Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
300 Reviews
Call Service Center (949) 276-6886

300 Reviews of Capistrano Toyota - Service Center

Sort by
July 04, 2023

Great 40,000 mile service visit yesterday. Checkin was quick and my car was completed in about one hour. Maria my service representative was pleasant and kept me posted on the status of my car More

by Steve F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Report | Print
Jul 05, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing Capistrano Valley Toyota, Steve! We're so lucky to have Maria on our team and thrilled she ensured an excellent service visit. We hope your ride is running like new! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

Jul 06, 2023 -

Steve F responded

Thanks Gina. I was concerned about bring my car in for service as two friends recently had experiences with your service department that were less than desirable. Specifically, they had to wait about 3 hours to complete schedule maintenance appointment. They are considering other options. Maria and your service team convinced me to continue to return. Thanks.

June 29, 2023

On time ,efficient, professional service as always. Richard treats me like family and updates me as needed More

by michaelskelly
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jun 30, 2023 -

Capistrano Valley Toyota responded

We're glad you received great service and we look forward to continuing to take care of all your vehicle needs. See you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

June 28, 2023

Guys were very friendly and got my car back to me in just a few hours. Great experience. More

by johnbuffington1@gmail.com
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jun 30, 2023 -

Capistrano Valley Toyota responded

Thank you so much for choosing us here for your service needs and we look forward to seeing you at your next visit. Hope all is well. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

June 17, 2023

Good friendly service. Took time to listen to my needs. They kept me informed throughout. More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Molina
Report | Print
Jun 20, 2023 -

Capistrano Valley Toyota responded

We're glad you received great service and we look forward to continuing to take care of all your vehicle needs. See you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

June 14, 2023

Service Manager Richard Gowdy does an excellent job every time I bring our vehicles into your dealership. I appriciate his hard work to make sure our cars are done properly and always in a timely manner. More

by tgarn703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jun 19, 2023 -

Capistrano Valley Toyota responded

We're so lucky to have Richard on our team and so happy to hear he always provides you with excellent service. We look forward to caring for all your future auto needs! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

Jun 19, 2023 -

tgarn703 responded

Thank You, keep up the good service!

June 13, 2023

Finished my car while I waited in waiting room. I didn’t have to wait long. The coffee was good. More

by Ernie208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nester, Luis De La Torre
Report | Print
Jun 15, 2023 -

Capistrano Valley Toyota responded

We appreciate your positive rating, Ernie! Thank you for choosing Capistrano Valley Toyota! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

June 10, 2023

Rich Gowdy has always been very helpful. He is very honest and knowledgeable. He is why we come to Capistrano Toyota. More

by Mjmarkleymarcia
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy
Report | Print
Jun 13, 2023 -

Capistrano Valley Toyota responded

Thank you so much for choosing us here for your service needs and we look forward to seeing you at your next visit. Hope all is well. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

June 10, 2023

Clean business, friendly services, and always willing to help join out. Decent place to go More

by Dey201206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
Jun 12, 2023 -

Capistrano Valley Toyota responded

Thank you so much for this positive feedback. We do see however that you left just a 3-star rating. If you have experienced any issues here, please feel free to reach out. I'm always here to assist. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

June 03, 2023

Buddy Buddy Buddy the people make this place. Happy to have this place close by Richard S More

by Rsalb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jun 05, 2023 -

Capistrano Valley Toyota responded

Thanks for being part of the family, Richard. We're glad you receive great service and we look forward to continuing to take care of all your vehicle needs. See you again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

June 01, 2023

Rich Gowdy in the service department is why I come to this dealership to have my car serviced. I’m currently looking to buy a new car and it will be a Toyota because I trust Rich Gowdy. More

by Rachel
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy
Report | Print
Jun 02, 2023 -

Capistrano Valley Toyota responded

Hi Rachel, Rich is a great asset to us here and it's no surprise to read this and see that he always takes great care of you and your vehicle. We'll be sure to share this 5-star review with him and we look forward to continuing to take care of all your vehicle needs and we look forward to helping you get into a new Toyota soon. Please let us know should you have any questions about anything. You're family. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

1
...
22
23
24
...
30