the best d maybe 4 Cadillac's from this dealership. My guy is Julius Murray he's always attentive, answers all my questions and fights for me to have the best deal and the best experience. I highly recommend clients and my personal friends to ask for him if they ever go to this dealership. If you want best professional representative to serve you see Julius. I promise you there will be no disappointments. More

Great buying experience with Mr Ogbamichael. I will come back for the 5th time soon. Regards, Shirley ward I will come back for the 5th time soon. Regards, Shirley ward More

Enjoyed my ordering and purchase experience of a new 2023 Escalade through Robert Pusatere at Capital Cadillac of Atlanta. I usually purchase 2 cars a year and in the past 2+ years of COVID the dealerships Escalade through Robert Pusatere at Capital Cadillac of Atlanta. I usually purchase 2 cars a year and in the past 2+ years of COVID the dealerships have generally, in my experience, treated customers as disposable, easily replaced and while Capital Cadillac didn't do that in the purchase experience, they absolutely did when it came to my first service appointment... In a day and age that dealers are facing an uncertain future when it comes to sales and service of the brands products they are affiliated with, I have been left shocked and dismayed by my experience at Capital Cadillac - the same dealership I purchased a 2023 Cadillac Escalade Sport Platinum from late last year. I most certainly will never return to Capital Cadillac for ANY purchase nor any kind of service/maintenance. 1.) I paid a substantial markup ABOVE sticker price which enriched Capital Cadillac and yet the dealership said they would charge me $850 to install the monochromatic emblems front and back on the Escalade as well as a lighted rear cargo cover. I’m left speechless honestly. 2.) When the Escalade was delivered to me I noticed there was damage to the driver side piece of the console trim. Capital Cadillac’s Service Department, I was told by my sales rep Robert Pusatere, would order this part and I let him know at that time that I wouldn’t make a trip to Capital Cadillac until the first service was due and, as the sales rep knew and saw at my home, I own multiple vehicles that I drive so none of them need service as often as someone with solely one vehicle to drive - yet Mr Pusatere blamed me when I brought the missing in action replacement console trim and said I waited too long to bring the Escalade in to have it installed. So, I left the dealership without the replacement console piece installed and NO ONE from Capital Cadillac not the sales rep I spoke to about this, not the service department - NO ONE has contacted me as to this matter in the weeks since I was at the dealership for service. Unacceptable. 3.) The Escalade was returned to me just as dirty as when I dropped it off - not even the dashboard was wiped down - and yet Capital Cadillac is supposed to be a LUXURY car dealership? Certainly wasn’t a luxury experience for me. I’ve experienced better, more personal and helpful service when taking my vehicles to a local mechanic for service and maintenance. Unacceptable. 4.) In addition to the lackluster condition the Escalade was returned to me in the top of a mini trash can that fits snugly in drink holders that I bought for around $20 (so clearly not a large amount of money) which is used for refuse to be placed in to keep the car interior more neat and clean was missing upon return of the vehicle to me. I guess someone at the dealership knocked the top off, it ended up somewhere in the dealership, likely on the floor, and when found was likely tossed in the trash. Not the biggest deal, but still, this shows how careless Capital Cadillac is with their customers vehicles while in their care. 5.) To top off this terrible experience, Capital Cadillac doesn’t offer loaner cars… when I spent well over 100k on a new vehicle purchase. You can wait in their cramped waiting area - that's the luxury experience you can expect at this dealership. More