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Capistrano Volkswagen

San Juan Capistrano, CA

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1,552 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,552 reviews

April 18, 2021

Can you get straight forward and refreshing at a dealership? YES! Great experience and I look forward to getting my next car here as well. More

by dcbellosi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Steve Skinner, Buddy Holguin, AJ Jamshidi
Apr 21, 2021 -

Capistrano Volkswagen responded

Thank you so much for your honest review as it means a lot to our team here. We look forward to seeing you in the future as well! Kate

April 14, 2021

On March 31st I took my VW Beetle to Capistrano VW for the recall of the driver side airbag. They handled that problem just fine. But they sent me an email and a text stating that my battery was low, an More

by CECILEGEARY86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Arlen Mack
Apr 14, 2021 -

Capistrano Volkswagen responded

Hello, We sincerely apologize for your negative experience with us and appreciate you bringing this to our attention. Our Service Director has reviewed the video on the recommendations and all are in line with proper suggestions for your time and mileage. We would like the opportunity to further discuss with you to see if we may make things right as we value your business. Please feel free to connect with us at anytime. Kate customerservice@capovwmazda.com

Apr 14, 2021 -

CECILEGEARY86 responded

I just feel like I was taken advantage of and if I didn't have common sense I would have spent money that was not necessary. This is exactly why I no longer bring my car to your dealer or any other dealer. And everyone I talk to says all dealers do this! And that is a terrible policy to take advantage of a customer.

April 12, 2021

I have had my car serviced at Capo VW since new and purchased 2 cars from them and my purchase and service experiences have been excellent. More

by JW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Goodman, Miles Brandon, Arlen Mack, Brad Johnson, Fred Evans
Apr 12, 2021 -

Capistrano Volkswagen responded

Hi JW, Awesome to hear that you've chosen us more than once for your purchases and services, means a lot. Please let us know if there is anything else we may assist you or your vehicles with, we look forward to seeing you in the future! Kate

April 04, 2021

The people I worked with on my purchase were very kind and helpful. I had a great experience and would recommend them to anyone looking to buy a Volkswagen. Thank you Buddy Holguin especially. More

by paul356
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, AJ Jamshidi
Apr 04, 2021 -

Capistrano Volkswagen responded

Paul, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Buddy can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

April 03, 2021

The service advisers are very knowledgeable! They make a great effort to understand any question I have about my car. And always follows up to explain any work I might need on my car!! I always feel like I More

by Desales2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in service
Apr 04, 2021 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that our service team had the opportunity to work with you, and we are thrilled that you found your experience with Jeff to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

April 02, 2021

One of the best dealerships I've ever been to. Mike Stieber is very great. He makes you feel so welcome that it feels like family. The professionalism and the honesty with the sense of urgency ensures More

by bugoydye1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Clark, Steve Smith
Apr 04, 2021 -

Capistrano Volkswagen responded

We are very happy to hear Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 28, 2021

Capo VW service has always done an excellent job in providing honest and thorough work. My last visit, there was some overlooked concerns I had communicated to the service team. Those concerns were re More

by ADAM90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Marris, Eric Reed
Mar 29, 2021 -

Capistrano Volkswagen responded

Thank you for this feedback, Adam! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Please don't hesitate to reach out to us at customerservice@capovwmazda.com with any questions or concerns. Thank you for choosing Capistrano Volkswagen! Kate

March 26, 2021

As usual, the service department at Capo VW is the best in the region. We appreciate the friendly and fast service. Thanks folks for the excellent work. More

by evstanton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Fred Evans
Mar 26, 2021 -

Capistrano Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Volkswagen. We look forward to having you as one of our valued customers for many more years to come! Kate

March 26, 2021

Steven and Nock made this a great experience for us! They were both helpful, friendly, low key and professional. I would recommend them to friends More

by gfarrier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Steve Skinner
Mar 26, 2021 -

Capistrano Volkswagen responded

Thank you so much for your kind words for Steven and Nick. We appreciate you taking the time to leave us this wonderful feedback! Kate

March 23, 2021

Nick has a great power of customer service he did makes me happy as much as he can i have great moment with Nick at capovw More

by jamesmbmw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Paul Clark, AJ Jamshidi
Mar 23, 2021 -

Capistrano Volkswagen responded

James, Thank you so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and let us know if Nick or our team can be of any more assistance! Kate

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