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Capistrano Volkswagen
San Juan Capistrano, CA
1,553 Reviews
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August 23, 2019
Painless. During my first 18 months of ownership, I've made three visits to Capo VW service, two of which were unscheduled due to separate problems with the rad During my first 18 months of ownership, I've made three visits to Capo VW service, two of which were unscheduled due to separate problems with the radio head unit, which was ultimately replaced under warranty - and here's the important part - I just realized that at no time did I find myself becoming impatient or irritated with the process or any of the dealership personnel. Everything always went smoothly. My car was placed on the shop schedule quickly, parts when needed were reasonably available, and completion times met or exceeded my expectations. When comparing my service experience here to what I previously endured at the hands of a local Mercedes dealership, I've died and gone to heaven. More
by 2018 geeze-R
Verified CustomerEmployees Worked With
Jeff Maris
August 22, 2019
Valvoline damage After extensive damage to my beetle from a Valvoline service center, Brad Johnson made sure my car was taken care of in a speedy manner and helped che After extensive damage to my beetle from a Valvoline service center, Brad Johnson made sure my car was taken care of in a speedy manner and helped cheer me up after the awful service I experienced at Valvoline More
by HAYLEYBROOKS
Employees Worked With
Brad Johnson
August 21, 2019
We known as the family with all those VWs I have purchased four cars from Capo VW and have serviced five of them over the past 15 years. Admittedly, it took time to built up trust but now I s I have purchased four cars from Capo VW and have serviced five of them over the past 15 years. Admittedly, it took time to built up trust but now I sense they try extra hard to get the repairs covered under warranty. I feel they are trying hard to get me lowest possible invoice. Brad knows all my family by name and once even washed my car himself cause everyone had gone home. i get a free loaner every time as well (Nory is da bomb!). I would like to take a moment to recognize what a good service advise advisor looks like. More
by VW family Aliso Viejo
Employees Worked With
Brad Johnson, Nory Navarro
August 21, 2019
Great fast service Amazing job on the customer service fast turnaround around and positive environment. Everyone was so nice to us and. Thank you for a great job! Amazing job on the customer service fast turnaround around and positive environment. Everyone was so nice to us and. Thank you for a great job! More
by LELINKA1973
Employees Worked With
Arlen Mack
August 20, 2019
Great car buying experience - at both Capo VW and Mazda All team members made our experience as easy and stress-free as possible. From Pat to Nick at VW who we bought the car through and even to the folks All team members made our experience as easy and stress-free as possible. From Pat to Nick at VW who we bought the car through and even to the folks at Mazda (Heather) that showed us some great options. I highly recommend this dealership - especially for those in the So County. We will definitely consider Capo VW/Mazda during our next car buying experience. More
by jody.g.bradshaw
Employees Worked With
Gary Willenborg, Nick Colucci, Paul Clark, Pat Kirby
August 19, 2019
I have to come back, bummer Service took longer than was quoted. Also two new lights came on after I left and you did not turn off my need an oil change light. I had to leave Service took longer than was quoted. Also two new lights came on after I left and you did not turn off my need an oil change light. I had to leave this morning for a trip so I’ll be gone for a week so I have to come back in a week to get this fixed again. More
by KMCILROY24
Employees Worked With
I don’t remember
August 19, 2019
Terrific I brought my VW in for servicing on Saturday morning and the line of cars at 7:40am was already daunting. Nevertheless, I was able to drop off my car I brought my VW in for servicing on Saturday morning and the line of cars at 7:40am was already daunting. Nevertheless, I was able to drop off my car and leave quickly. My husband I took the time to walk into town and pick up drinks at Starbucks and before we could reach home, I received the call that my car was ready! The service at Capistrano Volkswagen is always great and I have seen the service reps enough over the last 15 years to feel like they are almost family. They are always upbeat, efficient and knowledgeable as is everyone on the staff that I have met. This service department is terrific! More
by paula
Employees Worked With
Jeff, Brad Johnson
August 19, 2019
Outstanding Service Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the Back in 1996 I bought my first of four Volkswagens from Capistrano VW. I keep coming back because of the outstanding service department. They have the most knowledgeable and competent service department. Thanks for the great work . More
by RUBEN. H
Employees Worked With
Mike Stieber, Arlen Mack, Buddy Holguin
August 17, 2019
Friendly dealership, but doesn't do what they say. The staff is friendly and helpful and the dealership is convenient which is the biggest pluses, but they will look to make life difficult for you or o The staff is friendly and helpful and the dealership is convenient which is the biggest pluses, but they will look to make life difficult for you or over charge you when they can unless you're careful. (1) First time I had an appointment for an oil change and I showed up at the appointment time. Well an appointment isn't really an appointment because others arrived before me (without an appointment), but I wasn't moved ahead because of the appt. Instead even though my appt was for 8:00am, my car wouldn't get into service until around 10am and be out around noon. Unacceptable. I left and came back the following week after not finding someplace else to go (my car was over due for an oil change). This second time even though I had a later appt, but I arrived before they opened and my car was the first worked on. (2) Happy with the convenience and that I got out quickly last time I went back. I needed a brake replacement in addition to the service and I approved to have it done again because of convenience. Happy with how quick I was in and out (I did the same thing again by arriving before they opened), I headed home to double check the price. Lo and behold, there was special on a break replacement. Did they charge me the special rate . . . nope! They charged me full price. Not cool. It wasn't worth it to fight and again in and out quick was good enough. (3) The third strike (I gotta find some place new), occurred at the next oil change. I got a coupon from VW for an oil change and tire rotation. I brought it with me, but the service adviser pointed out that it was actually from another dealer, but in very small print so I never saw that! Nonetheless, the adviser said he would honor it. Well, the first time he rung me, guess what, he didn't. I had to have him go back and re-run it. Well the second time he rung it up he did the oil change discount, but not the tire rotation. Unfortunately, I didn't carefully analyze the bill and just paid it not noticing until I got home. This is sneaky and unethical. Saying something and doing something else is not cool and bad business practice. I decided not to pursue #2 or #3 because it wasn't worth my time to fight them for the over charge that I missed out each time. At this point, though, I don't plan to go back and hope to find a independent garage in South Orange County. A warning to everyone else is don't let their friendliness and convenience overwhelm you. They are your typical dealer looking take advantage when then can. Keep a good watch on what they do and always be suspicious. More
by vwownerSJC
Employees Worked With
Fred Evans
August 15, 2019
Purchase new car for teenager twins #16 We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a ne We visited another VW dealer the same day and was haggled. We met Steve late in the day and he was no nonsense and honest. We ended up purchasing a new car for the same price as a used! We will be back for #2!! More
by drpriest2001
Employees Worked With
Nick Colucci, Steve Skinner, Paul Clark
