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Capistrano Volkswagen

San Juan Capistrano, CA

4.2
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

April 21, 2020

Buddy was so friendly and inviting right from the get go. The dealership had great safety measures in place and had already pulled two cars for us to test drive when we got there. After the test drive Buddy More

by Lambkin.stephanie11
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Buddy Holguin
Apr 21, 2020 -

Capistrano Volkswagen responded

Thank you so much, Stephanie, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Buddy and congratulations on your new VW! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Kate

April 21, 2020

Helpful Parts Department and Service Eric in the the parts department was so helpful in finding us racks in time for a ski trip last winter. He went above and beyond with getting us the l More

by CANDICEJBLAIR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Eric Reed
Apr 21, 2020 -

Capistrano Volkswagen responded

Candice, Thank you for the 5-star review We appreciate your business and Eric and our team look forward to serving you again soon! Kate

April 18, 2020

Thank you so much for your kindness. Make sure all is taking care of on my vehicle. As well make sure we get videos of whats going on with the car. More

by KEEPERS73
Recommend Dealer
Yes
Employees Worked With
Arlen Mack, Brad Johnson, Fred Evans
Apr 19, 2020 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

April 17, 2020

Great Service Always a pleasure to come here. Arlen is a class act. On time and price as quoted. Comfortable surroundings and easy to deal with. Thanks More

by KIRBYSELLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Apr 17, 2020 -

Capistrano Volkswagen responded

Kirby, Thanks for sharing your thoughts about your experience working with Arlen and the Capistrano Volkswagen Team. We appreciate your business and hope to see you again soon! Kate

April 10, 2020

Great visit The service department at Capo VW are very easy to work with and I feel comfortable that they are taking great care of my daughters car. More

by WHIDDEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Apr 10, 2020 -

Capistrano Volkswagen responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Volkswagen. Kate

April 09, 2020

Excellent service, efficient friendly and they kept me updated with videos and text messages which was really nice. They also doing a wonderful job with social distancing. More

by ardeshirjey
Recommend Dealer
Yes
Employees Worked With
Jeff, Caleb, Cory Goodman, Norm Faller
Apr 09, 2020 -

Capistrano Volkswagen responded

Thank you for your business and for this review. We are pleased to hear that the service experience was pleasant and easy by having communication via text and videos sent to you. If there is anything we can assist you with in the future, please let us know. Kate

April 02, 2020

The buying experience at Capistrano VW was exceptional! Both Curtis and Nick were very professional and although we are in the midst of COVID-19 the expediency and efficiency of the transaction was awesome More

by ANGELAKMALIG
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, McCurtis Kelley
Apr 03, 2020 -

Capistrano Volkswagen responded

Hello Angela, Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience and quick service! We are pleased to hear that both Curtis and Nick were so helpful. We look forward to seeing you again soon whenever your need arises. Kate

March 31, 2020

It was easy to buy a car here, I didn’t feel pressured at all. I was given some free t shirts and key chains after too. It was a great experience and so I bought two cars the same day because of it. More

by Jmoon19
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Paul Clark, JJ Davis, AJ Jamshidi
Mar 31, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We hope you are enjoying you new cars and look forward to seeing you again! Kate

March 31, 2020

Excellent service as always! Thanks Ron! He did a general check on my car and he fixed a recall that it had! He also took care of changing my fluids and bulbs that were out. More

by KAITYS
Recommend Dealer
Yes
Employees Worked With
Ron Cole, Arlen Mack
Mar 31, 2020 -

Capistrano Volkswagen responded

Thank you for the kind words for Ron and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

March 27, 2020

Excellent service at this dealership; clean, fast and efficient. Recommended due to ease of social distancing right now too. Pay over the phone and ask for keys on windshield. More

by dankonnerth
Recommend Dealer
Yes
Employees Worked With
Jeff
Mar 29, 2020 -

Capistrano Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Volkswagen. Please don't hesitate to reach out if you need anything else. Kate

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