Capistrano Volkswagen
San Juan Capistrano, CA
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Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. More
Service was great but no loaner was not available. Dealer service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. service is expensive so they should have loaners available or advise when dropping off, giving the option to reschedule service call. More
Very professional and quick just expensive. We took it in once to fix and it worked for three days then had to take it back and now it runs fine. Should of picked up problem first time it was in. First in once to fix and it worked for three days then had to take it back and now it runs fine. Should of picked up problem first time it was in. First bill $2,074.00 second bill $1,800.00. If I was told it would be this much to fix I would have traded it in for new VW with 3,800.00 down. More
I had a great experience at this dealership. Everyone there was very friendly and helpful. I went home with a car and I love it. there was very friendly and helpful. I went home with a car and I love it. More
This is the best service center I have ever taken a car to. They are very communicative, professional, thorough. I dive over an hour one way to bring my car to Capistrano Volkswagen. to. They are very communicative, professional, thorough. I dive over an hour one way to bring my car to Capistrano Volkswagen. More
Great service! I took my car in for an oil change and they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick they found a clanking sound and fixed something on my vehicle that was under warrantee. Brad was great to work with, friendly, informative and quick. More
Fred was so nice and so helpful. His mannerisms and Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and g Fred was so nice and so helpful. His mannerisms and professionalism made all the difference. Fred was amazing. he called me in a timely manner and got the car to me when i needed it. More
This dealership was awesome, got to test drive multiple vehicles which was great! I came over from Jeep and had never driven a smaller car, ended up with the Jetta SEL premium and I am in love! Chuck was h vehicles which was great! I came over from Jeep and had never driven a smaller car, ended up with the Jetta SEL premium and I am in love! Chuck was helping us and he was really great! He didn’t mess around and we really put him through it trying to get a lower price! At the end of the day we got a great deal and we would recommend this VW dealership and Chuck to help you! More