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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

October 23, 2019

I always receive great service from Capo V-Dub I've been using the Service Department here for several years and everyone is professional & attentive. I'm on my 10th VW and have been using Capo exc More

by ChristopherNY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 24, 2019 -

Capistrano Volkswagen responded

Hi Christopher, thanks for the great review, we truly appreciate the feedback! It's wonderful to hear that you've been so happy with our Service Department. We will share your kind words with Arlen and the staff and hope to see again soon at Capo VW! Kate

October 22, 2019

My experience Great people, great service and I love their Lyft/Uber service. One problem however: Got my eGolf back and while driving home got tire pressure warn More

by VADIMPOPOV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 23, 2019 -

Capistrano Volkswagen responded

Thanks for sharing your experience! Glad you got to take advantage of the Lyft/Uber service. Please feel free to follow up with us at customerservice@capovwmazda.com so we can make sure there is no issue regarding your tire pressure. We apologize and would love to make sure you're taken care of. Kate

October 21, 2019

Service Thanks you for the great service at capovw. I would recommend capovw and will be back next time. We dropped off the car at a convenient time and More

by vfjanney
Recommend Dealer
Yes
Employees Worked With
Jeff Mars
Oct 21, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to let us know about your positive experience. Great customer service is always our goal and we are happy that you received your car back fixed to your satisfaction and in a timely manner. We look forward to seeing you whenever your need arises. Kate

October 21, 2019

FANTASTIC! I am very impressed with the service at Capistrano Volkswagen. Everyone is so professional and efficient! Plus, the entire service area is very orga More

by SSTROMSWOLD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Oct 21, 2019 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. If we can be of further service, don't hesitate to let us know! Kate

October 20, 2019

Great customer service I felt very well taken care of by Brad. He greet me at my car. Very helpful on me getting a ride to were I need to go. Made feel like really care abou More

by michelle.misft13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Oct 21, 2019 -

Capistrano Volkswagen responded

Thank you, Michelle! Brad is one of the best. Thanks for your business and for being part of the Capo VW family! Kate

October 19, 2019

Excellent experience The moment you step in you’re greeted with a smile. Everyone you come across is so friendly and so approachable. They cater to your needs and really w More

by Ryan Son
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin, Paul Clark
Oct 21, 2019 -

Capistrano Volkswagen responded

We appreciate your business Ryan and are pleased to hear you had an excellent experience. We will pass along your compliments to Buddy and Nick and thank you again for your kind words! Kate

October 17, 2019

Fred is 5 star Loved the video - so impressive to see that. Fred was awesome - so friendly and informative. Whatever they cleaned my touchscreen with is the best More

by sc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Oct 17, 2019 -

Capistrano Volkswagen responded

Thanks for the 5-star review! Your kind words about Fred are much appreciated and we're so glad to hear that you had a positive service experience. We hope to see you again at Capo VW! Kate

October 17, 2019

Kinda disappointed this time We have bought several cars from capo and we love the dealership and have used the service Dept on many occasions. Staff very friendly as always. This More

by ADCAOUETTE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff
Oct 18, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to share your feedback! Providing a positive experience is our top priority and it's good to know that your previous visits to Capo VW had better outcomes and that you've found our staff to be friendly. We regret however that your most recent visit with us was unsatisfactory. We appreciate you bringing this to our attention, please do reach out to us at customerservice@capovwmazda.com if you would like to discuss it further. Kate

October 16, 2019

3rd Purchase / Lease Through Capo VW This is the 3rd vehicle that we have either purchased or leased through CapoVW. Great team, easy to work with, very flexible and accommodating. Foll More

by MCCABEJH65
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Steve Skinner, Paul Clark
Oct 16, 2019 -

Capistrano Volkswagen responded

Thanks for the wonderful review of Capo VW! We truly appreciate your great feedback and will share your kind words with the sales team. Thank you for your loyalty and we hope to see you again for your future automotive needs! Kate

October 16, 2019

Great experience! Richard was very knowledgeable and helpful when it came to pick out a car. He helped me get exactly what I wanted and did not push for me to get somet More

by mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Paul Clark, Steve Smith
Oct 16, 2019 -

Capistrano Volkswagen responded

Thank you for your feedback, it's great to know that you had such a positive experience at Capo VW! Customer satisfaction is our top priority and we're happy to hear that Richard was so helpful to you during the sales process. Please reach out to us if there is anything else we can assist you with, and enjoy your new vehicle! Kate

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