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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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April 27, 2025

Cyrena was professional, courteous and kind. From first contact the service was exceptional, from the initial phone contact to the service personnel. The video was an exceptional tool. As a woma More

by Kpitman613
Recommend Dealer
Yes
Employees Worked With
Cyrena
April 26, 2025

Provides a quick, comprehensive, and customer friendly service on your Mazda but at a premium price . More

by ANENBERG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 07, 2022

First time service at Mazda Capo - Michael Kourie made it a seamless and straight forward process, with quick pricing information. More

by Simon P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Kourie
Sep 07, 2022 -

Capistrano Mazda responded

Thank you, Simon. Michael is an extremely efficient worker and does a great job of leveraging his experience to make the var buying process as smooth as possible. If you have any questions, feel free to contact our store or Michael at any time. Jack

August 19, 2022

Everybody is great at Capistrano Mazda! I am completely satisfied with how friendly and professional the entire staff is at Capo Mazda. More

by otto.464
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Capistrano Mazda responded

Thank you Otto! Let us know if there is anything else we can do for you. We hope your next visit is just as satisfying. Jack

October 14, 2021

Everyone was super helpful and very nice. Sent video of actual inspection of my vehicle. That was a first. Loved it More

by dweir2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Capistrano Mazda responded

So happy yo hear you liked our video process with updating our customers about their vehicle in real time, we are thankful for your review! Kate

September 19, 2021

Nothing but positive things to say about this dealership. Thanks for always taking care of me! So glad to have Rick and Cyrena as my go-tos. More

by jordanestes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Diaz
Sep 30, 2021 -

Capistrano Mazda responded

Absolutely Jordan! It is our pleasure and thank you for being a loyal customer. Kate

September 11, 2021

Capo Mazda’s does all my service on my CR5. My service advisor Cyrena is awesome. So easy to make an appointment or I just text her to ask a question. She responds quickly and answers my questions. W More

by Traverso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cyrena
Sep 13, 2021 -

Capistrano Mazda responded

Happy to hear you are taken care of by Cyrena and that your experiences with us are easy and with no hassles, thank you for the review! Kate

August 19, 2021

I appreciate that they sent me a live video of my technical check to validate what they were doing, especially as a woman who has been taken advantage of by automotive people More

by IngridAOtteson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2021

Leasing was easy with friendly and knowledgeable staff. My first service visit was easy and quick. The waiting area was large and very clean. Great place. More

by Marbala4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Haber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jaime
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Kate Bolstad, Ryan Moot
Aug 04, 2021 -

Capistrano Mazda responded

Thank you for sharing your overall positive experience with us, it's nice to hear that our staff was friendly and knowledgable as we try to treat all customers like family. Kate

July 16, 2021

I was not a person who would go to dealerships for standard service work like oil changes but this dealership has changed my mind. I seem to always get Alex as my service rep whenever I come into the More

by mdixonds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
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