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Capistrano Volkswagen

San Juan Capistrano, CA

4.2
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

February 03, 2020

We are on our this vehicle from Capo VW.. we're wouldn't go anywhere else. Anxiously awaiting the arrival of the new electric bus! More

by veronica7
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Feb 03, 2020 -

Capistrano Volkswagen responded

Hi Veronica, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

February 03, 2020

Easy, Fast & informative Super easy, efficient and informative experience. Was in and out of there quickly! The video summary of the service was so cool! Would definitely reco More

by CarShopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Feb 03, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you and that you especially like the video summary we provide to all of our service customers. We are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Kate

January 31, 2020

The service performed is great, they correct any issues on their end and I know I can trust that my car is in good hands. More

by COURTNEYCBRYANT
Recommend Dealer
Yes
Employees Worked With
Jeff
Feb 01, 2020 -

Capistrano Volkswagen responded

Hi Courtney, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance. Kate

January 31, 2020

Jeff is an excellent auto specialist! The whole team is very friendly and accommodating. I have not had this experience at other VW or other make dealerships. I’m glad I am now living in South OC so it is More

by lawlerdm
Recommend Dealer
Yes
Employees Worked With
Jeff, Steve Skinner
Feb 01, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Jeff and the service team. We're glad to hear we delivered such a great experience and hope to see you again here at Capo VW! Kate

January 30, 2020

The staff were all semi rude starting with the receptionist. Customer service here seemed kinda forced as if they had better things to do. Everything super expensive. More

by ROCKSWAGEN
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Barbara Edwards, Brenda Mongillo
Jan 30, 2020 -

Capistrano Volkswagen responded

Providing a positive experience is our top priority here at Capo VW and we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to us at customerservice@capovwmazda.com. Best, Kate

January 30, 2020

great service! needed to get normal oil change and was pleasantly surprised that they wash and vacuum the car as well as a free shuttle service. Very helpful and kno More

by ATRUSKEY19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Jan 30, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and please don't hesitate to let us know if we can be of further assistance. We look forward to seeing you again soon! Kate

January 30, 2020

Very helpful even though it was busy the morning of my appointment. Even though I can get my oil changed many other places I will come to the VW dealership because of how kind and helpful everyone is! My More

by AMYBUFF19
Recommend Dealer
Yes
Employees Worked With
Miles Brandon, Arlen Mack, Brad Johnson
Jan 30, 2020 -

Capistrano Volkswagen responded

Hi Amy, Thank you for your business and this review. We're happy to hear our team was able to not only provide an oil change but also help troubleshoot your Bluetooth and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

January 29, 2020

Always a great experience. Whether for service or sales the staff at Capo VW go beyond the required service. Always making sure all the vehicle and personal needs are met. More

by itzthefuzz
Recommend Dealer
Yes
Employees Worked With
Cory Goodman, Arlen Mack, Brad Johnson, Fred Evans, Buddy Holguin
Jan 29, 2020 -

Capistrano Volkswagen responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and quick service! We are pleased to hear that our staff is always so helpful in both our sales and service departments. We look forward to seeing you again soon whenever your need arises. Kate

January 28, 2020

Jeff Maris was great to work with, responsive and informative. The tech sent a video of what he was looking at under the vehicle and within the engine compartment, which was a great in understanding More

by Shyppy
Recommend Dealer
Yes
Employees Worked With
Jeff Maris -5 stars
Jan 28, 2020 -

Capistrano Volkswagen responded

Thank you for your business and for this review. We're happy to hear Jeff and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

January 28, 2020

I left from my appt. because the service was lacking. I have 1999 VW that get oil changes/rental, it was not honored, not good More

by WOWNSD8084
Recommend Dealer
No
Employees Worked With
Fred Evans
Jan 31, 2020 -

Capistrano Volkswagen responded

Hello, We reached out to you privately and hope to hear back. We value you as a customer and apologize for not providing a positive experience. Please let us know if there is anything we can do and we hope to be given another chance. Best, Kate

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