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Capistrano Valley Toyota

San Juan Capistrano, CA

Overview
Reviews
4.9
823 Reviews
Call Dealership (949) 276-6886
View Awards

33395 Camino Capistrano

San Juan Capistrano, CA

92675

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Showing 823 reviews

January 11, 2024

Service Department staff are all friendly, helpful, knowledgeable, polite and professional in providing excellent customer service. More

by mjh949
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Jan 12, 2024 -

Capistrano Valley Toyota responded

Hi mjh949! Thank you so much for your kind words about our service team. We're thrilled to hear that they provided you with excellent customer service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

I have always received great, prompt and courteous service and willing to make the extra drive to this location. More

by AmyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Amy, thank you for your kind words! We appreciate your loyalty and are glad to hear that our service has always met your expectations. We'll continue to go the extra mile for you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Great service staff- had to bring car back after recent break job- Richard Gowdy very helpful More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi lc, thank you for your review! We're glad to hear that you had a great experience with our service staff, especially Richard. We're pleased to know that Richard provided helpful assistance & got you back on the road. We appreciate your feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Daniel Kim took good care of me. They comped a rental while my truck was in for extended service (not Toyotas fault). Thanks Capo Valley Toyota! More

by Madjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Madjack, thank you for your kind words! We're glad Daniel provided excellent service and that we were able to assist with a rental car during your truck's extended service. We appreciate your support and hope to have the opportunity to serve you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 07, 2024

Great buying experience. Abe is friendly and professional. Cameron, the sales manager, runs a great sales team. It is an outstanding environment to buy a vehicle. More

by East Fork
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Abe, Cameron, Hans
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your positive experience! We strive to create a friendly and professional environment for our customers. We appreciate your kind words and hope to see you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 07, 2024

Systems are efficient although front line staff is consistently unfriendly and "mechanical" in handling customer matters. More

by davidr33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names.
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

David, You should be receiving 5-star service from everyone here in our service department, and it's disappointing this is not the case. When you have an opportunity to speak, I would like to learn more about this, so we can address this with our team and ensure we're providing our guests with the best service possible. Please contact me at your convenience. I hope to hear from you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 05, 2024

We had a great car buying experience at Capistrano Valley! We will be back again! More

by weaverangie
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad, Luis De La Torre
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

We love to hear it, weaverangie! Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 04, 2024

My salesperson was Richard Kim. He was very good about talking to me about what would fill my needs for my new car. He was able to show me the various models and their features and More

by hughessteve46
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jason, Finance Dept. - excellent
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

Congratulations on your purchase! We are so pleased to hear Richard went above and beyond to ensure an excellent experience. Welcome to the family! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 04, 2024

Had a super smooth and amazing experience. Thank you Todd and Jason for the help! More

by matthewleon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd, jason
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

Thank you for choosing us, Matthew! We look forward to delivering another stellar visit in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 30, 2023

On time services and charge details provided. Very easy to work with Daniel Kim. Thank you More

by Daniel L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim service advisor , Luis De La Torre
Report | Print
Jan 02, 2024 -

Capistrano Valley Toyota responded

Hi Daniel, thank you for your kind words! We're glad to hear that you found our services to be on time and that you appreciated the charge details provided. It was a pleasure working with you as well. If you have any future needs, feel free to reach out. Take care! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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