Capistrano Volkswagen

VW GTI Jeff Maris was quick and informative in dealing with my VW Gti and communicated throughout the day as the service progressed. I was also given a comp Jeff Maris was quick and informative in dealing with my VW Gti and communicated throughout the day as the service progressed. I was also given a complementary VW Jetta, while my car was in the shop! Great customer service! More

60K Service Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and with no pressure on selling extra service items. More

Excellent service Fred and Brad were very accommodating and helpful in explaining the detail of the service. Capo VW offered the best pricing for the work I was going t Fred and Brad were very accommodating and helpful in explaining the detail of the service. Capo VW offered the best pricing for the work I was going to get done. More

30K checkup went very well! I came to get my 30,000 mile checkup and specifically wanted to deal with Brad in service, not that the others are bad , I just always deal with Brad. I came to get my 30,000 mile checkup and specifically wanted to deal with Brad in service, not that the others are bad , I just always deal with Brad. It went very quick: he explained what they would do to my beloved Beetle and I signed/initialed a few papers. Then he took me over to rent a car for the day. Again I had my paperwork and cards ready and he’s obviously done this before so it went very quickly. Then he promised to update me on my car and got me settled into a bright orange Tiguan. Done. Oops, somewhere in there I bought a new blue BW t-shirt. More

Great Communicaton from Service Center Very Very happy, my car is running sooooo much better. I love the video from the service department. So fantastic! Service Department ROCKS! These Very Very happy, my car is running sooooo much better. I love the video from the service department. So fantastic! Service Department ROCKS! These guy jam and and so organized and on top of it. Very Happy VW Client, Sue Greenwood More

"Move Over Ritz Carlton" I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by A I made my reservations online, which took less than 3 minutes, for my appointment yesterday at 1:30 pm, Thursday. I was on time and was greeting by Arlen at the service desk. Arlen is the service manager and I now know why!!! Arlen took care of everything I needed, 50K miles service for my Passat. and both recalls on the vehicle and more!!! I was taken home and was picked up from home, right on time and by two great Uber drivers. Coming from 38 years of Hotel, Restaurant and Hospitality management background, I was very impressed. The "WOW" factor came in when I was emailed a video of my car, by the technician, showing me what has done and what he had found in addition to my scheduled service. Immediately after I watch the video I received a call from Arlen asking me if it was okay to go ahead with the additional repairs. I agreed and all was so fluid and seamless!!! Thank you Arlen and Team!!! Well done Sir!!!! More

Great Service Buddy Holguin was a pleasure to deal with. He made the process as expeditious as possible and didn't pressure us into anything we weren't looking for Buddy Holguin was a pleasure to deal with. He made the process as expeditious as possible and didn't pressure us into anything we weren't looking for. We're extremely happy with our 2019 Jetta! More

5 stars Always great service at Capistrano VW. Friendly and prompt service from beginning to end. The guys did an excellent job on my car and couldn't be happ Always great service at Capistrano VW. Friendly and prompt service from beginning to end. The guys did an excellent job on my car and couldn't be happier. Thank you. More

Dead battery It was awesome seeing Arlen again.... love my car and he always takes good care of it.... I’ve been using him for the past 5 years. It was awesome seeing Arlen again.... love my car and he always takes good care of it.... I’ve been using him for the past 5 years. More