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Capistrano Volkswagen

San Juan Capistrano, CA

4.2
1,554 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,554 reviews

June 09, 2020

Perfect experience great sale support. Steeve was great in the advice and support. I recommend to go there if you want a buy a car More

by nicolas.tiberi
Recommend Dealer
Yes
Employees Worked With
Steve Skinner, Paul Clark, Steve Smith
Jun 09, 2020 -

Capistrano Volkswagen responded

Hi Nicholas, Here at Capistrano Volkswagen, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Steve, and it was a pleasure having you at the dealership. We appreciate your review! Kate

June 09, 2020

Buddy recently helped me get into a new 2019 Golf Alltrack and I am wondering why I didn't do this sooner! He has helped my family purchase multiple cars at Capo VW and he is the guy we recommend to More

by ocjanel
Recommend Dealer
Yes
Employees Worked With
Buddy Holguin
Jun 09, 2020 -

Capistrano Volkswagen responded

We are very happy Buddy provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

June 05, 2020

no comment I have a problem with window on the passenger side not working after you guys fixed it only work with main panel switch but not working from the passe More

by TOAN.TRINH27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Fred Evans
Jun 16, 2020 -

Capistrano Volkswagen responded

Hello, We reached out to you privately and wanted to apologize once more for your overall experience with us. We appreciate your feedback and are doing our best during this virus. Please reach out to us at customerservice@capovwmazda.com for any further questions you may have. We hope to be given another opportunity. Best, Kate

June 05, 2020

Fixed the backseat fold forward mechanism Always fast, easy and professional. Jeff Maris is the man! They ordered the part, it was there in 2 days, fixed it right away. Thank you More

by bbova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Maris
Jun 06, 2020 -

Capistrano Volkswagen responded

Thank you so much for your kind words for Jeff, and for taking the time to leave us this wonderful feedback! Kate

June 05, 2020

Brad always helps us out in service. We usually wait for the car and it is finished in the time promised. Be seeing you again More

by KIRBYSELLS
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Pat Kirby
Jun 06, 2020 -

Capistrano Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

May 31, 2020

The service department has nice friendly staff who always do their best to be helpful. I trust that my car is in good hands and I am always satisfied with the service. More

by hnreed60
Recommend Dealer
Yes
Employees Worked With
Brad Johnson, Fred Evans
Jun 01, 2020 -

Capistrano Volkswagen responded

Thank you for taking the time to share your thoughts on working with Capistrano Volkswagen's service team. We're glad to hear we delivered such a great experience! Kate

May 22, 2020

Online service request I went on line and filled out a service request to have and oil change for my vehicle. When I arrived at the dealer they said they had no record o More

by eddievs00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not remember his name
May 23, 2020 -

Capistrano Volkswagen responded

Hi Eddie, Apologies about your request not being in our records. Thank you for giving us the chance to service you anyway, our goal is to make sure everyone who walks through the door leaves happy. Kate

May 22, 2020

Capistrano VW & Mike for the win My wife and I were looking for a Volkswagen and I wish we would have called/emailed Mike Stieber sooner! Mike sent us a video of the cars we were con More

by erictomchik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Mike Stieber
May 23, 2020 -

Capistrano Volkswagen responded

Thank you so much, Eric, for your kind words, and for taking the time to leave us this wonderful feedback! Kate

May 20, 2020

I had a really great experience here! Nick was extremely helpful with my lease buy out and made the process extremely quick and easy. He kept in touch with me through out the whole process to make sure I kn More

by MARIKOCLARISSE
Recommend Dealer
Yes
Employees Worked With
Nick Colucci
May 21, 2020 -

Capistrano Volkswagen responded

Thank you so much for choosing Capistrano Volkswagen! Congrats on your new purchase, and let us know if we can be of any more assistance! Kate

May 20, 2020

Two years ago, I was in Huntington Beach at my mom’s house and decided to get an oil change at the nearby VW dealership. The experience was awful. The service was not professional like at Capistrano V More

by SUELARWOOD
Recommend Dealer
Yes
Employees Worked With
Jeff Maris, Fred Evans
May 21, 2020 -

Capistrano Volkswagen responded

Thank you for choosing Capistrano Volkswagen, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

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