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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,552 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,552 reviews

March 23, 2021

Arlen made everything easy, with straightforward updates. Overall, great service, as usual. I can always count Capo VW to take care of my needs and do it in an efficient manner! More

by SCOTTDMONTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 23, 2021 -

Capistrano Volkswagen responded

Scott, We are very happy to have provided you with such a positive service experience! Arlen and our service team appreciate your feedback, We sincerely value your business and look forward to your next visit. Kate

March 22, 2021

Brad was very helpful and friendly. He address all the issues I had with my car and went over all the work that was done. More

by CISFEAG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Mar 22, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words for Brad, and for taking the time to leave us this wonderful feedback! Kate

March 18, 2021

Service department is efficient and helpful. I love the video from the service tech to show the work done and detail the results. This is a fast, efficient method to share necessary information. I couldn' More

by LISA K.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 18, 2021 -

Capistrano Volkswagen responded

Thank you, Lisa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kate

March 17, 2021

Always such a pleasant experience coming back to this dealership. From scheduling the service over the phone, to picking my car up upon completion, is a very seamless and painless process. Those guys in More

by mvw1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Buddy Holguin
Mar 18, 2021 -

Capistrano Volkswagen responded

It's great to hear that we were able to help you with your service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Capistrano Volkswagen! Kate

March 15, 2021

I was able to have a prompt, convenient appt. Explanation of need repairs Clean car I was offered coffee and asked if I needed transportation home More

by KJMTTM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Mar 15, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to leave us this fabulous review! We appreciate your business, and our team looks forward to serving you again soon! Kate

March 15, 2021

Brad did an amazing job to handle my service issues. He followed up and explained the issues. We discussed what to do so in the future the issues we dealt with this time would not happen in the future. More

by ptranlee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Mar 15, 2021 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brad and our team, and we look forward to working with you again. Kate

March 15, 2021

Mike was incredible. What a nice guy!!! He made it happen for us, got us exactly what we wanted. Paul seemed like he had better things to do. More

by stacerdero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stieber, Paul Clark, Steve Smith
Mar 15, 2021 -

Capistrano Volkswagen responded

It's great to hear that Mike was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. If you'd like to provide more information about your experience with Paul, please feel free to reach out directly at customerservice@capovwmazda.com. Thank you again for choosing Capistrano Volkswagen! Congratulations on your new purchase. Kate

March 12, 2021

PEOPLE ARE VERY NICE AND FRIENDLY AT CAPO VW, IT IS ALWAYS VERY CLEAN AND CHEERY. JEFF MARIS AND ARLEN MACK WERE VERY HELPFUL. THE SEVICETEK SENT ME A VIDEO ON WHAT HE HAD DONE ON MY CAR. I ALSO TALK More

by HARVOHMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JEFF MARIS, Arlen Mack
Mar 13, 2021 -

Capistrano Volkswagen responded

Thank you for sharing your thoughts about your experience with Capistrano Volkswagen. We appreciate your business and hope to see you again soon! Kate

March 12, 2021

Excellent Service!!!! Jeff was is the best and very patient and told me everything about my service and showed me how to set the correct time in my Tiguan. More

by TESS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 13, 2021 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad Jeff and the team were able to help, and we hope to see you again! Kate

March 09, 2021

Took my 2015 Jetta TDI in for its 50K service. Arlen is very professional, but it seems like there is usually a rather pricey add-on to their initial service rate. More

by mikerin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Mar 09, 2021 -

Capistrano Volkswagen responded

Mike, Thank you for your very kind review. Arlin and our service team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

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