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Capistrano Valley Toyota

San Juan Capistrano, CA

4.9
850 Reviews

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 850 reviews

February 03, 2024

Fast and efficient service with very friendly people. Couldn’t ask for more from a dealer. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob, Luis De La Torre
Feb 05, 2024 -

Capistrano Valley Toyota responded

Hi Dave, thank you for your kind words! We strive to provide fast and efficient service with a friendly touch. Your satisfaction means a lot to us. We appreciate your support and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 23, 2024

My car was serviced ahead of schedule and completed early. The service rep was extremely professional. I am very satisfied More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jan 24, 2024 -

Capistrano Valley Toyota responded

Hi Tom! Thank you so much for your kind words. We're thrilled to hear that your car was serviced ahead of schedule and that you had a great experience with our service rep. We appreciate your satisfaction and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 20, 2024

Good service from Richard. Rey nice Timely and well done. This 15 words min does not make sense More

by Farzadj911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Jan 22, 2024 -

Capistrano Valley Toyota responded

Thank you for your positive rating! We appreciate you taking the time to share your experience. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 18, 2024

I first reached out to CapoValley Toyota a week before I was able to go see the vehicle I was asking about. I had been messaging other dealers all throughout the week prior and during the week and Bradley a More

by Bellionz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Merda
Jan 19, 2024 -

Capistrano Valley Toyota responded

Hi Bellionz, thank you for sharing your positive experience with us! We're glad Bradley provided excellent communication and kept you updated throughout the process. We appreciate your feedback and hope you enjoy your GR Corolla! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 17, 2024

Thank you. Our car buying experience with Bradley and the team was great and efficient. More

by scottmiller949
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jan 18, 2024 -

Capistrano Valley Toyota responded

Hi Scott, thank you for your kind words! We're thrilled to hear that your car-buying experience with Bradley and our team went seamlessly. We appreciate your feedback and hope to assist you again in the future. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 17, 2024

I had an 8am appointment for a transmission flush and it took 3 hours of sitting around waiting, for a one hour job. If you book a job, let’s get it done. Your appointment timing is foolish and disappoint More

by bfgates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe is good, straight forward
Jan 17, 2024 -

Capistrano Valley Toyota responded

We appreciate both your patience and your feedback. I would like to speak with you further about your experience, as we typically don't quote anything less than 90 minutes for service. I look forward to hearing from you and learning more about what you were told by our team. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 12, 2024

Thank you for everything you all have done, special thank you to the management for working with me to get into these amazing Camrys. Truly appreciate you all! More

by farhanbokhari25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jan 16, 2024 -

Capistrano Valley Toyota responded

Thank you for your kind words and positive feedback! We're thrilled to hear that you had a great experience with us and that our management team was able to assist you. We truly appreciate your support and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 11, 2024

Service Department staff are all friendly, helpful, knowledgeable, polite and professional in providing excellent customer service. More

by mjh949
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Jan 12, 2024 -

Capistrano Valley Toyota responded

Hi mjh949! Thank you so much for your kind words about our service team. We're thrilled to hear that they provided you with excellent customer service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

I have always received great, prompt and courteous service and willing to make the extra drive to this location. More

by AmyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Amy, thank you for your kind words! We appreciate your loyalty and are glad to hear that our service has always met your expectations. We'll continue to go the extra mile for you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Great service staff- had to bring car back after recent break job- Richard Gowdy very helpful More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi lc, thank you for your review! We're glad to hear that you had a great experience with our service staff, especially Richard. We're pleased to know that Richard provided helpful assistance & got you back on the road. We appreciate your feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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