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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

March 09, 2021

Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. More

by mikerin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 09, 2021 -

Capistrano Volkswagen responded

Mike, Thank you for your very kind review. Arlin and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

March 08, 2021

Service was great but no loaner was not available. Dealer service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. More

by lgnarat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
March 06, 2021

Very professional and quick just expensive. We took it in once to fix and it worked for three days then had to take it back and now it runs fine. Should of picked up problem first time it was in. First More

by KENNEMURAGENCY2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Mar 06, 2021 -

Capistrano Volkswagen responded

Thank you for your review! We appreciate your business and will take your feedback into account. Please let us know if we can be of further assistance! Kate

March 05, 2021

I had a great experience at this dealership. Everyone there was very friendly and helpful. I went home with a car and I love it. More

by bmdiethrich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Mike Stieber, Buddy Holguin, Paul Clark
Mar 05, 2021 -

Capistrano Volkswagen responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Volkswagen! Kate

March 05, 2021

This is the best service center I have ever taken a car to. They are very communicative, professional, thorough. I dive over an hour one way to bring my car to Capistrano Volkswagen. More

by 2600Spiderman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 06, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We appreciate you making the drive to Capistrano Volkswagen, and will pass your compliments along to our staff. Please don't hesitate to reach out if you need anything else! Kate

March 03, 2021

Great service! I took my car in for an oil change and they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick More

by Nrgc4teach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Mar 03, 2021 -

Capistrano Volkswagen responded

We are very happy to hear that Brad and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 03, 2021

Fred was so nice and so helpful. His mannerisms and Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and g More

by CESSA10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Mar 03, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We will share your comments with Fred and our service team and we hope to see you again! Kate

March 01, 2021

Arlen is always easy to work with and honest about what we need to do to keep our Jetta in good shape! Thank you so much! More

by ROSE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 01, 2021 -

Capistrano Volkswagen responded

Thank you, Rose, for taking the time to share your thoughts on working with Arlen and our team. We're glad to hear we delivered such a great experience! Kate

March 01, 2021

Will never go anywhere else. These guys know what they’re doing and offer the best price among all the VW dealerships. Thank you all. More

by MINAREZK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson
Mar 01, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Volkswagen! Kate

March 01, 2021

This dealership was awesome, got to test drive multiple vehicles which was great! I came over from Jeep and had never driven a smaller car, ended up with the Jetta SEL premium and I am in love! Chuck was h More

by cone.gabby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Chuck Lilly, AJ Jamshidi
Mar 01, 2021 -

Capistrano Volkswagen responded

Thank you, Gabby, for taking the time to share your thoughts on working with our team. We're glad to hear that Chuck and our sales team delivered such a great experience! Congratulations on your new Jetta! Kate

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