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Capistrano Volkswagen
San Juan Capistrano, CA
1,560 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,560 reviews
July 17, 2019
Excellent service, as always It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to hig It is easy to schedule appointments at CapoVW to fit my needs. The service was completed promptly. I appreciate the digital video that was sent to highlight the work the technician completed. I’ve come to this dealership and service department since 1991 and find the employees to be friendly and conscientious. More
by Librigirrl
Verified CustomerEmployees Worked With
Arlen Mack
July 17, 2019
Repair of noisy driver side window I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, I came in to get my window fixed on my newly purchased Jetta. I worked with my long time service representative, Fred Evans. He diagnosed the problem, which involved ordering a part that was not in stock, had the window repaired and had the car washed. Excellent experience as usual . More
by DWBRANT
Employees Worked With
Fred Evans
July 17, 2019
Great service with no pressure! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! Looks like a nice place to work. People are friendly and they seem to like there jobs! The dealership needs more customer parking!have a good day! More
by Jack.pakeltis
July 17, 2019
Quick and easy, a pleasant buying experience. We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked int We had a specific deal in mind for the e-Golf, which was currently being offered at other dealerships but not advertised at Capo VW. Steve looked into it for us and was able to get the same deal. We also had to leave in the middle of the buying process to go pick up our kids, but the whole team was very understanding. Kevin stepped in when the Financing guys were back-logged to get us out the door faster. He was very kind to our 5-year old son and gave him some toys to play with while he waited. Only negative was having to wait 20+minutes for the car we were interested in to be retrieved from the off-site lot. Wish it was closer! More
by kathryn.taps
July 17, 2019
Super job by all involved! Car found! Great team of people at the dealership working together to accomplish finding the perfect color car with all the options that we needed. Buying a car Great team of people at the dealership working together to accomplish finding the perfect color car with all the options that we needed. Buying a car is not always an easy process and Leasing a car can be even more difficult but all involved made this a quick and low stress experience. The team works well together! More
by team kozlowski
July 17, 2019
A good place to do business with Everyone is always friendly ,helpful and knowledgeable. The are very professional and try to do their best to accommodate you I would recommend thi Everyone is always friendly ,helpful and knowledgeable. The are very professional and try to do their best to accommodate you I would recommend this service dept More
by mary97411
Employees Worked With
Fred Evans
July 16, 2019
Awesome Experience! Capo Volkswagen is awesome! Steve and Nick were incredibly helpful and wonderful to work with. It was the best experience I have had buying a car. Capo Volkswagen is awesome! Steve and Nick were incredibly helpful and wonderful to work with. It was the best experience I have had buying a car. More
by patriciamccallop
July 16, 2019
Quick, efficient service Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. Jeff and Fred are professional, courteous service reps. In for yearly maintenance as have had no trouble with the car in the four years of ownership. More
by CADYOLIVE
Employees Worked With
Jeff, Fred Evans
July 15, 2019
Pleasant and easy I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very frie I love having my car serviced at Capo VW. I find everyone there trustworthy and helpful. Everyone that passed by asked if I needed anything, very friendly!!! More
by JAIMOI55
Employees Worked With
Arlen Mack, Fred Evans
July 15, 2019
Review based ONLY on terrible car detail service I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details d I just got a nice pre owned vw and even though my car was fairly clean and well maintained I still wanted a car detail to get all the little details done. I came here and dropped off my car in the morning at 10 and was told my car wouldn’t be ready until 4. I didn’t mind the long wait since I assumed they’ll do a phenomenal job. When I arrived to pick up my car I knew right away that this was not done right just by the visible dirt on the exterior windshield. BUT the real shock came (I literally mean shock as I’ve had a better and cleaner job done for $20 at a hand car wash) when I opened door and went inside. LITERALLY nothing was done other than I think someone wiped most of the dashboard down. ALL the same blemishes that were there previously were still present! Lint in all the corners and along edges of compartments on dash. Splatters of dirt on the plastics overhead and on side. Hair on the seats. I mean they didn’t even bother to give it a quick wipe down LET ALONE a detail. I took pictures as well. I was unbelievably disappointed and told Jeff this and he did finally offer a complimentary future detail. However what bothered me was all the excuses leading up to that point. Look, you dropped the ball (in a big way) you should have just owned your mistake instead of feeding me pathetic excuses (this isn’t my first detail, I know the level of quality that goes into one.) I felt I had to argue my case for them to finally admit they did a lousy job. I was not happy with the resolution but reluctantly accepted and left vowing to NEVER do business with them again. So I left and drove away, minutes later I pulled into a spot down the street where there was a lot of light and once I really saw the extent of their poor work I just got LIVID. I just felt scammed and taken advantage of and knew i still had to get my car detailed because it didn’t even have a basic cleaning done LET ALONE a detail cleaning. So I called Jeff and let him know this is just unacceptable and I just can’t pay for this ($150 although I got a $20 discount) to which thankfully he agreed to refund my money. I then asked if I can return anyhow just so i can point out the details of the terrible job done so he’s aware of the workmanship being performed. He agreed. I got my refund and was also able to point out most of what was left behind. I honestly think they were busy and didn’t take my car in until the last minute and because they saw it was already fairly clean they just did a quick wipe down of half of it and didn’t even notice or bother with the splatters, lint and all the other DETAILS that needed addressed because upon entering the car you don’t really notice it right away. I wasted my entire day waiting for my car to be done only to have to plea my case to get a refund and walked away with a day wasted and my car STILL needing a detail. Needless to say I will not be back nor can I in good conscience ever recommend this dealer. More
by CARMENCOSTESCU79
Employees Worked With
Jeff
