Capital Auto Sales
Chantilly, VA
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I visited this dealership and test drove a vehicle I was planning to purchase but heard a rattle on the passenger rear door I asked sales person Tee to investigate the noise and he said he would have their planning to purchase but heard a rattle on the passenger rear door I asked sales person Tee to investigate the noise and he said he would have their mechanic investigate and get back to me and before I left I left a deposit to hold the vehicle. The very next day Tee called and said the car had been sold. This practice has to be illegal I would say away from this dealer if I were you period! Then after I write a bad review the MANAGER responds and says I declined to hold the vehicle. I STILL HAVE THE DEPOSIT RECEIPT SO DONT YOU DARE CALL ME A LIAR! I wish there were an option to paste a photo. More
Nelson Flores and Vince the finance guy were both amazing. They both catered to our questions and really made us feel heard and comfortable with our decision. The warranties are fantastic for used ca amazing. They both catered to our questions and really made us feel heard and comfortable with our decision. The warranties are fantastic for used cars and the whole process from start to finish was seamless and quick. Great staff from front desk to finance! Thank you guys for your hard work!! More
Nelson Flores was very helpful in understanding he did everything he can to get me in the car I wanted he respond every time I contact him excellent customer service he will definitely work with you 5 sta everything he can to get me in the car I wanted he respond every time I contact him excellent customer service he will definitely work with you 5 star service thanks More
The worst car buying experience ever. Their very dishonest group of people also very unprofessional. Do yourself a favor and stay away from these people. dishonest group of people also very unprofessional. Do yourself a favor and stay away from these people. More
I was really happy with the service, Dominic Duerbeck was my salesman and he was great! Very helpful in putting me in a truck that I really liked. He was very professional, respectful and nice. Vence was my my salesman and he was great! Very helpful in putting me in a truck that I really liked. He was very professional, respectful and nice. Vence was my finance person and he was great also! More
Absolutely a poor attempt to buy experience. Ended up buying 2 hours later at Koons Chysler 10 miles away. Why... looked at a 2012 Maserati and called Capital. Drove 90 minutes each way and they said I c buying 2 hours later at Koons Chysler 10 miles away. Why... looked at a 2012 Maserati and called Capital. Drove 90 minutes each way and they said I could not drive it unless we filled out a financial. I am like are you kidding, I drive 3 hour round-trip to look at a $25k used car and I need Financials. We made 500k last year! I refused to fill out a financial but after arguing with the new manager I showed him a paystub and he reluctantly said okay. Left with an absolute attitude that no way would I buy a car from them! BTW car had 4 major defects and they said car had undergone their 120 point check. Never told me on the phone about Financials when I made appointment to test drive the car. I told them if they have that policy that they should be upfront and tell people before they drive 3 hours round trip, or 30 minutes or 5 minutes for that matter about this weird requirement. Ended up buying 70k car 2 hours later from Koons used cars! We test drove car with no salesman even riding with us. Buyer beware. More
Dominic, my sales rep, did a great job taking care of my needs and concerns. It was a pretty good truck buying experience, and I would definitely recommend this dealership to friends and family. needs and concerns. It was a pretty good truck buying experience, and I would definitely recommend this dealership to friends and family. More
Great car shopping experience. The dealership has a nice selection. Dominic was friendly, professional and straight-forward. He made this purchase easy and stress free. selection. Dominic was friendly, professional and straight-forward. He made this purchase easy and stress free. More
3/11/2021 I purchased a 2014 XTS Cadillac Dominic did a wonderful job helping me, Dominic and your crew worked with me reaching a fair trade for my car. He kept me up to speed with process, he had the car wonderful job helping me, Dominic and your crew worked with me reaching a fair trade for my car. He kept me up to speed with process, he had the car cleaned inside and out and made sure to fill the tank full of gas. Thank you sir More
Dominik and the finance gentleman were both awesome receiving great customer service, honesty, and awesome financial advice, I would have given 6 stars if I had the option receiving great customer service, honesty, and awesome financial advice, I would have given 6 stars if I had the option More