Capistrano Volkswagen

Great service! Everything was super easy with them, with my schedule is almost impossible for me to drop off or pickup my car during business hours; they accommodate Everything was super easy with them, with my schedule is almost impossible for me to drop off or pickup my car during business hours; they accommodated everything for me so I drop off my car at night and pick it up around 7 pm on a Saturday with no problems at all. Jeff was with me over the phone to discuss the work to be done and they even sent me a video when they were working on it. More

Excellent experience first class service Had a wonderful experience with a Steven the salesman whom helped us with our new vehicle Steven S. Got us in and out quickly the same day it was unbe Had a wonderful experience with a Steven the salesman whom helped us with our new vehicle Steven S. Got us in and out quickly the same day it was unbelievable no hick ups or anything . He did exactly as he said . We went in for the sign and drive lease and it was as advertised , Please visit this dealership you will be glad and the finance Dept was super nice and easy Alex and Evette Anagnostidis More

Amazing service department I have been coming there for years Since Buddy got me my first and current VW The entire staff is courteous and helpful From sales to finance and I have been coming there for years Since Buddy got me my first and current VW The entire staff is courteous and helpful From sales to finance and service department !!! Amazing dealership One of a kind More

Demeaning rude and insulting close in the finance office Salesman worked hard. Systems apparently don’t communicate price realities from sales to management to finance... gave me the wrong price 4 times whil Salesman worked hard. Systems apparently don’t communicate price realities from sales to management to finance... gave me the wrong price 4 times while waiting ... the offensive and insulting behavior of finance guy and his pushy warranty sales tactics were way beyond acceptable... this is as “diplomatic” as I can be... as some one who grew up in the business, I can tell you, the worst example of winning a client...will never do business again with someone who insulted me, questioned our parental care for our daughter because we did not buy an additional warranty, and demeaned my wife and I both. A shame, because Chuck worked hard to win our business. More

VW Atlas purchase Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took l Local is new and clean. Salesman was knowledgeable and didn't try to upsell but gave options. Great experience overthere. The only gripe was it took longer than necessary getting the paper work done but this is common in most car dealerships. More

Great People Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always coun Their people make the difference. From the service desk (Fred and Jeff) to the shop mechanic making great Videos of any issues. I can always count on fairness from all involved. More

Excellent customer service Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed Overall great experience. Prompt service, repaired right the first time and my vehicle was returned freshly washed! Great attention to detail! Relaxed and friendly environment:) More

Very good service dept Hi we had our 2013 VW Tiguan in for service, and our advisor Arlen Mack was very helpful. He told us what needed to be done, how much it would cost, a Hi we had our 2013 VW Tiguan in for service, and our advisor Arlen Mack was very helpful. He told us what needed to be done, how much it would cost, and when it would be ready very promptly after receiving the vehicle. Video of the car by the tech working on it helped us understand the problem.better as well..Great job! More

Amazing! Amazing customer service, friendly, accurate , get the job dine in a very timely manner got my 10.000 miles service in n out. They provided communicat Amazing customer service, friendly, accurate , get the job dine in a very timely manner got my 10.000 miles service in n out. They provided communication via videos to show the service walking you thru it. Awesome experience. More

Wonderful! We had a very easy and non-pressured experience. We felt that all of our questions were answered and felt confident that we were purchasing the right We had a very easy and non-pressured experience. We felt that all of our questions were answered and felt confident that we were purchasing the right vehicle for our family. More