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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
300 Reviews

300 Reviews of Capistrano Toyota - Service Center

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August 29, 2024

Jesse was very professional and personal during my visit. He recommended items that I needed and kept me appraised of how the repairs were progressing. When finished, he had answered all my inquiries as to t More

by williamgrant108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Capistrano Valley Toyota responded

William, we’re thrilled to hear about your positive experience with Jesse! Providing professional and personalized service is our goal, and it’s great to know he met your expectations. Thank you for sharing your feedback; it means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 26, 2024

THE STAFF ARE GREAT. BUT THEY ARE SLOW TO ATTEND TO YOU. WE AGAIN WAITED A LONG TIME TO BE CHECKED IN More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Capistrano Valley Toyota responded

Graham, Both your business and feedback are greatly appreciated. It's vital we are greeting our guests in a timely manner and we will definitely be sure to address this with our service team. We hope that your Toyota is treating you well and we look forward to greeting you more promptly at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

August 26, 2024

Good customer service as always and prompt. Will continue to use their services and like the advertising coupons. More

by Hernandez8886733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience and we look forward to assisting you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 24, 2024

Great service, very knowledgeable staff. .I used service and parts as well as sales department..A+ service More

by ionelng73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill. BillyO Ohlman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Daleq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service, parts, and sales teams. Your satisfaction is our priority, and we can't wait to assist you again. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 22, 2024

I’ve bought my cars and have been servicing them here for decades. Toyota is the best car, and these friends take good care of them. Why buy from or get servicing anywhere else? More

by Migueloeste1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Capistrano Valley Toyota responded

We appreciate your loyalty over the years and are thrilled to hear you love your Toyota. Our team is dedicated to providing the best care, and your feedback means a lot to us. Here’s to many more years of great service together! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 22, 2024

Very customer service oriented. Kept me fully apprised of the progress of the vehicle service More

by dfranzetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our customer service team. Keeping you informed is a top priority for us, and we're glad it made a difference. Looking forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 04, 2024

Good facility for car services Takes a bit long to get basic service done process needs tracking updates to customers More

by Ketan.Ataliwala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Capistrano Valley Toyota responded

Ketan, We appreciate your patience and your feedback. We're glad that overall you receive quality service and we look forward to providing you with more prompt service and better communication in the future. Hope your vehicle's treating you well. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 02, 2024

Efficient and timely, well spoken, clear communication, excellent service, and overall happy with how we were treated More

by jason.senik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reece
5.0
This rating includes all reviews, with more weight given to recent reviews.
August Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Capistrano Valley Toyota responded

Hi Jason, thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 02, 2024

Great experience! Constant communication about the status of my vehicle. Work was performed in a quality manner More

by randymiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Capistrano Valley Toyota responded

Hi Randy, thank you for the positive feedback! We're glad to hear that you had a great experience with us and that our constant communication and quality work met your expectations. We appreciate your business and hope to see you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 28, 2024

Overall a great service for acting upon both safety and performance concerns for my vehicle. More

by ervinanies
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your positive feedback with us! We are thrilled to hear that you found our service helpful in addressing the concerns with your vehicle. We appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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