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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

December 23, 2019

New car Great quick and efficient sales team. Steve Skinner did an amazing job helping me get in and out the door in my new car in a short amount of time. More

by DLGARNER26
Recommend Dealer
Yes
Employees Worked With
Steve Skinner, Steve Smith
Dec 23, 2019 -

Capistrano Volkswagen responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here working with Steve Skinner here at Capo VW. Kate

December 23, 2019

All is good. Buddy and Capo Volkswagen have been responsive, caring and helpful. Thanks for all your help. Buddy was the best salesperson, he has sold me three ca More

by m2danapt1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
Dec 23, 2019 -

Capistrano Volkswagen responded

Thank you so much for your great review of Capo VW and Buddy! We appreciate your thoughtful words that we will pass along to him and thank you again for being a loyal customer. Kate

December 16, 2019

Was good, minus on thing. Upon receiving my car back. There was a small dent made by service personnel. Arlen was very nice, helpful, understanding and quick to come up with th More

by BSMUELLER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Dec 16, 2019 -

Capistrano Volkswagen responded

Hello, Thank you for sharing your thoughts about your experience with Capo VW. It's great to know that you had a positive experience and that Arlen was able to rectify the issue that occurred when your car was in for service. We appreciate your business and hope to see you again soon! Kate

December 13, 2019

excellent service ...beyond excellent! great service writer named Jeff...very good man ...always there to help and comes through like a knight in armor! He is the best ever...thank you ! More

by jesse.james46
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff in Servive..with a beard!
Dec 13, 2019 -

Capistrano Volkswagen responded

Thank you for the review! We're glad to hear that Jeff was able to help get you what you need. Kate

December 13, 2019

Very Efficient Brad was not only very helpful, but bent over backwards to get my 2001 Passat's work done in a timely manner. Capistrano VW is the only place this car More

by deckape
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson
Dec 13, 2019 -

Capistrano Volkswagen responded

It was great to have you back, Jim. We're happy to hear that Brad went over and above to get you on your way. Thank you for always choosing Capistrano Volkswagen. Kate

December 12, 2019

good people but takes to long People at Capo are knowledgeable and courteous. Takes too long to buy out lease. 3.5 Hrs. Should be much quicker. I was already pre-approved by my c More

by MARK.TALENS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Clark, Steve Smith
Dec 12, 2019 -

Capistrano Volkswagen responded

Hi Mark, Our sincere apologies for the wait time. Thank you for your feedback so we can make an improvement moving forward. Kate

December 11, 2019

Service to my 2016 VW Touarge and 2009 VW Jetta Fred has always been head and shoulders above all in customer service, receptive to your vehicle service needs and a true representation to the deale More

by FRUSSO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 11, 2019 -

Capistrano Volkswagen responded

Hello, Thank you for the kind thoughts and five-star rating regarding your recent experience with our service department! We agree that Fred is a great asset to the team. Thank you for your continued business, and we hope to see you again. Kate

December 11, 2019

Brads the best I always prefer brad/ he’s honest and has always taken care of me - I’ve been taking my car there for over 6 years and have always had the best experi More

by brandenschneider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 11, 2019 -

Capistrano Volkswagen responded

Hi Branden, Thank you for taking the time to review us! We are glad to hear that Brad takes great care of you during your visits. We hope to continue to earn your business in the future. Kate

December 05, 2019

Friendly and efficient I have been incredibly pleased with service at Capistrano VW over the years. Each serviceman is friendly and incredibly efficient. Service is timely a More

by SUEANNCROSS1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Dec 05, 2019 -

Capistrano Volkswagen responded

Hi Sue Ann, Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent service visit with us. We look forward to seeing you back again in the future. Kate

December 04, 2019

Excellent service experience Came for service and Fred was immediately available to help with all issues. Faculty was great too. I will be back again. Thanks for the great experie More

by WENDY.AIRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Dec 04, 2019 -

Capistrano Volkswagen responded

Hi Wendy, thanks for taking the time to leave a review! It's wonderful to know that Fred was able to help you out and that your visit to the Capo VW service department was pleasant and timely. We truly appreciate your business! Kate

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