Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capistrano Volkswagen
San Juan Capistrano, CA
1,560 Reviews
Since 1997 we have been a single-point Volkswagen dealership providing sales, service and parts to customers in San Juan Capistrano, CA. We have grown to become one of the largest VW dealers in the nation and the go-to destination for the Volkswagen ID.4 EV. Our success has been made possible due to our award-winning team in customer satisfaction and our global goal to become the "Undealer"; to be different and better than what our customers and employees expect from a dealership. After much anticipation, we recently received our first ID. Buzz and are excited about the future of Volkswagen.
If you're looking for a dealership that specializes in Volkswagen models, you've come to the right place! Located conveniently just east of the I-5 freeway, off Camino Capistrano in San Juan Capistrano, Capo VW prides itself on being the "un-dealer," delivering a sales and service experience unlike what customers expect from a car dealer.
Looking for your perfect vehicle? We carry a great assortment of new inventory and we NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles!
We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need, we will provide you with knowledge and information that you need to feel comfortable in making your next vehicle purchase or next maintenance on your VW. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,560 reviews
July 23, 2019
Well Taken Care of First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! First time coming to VW Service and had a good experience. They're knowledgeable, friendly and efficient all around. I'll be back very soon! More
by GALLEGOS.JC7
Verified Customer
July 23, 2019
Smooth and efficient I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I I arrived early for my appointment but was processed quickly. Needed repair of the door to my gas tank and cap and to check the engine and fluids. I got a call later to tell me what issues were found and what would be covered by my warranty. When I arrived to pick it up, everything was explained to me and the car was brought out in minutes, all clean. Thank you. More
by Barbthomas82
Employees Worked With
Jeff Maris
July 22, 2019
Excellent service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. service friendly staff would recommend to all my friends. Been a long term customer and will always be coming there for all my VWBeetle needs. More
by bflamson
Employees Worked With
Jeff Maris
July 22, 2019
Service is really great and much appreciated Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoya Fred is always so great to work with. He communicates really well and really takes the time to explain everything. He makes the experience very enjoyable. More
by MARYFARRISANDERSON
Employees Worked With
Fred Evans
July 19, 2019
Trustworthy service My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly pr My customer service rep Jeff was very thorough during check in to make sure any issues I had with the car was brought to his attention. They kindly provided Uber transport and completed the service with a quick turnaround. They recommended I do alignment and obtained my consent before the work. I will always bring my car back here for service. More
by Beetle owner
Employees Worked With
Jeff Maris
July 18, 2019
Happy Customer Had a fun and successful experience purchasing my new Jetta. As a former BMV owner, I was more than happy to switch back to VW and find the Jetta to Had a fun and successful experience purchasing my new Jetta. As a former BMV owner, I was more than happy to switch back to VW and find the Jetta to be a finely German engineered car in which the handling and over all performance is completely comparable with BMW. Moreover, the technology features are easy to use and extremely effective!!! The staff at Capistrano VW went out of their way to accommodate and deliver an outstanding deal. More
by trivium.academy63
July 18, 2019
very time consuming Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but Very average Management in this dealership is behind doors in their offices they don’t get involved . sales associates are running the show but have no authority that’s why it takes so long going back and forth to be able to make the deal going for us buying this car was so tiring we had to spend three days finally we are done !!!!! The sales manager Steve Smith called us and invite us back to the dealership I returned his call two times I was at the dealership but he did not bother to come and say hello or introduce himself !!!!!!! More
by sdinani
July 18, 2019
Everyone was helpful and timely. My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. Al My daughter took my car in as I recently sprained my ankle. They addressed the issue of my non-working car key and the wheel alignment on R side. All good. Babs, my daughter was impressed with how friendly everyone was. More
by sandrz1615
July 17, 2019
Perfect Service Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival an Easy to book scheduled maintenance visit; everything done on line, automated follow up and a call to confirm from the service agent. Quick arrival and rental car process, in and out. Service was completed very quickly, very smooth check out process. Great job Brad and the team at Capo! More
by MCCABEJH65
July 17, 2019
Very professional work! My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. My old Tiguan became great. Good vibes and peace place.I love here:) I can't English very well but very helpful! Thank you for everything. More
by tommygirl
Employees Worked With
Arlen Mack
