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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
rated
1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

October 14, 2019

GREAT Service The service center was great. Brad was my service advisor & he listened to my concerns, stayed in touch concerning repairs & got the vehicle back to m More

by TOE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Oct 15, 2019 -

Capistrano Volkswagen responded

Thank you for the kind words about Brad, for recommending the service center and for being part of the Capo VW family! Kate

October 09, 2019

Oil change I made an appointment, showed up and Fred Evans (my service adviser) was waiting for me, took care of me right away and my oil change was done in no More

by ricco9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 09, 2019 -

Capistrano Volkswagen responded

Thanks for the 5-star review! We're happy to hear that Fred provided you with a positive and efficient service experience and that you left Capistrano Volkswagen a happy customer! We truly appreciate your business and hope to see you again soon - Kate

October 09, 2019

Dead Battery - covered under warranty Really pleased with recent service visit. Car was serviced quickly and professionally. Work was done thoroughly and car is as good as new. Thank you f More

by Bryan H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Oct 09, 2019 -

Capistrano Volkswagen responded

Hi Bryan! Thanks for your feedback on your recent visit. We are glad to hear that you were serviced quickly and professionally. We hope to see you back again in the future for any additional vehicle maintenance. Kate

October 09, 2019

Dells customer experience On time and the cost was exactly as estimated... kept me informed on the progress .... even sent me a video covering the work that was done... The se More

by DDEFABRY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Oct 10, 2019 -

Capistrano Volkswagen responded

Thank you for the 5-star rating, we appreciate all of our service customers and are so glad you were sent the video! Kate

October 08, 2019

Chuck Lilly was awesome! Chuck was awesome. We purchased two Jettas and a Beetle over two days. The information was fair and when I brought up a concern Chuck handled as if it More

by joharleyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Lilly
Oct 08, 2019 -

Capistrano Volkswagen responded

Thanks for sharing your experience at Capo VW! We appreciate you trusting us with the purchase of not just one, but three VW's! We will share your wonderful feedback with Chuck and the sales team and hope you will see us again for any future automotive needs. Enjoy your new vehicles - Kate

October 07, 2019

Excellent as always! Fred always gives excellent customer service, and I can count on my cars to be treated with care and professionalism. I am always satisfied. Thanks Fr More

by C.SALISBURY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 08, 2019 -

Capistrano Volkswagen responded

Thanks for the the 5 star review and recommendation. We appreciate your continued loyalty. Thanks for being part of the Capo VW family! Kate

October 06, 2019

Professional, efficient service It was 10K planned service. Arlene Mack was very good to service of Tiguan as smooth as possible Him and technician who was working on this car dese More

by JOE310
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 07, 2019 -

Capistrano Volkswagen responded

Thank you for the kind thoughts and five-star rating regarding your recent experience with Arlene and the rest of our service department! It is great to know that your service went smoothly. We hope to see you back again in the future for any additional vehicle maintenance! Kate

October 06, 2019

Capo VW is an excellent dealership I’ve been going to Capo VW for 19 years since buying my first Passat. Always a positive experience. I really like the new video of the mechanic’s over More

by JACKIE.DOOLEY
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Oct 07, 2019 -

Capistrano Volkswagen responded

Hi Jackie, Thank you for taking the time to write this great review! We value you as a long-term loyal customer and are pleased you liked the video overview we supply of service performed. Please come visit us if you need anything else, be it service or sales. Kate

October 04, 2019

Amazing people and products Impressed with team's professionalism. They listened to our needs and found a solution that worked for us and all in one day. Thank you! More

by spinelli.traceyann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Stieber, Steve Smith, AJ Jamshidi
Oct 06, 2019 -

Capistrano Volkswagen responded

Hi TraceyAnn! Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again down the road. Kate

October 03, 2019

As Always- Top Notch service Love you guys!, Thanks for all you do, not only servicing the car, but clean and bright wait area, with coffee/ hot chocolate, in a very friendly envi More

by CLBROERE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Oct 04, 2019 -

Capistrano Volkswagen responded

Hey Claudia, thanks for your continued loyalty and kind words. We appreciate you being part of the Capo VW family. Kate

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