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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
rated
1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

December 03, 2019

Flat tires Amazing service, apparently had a second tire punctured, helped me patched it asap for free 🔥 definitely coming back for the quality of service from More

by mrperez0748
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 03, 2019 -

Capistrano Volkswagen responded

Thank you for taking the time to share your experience! We appreciate your business and look forward to seeing you again!! Kate

November 28, 2019

Great service - fast and efficient Thank you again for making an inconvenient task so easy and efficient. Great service, great team! I have a dealership closer to my work, but find More

by Kelly B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Goodman, Brad Johnson, Fred Evans
Nov 30, 2019 -

Capistrano Volkswagen responded

Hi Kelly, thank you for your great feedback! It's great to hear that you've had such a positive service experience at Capo VW and your kind words about our team are much appreciated. We look forward to seeing you next time! Kate

November 27, 2019

Awesome This is our third purchase from this dealership and for a reason. The buying experience has always been so made so easy and smooth. They actually mak More

by dhowell22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Skinner
Nov 30, 2019 -

Capistrano Volkswagen responded

Thank you for your wonderful review! Customer satisfaction is our top priority and it's great to hear that you've purchased not just one, but three cars from Capo VW. We couldn't wish for a better testimony to our efforts to provide the best customer experience possible. We sincerely value your business and hope to see you again soon! Kate

November 25, 2019

Great service, easy process! Great experience, the video walk through on our inspection Was an awesome feature. The work was done quickly and we were on our way! Love this deale More

by michaeltcarroll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, JJ Davis
Nov 27, 2019 -

Capistrano Volkswagen responded

Michael, thanks for the great review! It's great to know that you had a pleasant service experience at Capo VW and that you enjoyed the video walk through. We hope you will return for your future automotive needs! Kate

November 22, 2019

Great dealership! Highly recommended I had planned on purchasing a Ford but when I had difficulty getting honest information from the local dealership I thought I'd check out the VW deale More

by holly_mitchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Richard McAllister, JJ Davis
Nov 22, 2019 -

Capistrano Volkswagen responded

Thanks for the 5-star review, Holly! We're thrilled to hear Capo VW's service, inventory and prices convinced you to give VW a shot. We appreciate your feedback and hope you're enjoying your new vehicle! Please reach out at any time if we can be of further assistance. Kate

November 21, 2019

Always A Pleasure I appreciate the people at Capo VW and their level of care for the customers. They always manage to make me feel taken care of. That’s why my family a More

by AMYBUFF19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Joey Robustelli
Nov 22, 2019 -

Capistrano Volkswagen responded

Hi Amy, thank you for taking the time to leave a review! We truly appreciate your feedback and your kind words about Arlen and our staff. It's great to hear that you feel like Capo VW takes good care of you and your family and we look forward to seeing you again soon! Kate

November 19, 2019

Another Great Buying Experience!! Close to 5 years ago, I went to Capistrano VW just inquiring about a Jetta. That's where I met Richard McAllister for the first time. He was very nice More

by smcgrail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard McAllister, Steve Smith
Nov 20, 2019 -

Capistrano Volkswagen responded

Thanks for taking the time to share your experience at Capo VW! We're happy to hear that Richard was so helpful to you in the past as well as this time around helping your son choose a new car. Your wonderful feedback will be much appreciated by Richard and the sales team! We hope your son is enjoying his new Jetta and hope to see you both again soon! Kate

November 19, 2019

Curtis & Nick make a great team Great experience. Discussed with Nick prior to arrival and car was out front ready to look at. Organized and very friendly! Got the car and deal we More

by juncaj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Paul Clark, McCurtis Kelley
Nov 20, 2019 -

Capistrano Volkswagen responded

Thanks so much for the 5-star review and your kind words about Nick and Curtis! It's wonderful to hear that you had such a positive sales experience at our dealership and we hope to see you again at Capo VW! Please feel free to reach out at any time if we can be of further assistance. Kate

November 15, 2019

Window washer fluid not operating properly Buddy took my initial call and referred me to Jeff who took care of everything including some additional issues I was having with the audio. Excellent More

by MPENAFLOR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff, Buddy Holguin
Nov 17, 2019 -

Capistrano Volkswagen responded

Hello, thank you so much for your positive feedback! We are glad to hear that Buddy and Jeff provided a smooth service experience and that Jeff could also help you with your audio issues. Kate

November 13, 2019

Another Great Experience Took my Passat in for a 30k mile service and to have it inspected for my lease turn in coming up in December. Always appreciate how helpful and willi More

by KB.ROYBAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Nov 13, 2019 -

Capistrano Volkswagen responded

Thank you for the wonderful review! We're pleased to hear that your service appointment went well and that Brad has been so helpful to you. We look forward to seeing you again soon! Kate

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