Capistrano Volkswagen

Well Done I brought my new Atlas in for a Due Bill from the sale and to fix a rattle. They gave me a rental, and took care of the due bill, and found the rattl I brought my new Atlas in for a Due Bill from the sale and to fix a rattle. They gave me a rental, and took care of the due bill, and found the rattle. Easy, and very good service! More

Fast and Fair Buyout Experience This was a buy out of a lease we had. We have leased three cars over the past 5 years from CapoVW and will likely visit again. This was a buy out of a lease we had. We have leased three cars over the past 5 years from CapoVW and will likely visit again. More

Friendly, efficient, and professional service. Real people using technology and skills to service an amazing, iconic brand. Most importantly, it is a friendly work and service environment. The show Real people using technology and skills to service an amazing, iconic brand. Most importantly, it is a friendly work and service environment. The showroom sales staff is friendly and always willing to offer updates for all the great safety/mileage/design features for new models. More

excellent customer service from sales consultant Richard When I arrived at Capistrano Volkswagen Richard McAllister was already there to greet me and my friend with a big smile. I had contacted him before by When I arrived at Capistrano Volkswagen Richard McAllister was already there to greet me and my friend with a big smile. I had contacted him before by phone and had told him that I was interested to possibly lease a white e-golf instead of buying one. Richard was well prepared and showed us the way to look at a brand new 2019 e-golf in white. It was perfect and exactly what I was looking for. Then we went for a short ride with it. I was impressed how quite the car was and how easy it felt to drive it. After our ride Richard answered patiently all of my questions about charging, where to turn on the wisher and program the radio etc. After that we followed him to his office to get the paperwork done. Richard was very helpful in explaining all papers that needed to be signed and answered all my questions about the lease. He informed me about the CA Rebate Program for electric cars and was very helpful in getting this process started. I will gladly recommend Richard and Capistrano Volkswagen to all of my friends for their own car needs. Thank you Sincerely, Aggi M. Huth More

Friendly, no BS dealership We originally leased our car and all went smoothly. I don’t recall our salesman’s name but he was very forthcoming and transparent. We now decided to We originally leased our car and all went smoothly. I don’t recall our salesman’s name but he was very forthcoming and transparent. We now decided to buy out the leased vehicle because we really like it. Chuck was our salesman and he was great - friendly and helpful. The two men in finance were also friendly and easy to work with. Our only minor issues were that it was their first day using a new digital signing system so we were there for over 4 hours instead of the “couple” we were originally told, and after the service department did a 100-point check and out the car on the charger, we got it back with an error message that said “needs service” (they quickly and happily remedied that though). Oh, and I think their receptionist was not happy to be there on a Saturday, she was sullen and just short of rude. Overall, this is one of the best auto dealerships I have ever dealt with, so thank you, Capistrano VW! More

Great Communicaton from Service Center Very Very happy, my car is running sooooo much better. I love the video from the service department. So fantastic! Service Department ROCKS! These Very Very happy, my car is running sooooo much better. I love the video from the service department. So fantastic! Service Department ROCKS! These guy jam and and so organized and on top of it. Very Happy VW Client, Sue Greenwood More

VW Atlas Steven was very friendly and a great sales associate to work with. He made sure any questions that I had were answered in great detail. Steven was very friendly and a great sales associate to work with. He made sure any questions that I had were answered in great detail. More

VW GTI Jeff Maris was quick and informative in dealing with my VW Gti and communicated throughout the day as the service progressed. I was also given a comp Jeff Maris was quick and informative in dealing with my VW Gti and communicated throughout the day as the service progressed. I was also given a complementary VW Jetta, while my car was in the shop! Great customer service! More

60K Service Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and Great Service and the video content sent over email detailing some other recommended service items needing attention. Brad and his team are great and with no pressure on selling extra service items. More

30K checkup went very well! I came to get my 30,000 mile checkup and specifically wanted to deal with Brad in service, not that the others are bad , I just always deal with Brad. I came to get my 30,000 mile checkup and specifically wanted to deal with Brad in service, not that the others are bad , I just always deal with Brad. It went very quick: he explained what they would do to my beloved Beetle and I signed/initialed a few papers. Then he took me over to rent a car for the day. Again I had my paperwork and cards ready and he’s obviously done this before so it went very quickly. Then he promised to update me on my car and got me settled into a bright orange Tiguan. Done. Oops, somewhere in there I bought a new blue BW t-shirt. More