Capistrano Volkswagen

Excellent service as usual, but tough communication I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, t I can't complain about the service done for the car, it was excellent, as usual. I actually enjoy dealing with Capistrano Volkswagen. Unfortunately, their communication concerning our visit was difficult. They scheduled us for an early drop-off, but no one was there as they had changed hours. No one reached out to let us know, even though we were clearly on their board for the correct time. We also asked for an estimate on service a couple of days before we dropped the car off, and no one responded to that request, other than to ask if it had been quoted to us - after we picked up the car. We understand that these are extraordinary times and obviously forgive any oversights as abnormal, as the dealership was going through a time and staff transition due to the virus outbreak, but we do feel that we slipped between the cracks. Brad and his very professional staff apologized, of course. They genuinely felt bad about it. I hope that this review helps them with their other customers and response timing. I would still recommend Capistrano Volkswagen highly to anyone that I know. More

Needed a new battery. Brad took care of us. He was so Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. Needed a new battery. Brad took care of us. He was so accommodating and got us out of there very fast. Thank you brad and his technician. More

Service writer was misleading and rude. Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required Talked down to by service writer who misleading as to the real time the service would require and then misleading as to the extension of time required and rude when I inquired as to updates re :estimates as to when my car would be ready. Also told there were no courtesy vehicles available even though there was one in the service drive up when I pulled up, inquired and was informed there were none available. FYI- this is the "little women's car" as were the last 3 or 4 cars leased from this dealership at my request! i More

Great customer service. Quick check in and pickup process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. process. Very friendly inside service reps and service department personnel. Liked the video made available to view the service done. More

They were very attentive. Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for Took care of everything. Came back strong. Gave us a loaner car as well as waived the deductible since I had to bring the car back again.Thank you for all of the accommodations. More

The service guys are always rude and act like we are putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you wa putting them out. They are not inviting or customer friendly. It has been the same service guys for the past 7 years and you never know when you walk in what mood they are going to be in. More

Since 1985 I have done business with VW I love the service. That is why I‘ve purchased three VWs from Capistrano Volkswagen, Jettas and Golf. service. That is why I‘ve purchased three VWs from Capistrano Volkswagen, Jettas and Golf. More

Second time... great service This is the second repair on the car, both under the Certified Pre-Owned dealer warranty. Smooth operation, with all the details well thought-out and This is the second repair on the car, both under the Certified Pre-Owned dealer warranty. Smooth operation, with all the details well thought-out and executed with clarity and friendly helpfulness and AS PROMISED in every dimension. More

Service team worked to do what is best for both of my Volkswagons! I have a 2013 Passat and 2016 Golf sport wagon. I love my cars and I trust the work is done with expertise! Volkswagons! I have a 2013 Passat and 2016 Golf sport wagon. I love my cars and I trust the work is done with expertise! More

Buddy is the BEST! Where do I begin with Buddy?! From our first phone call he was professional and beyond helpful. He listened to what my daughter and I needed and never Where do I begin with Buddy?! From our first phone call he was professional and beyond helpful. He listened to what my daughter and I needed and never tried to push us in a direction we were not comfortable with. We called him at 7:45pm to ask if we could come and look at a couple cars (they close at 8pm), he told me no problem and he had cars ready for us to test drive right when we got there. The process was easy and made my daughters first car leasing experience exciting and memorable. I am so happy with my decision to go to Capistrano Volkswagen and that Buddy was our guy! Thanks Buddy! See you in 3 years ;). Ps. AJ Jamshidi was great in Finance too! More