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Capistrano Volkswagen

San Juan Capistrano, CA

not yet
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1,553 Reviews

32922 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,553 reviews

October 18, 2021

Capo VW has provided outstanding service from Gary Willenborg GM to Jeff Martis Service Adviser. Everyone goes an extra mile to insure they provide a world class customer experience. More

by Barry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Maris , Gary Willenborg
Oct 21, 2021 -

Capistrano Volkswagen responded

Thank you for the review Barry! If there is anything else you need, let us know. We will make sure Gary and Jeff know that their efforts are recognized.

October 05, 2021

I’m very happy to stop by Capistrano VW, it was one of the best car buying experience in the last 15 years. More

by adriandecille
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niles Lopshire
Oct 07, 2021 -

Capistrano Volkswagen responded

Thank you so much for the feedback! We'll do our best to make sure your next visit is just as enjoyable!

October 01, 2021

Brad coordinated a swift turnaround of the maintenance service and had Trystan, the technician, work out a coolant system notice. They were both courteous and the team took great care of the car. I will h More

by Sina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trystan Marshall, Brad Johnson
Oct 01, 2021 -

Capistrano Volkswagen responded

Thanks for the positive review Sina! We are really proud of the work Brad does for us. We will let him know how much you enjoyed your experience with him!

September 23, 2021

Excellent customer service. Everyone very nice and professional. They ready to give you advice on everything you ask More

by Miroslawa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Johnson
Sep 24, 2021 -

Capistrano Volkswagen responded

Thank you Miroslawa. It's great to see that your experience with Brad went well. If you need anything else give Brad or the store a call.

September 17, 2021

I was very pleased with the help that Fred Evans gave me in servicing my 2014 Jetta. Since I had recently purchased the car, Fred gave me some important information and helped me use some features of which More

by richoskelton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Evans
Sep 20, 2021 -

Capistrano Volkswagen responded

Thanks so much for the review! We will make sure Fred sees what you wrote here. If you have any more questions or concerns with your 2014 Jetta, please give Fred or the rest of our staff a call.

September 15, 2021

This is the best dealer I have ever done business with. They are helpful on the phone. They get you quickly More

by mahigley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlen Mack
Sep 16, 2021 -

Capistrano Volkswagen responded

Thank you so much for the feedback! If there is anything else you need, feel free to give us another call. We look forward to speaking with you soon!

September 15, 2021

Capistrano Volkswagen is amazing, they promise a lot and deliver more! Do not buy anywhere else before comparing here. And be sure to ask for Chuck Lilly! More

by Marc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Fred Evans, Chuck Lilly, AJ Jamshidi
Sep 16, 2021 -

Capistrano Volkswagen responded

Thank you Marc! We will be sure to let Chuck know of your great experience with him. We look forward to seeing you again soon!

September 12, 2021

We had a great experience with Chuck, John, and the team at Capo VW. Chuck responded quickly to all my questions before I came down, and was extremely attentive throughout the experience. We really appre More

by ajdiaz121
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Lilly
Sep 14, 2021 -

Capistrano Volkswagen responded

Thank you for the positive feedback! We will make sure John, Chuck, and the rest of the team hear about how their diligence is affecting our customers. We look forward to seeing you again!

August 23, 2021

Made it so easy to buy a car. Great people to work with. Sales person was knowledgeable about the car. Finance was great and fast. More

by reza
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Golubiievskyi
Aug 23, 2021 -

Capistrano Volkswagen responded

Thank you for the feedback! If there are any other questions you have about your car, don't hesitate to call us.

August 22, 2021

Always greeted and with the feeling you are part of the family. Service is fast but very thorough. This time I went in for a regular oil change and with video from the mechanic he showed me a couple plac More

by Patzir
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Colucci, Arlen Mack, Brad Johnson, Fred Evans, Norm Faller
Aug 23, 2021 -

Capistrano Volkswagen responded

Thank you so much for the review Patzir! We try to be as transparent as possible with our customers so it's great to hear how thorough the service team was for you.